I've got a Macbook Pro Retina 13" with Mavericks installed and the Touchpad is not responsive and sometimes I have to click up to ten times before it will recognize my click. I removed the tap-to-click and I really have to press the touchpad.

I've used the exact same setup on my previous Macbook Pro (non retina) without issues.

Is there something I can reset myself before contacting Apple? I've bought this Macbook just a bit over 3 months ago - so the Apple Care you get by default is no longer valid.

As my search online I've found a fix, but this fix is not written for my software it claims on installation: http://support.apple.com/kb/DL1704?viewlocale=en_US&locale=en_US

1 Answer 1


I'm never really into answering my own posts but after calling AppleCare (even though I had no longer valid AppleCare I still tried it) it turns out to be a hardware issue. My macbook is going away for repair on next monday and it will take up to 5 working-days before I get my Macbook back with functioning trackpad!

The steps we've taken during the phone call:

  1. Shut down the Macbook, connect the charger and perform a SMC-reset. (The led indicator on the magsafe will turn from orange to green and back to orange if successful)
  2. Boot with Command + R - this step was taken to check if the touchpad works in Recovery Mode, ruling out Mavericks being the issue.

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