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I use Mac Mail as my email program and I would like to know why PayPal emails go always to the spam folder. I have tried to make rules, mark PayPal email as VIP contact but nothing works.

I would like them to be sent to my primary inbox.

Thanks in advance

  • Don't take this the wrong way, but are you sure they're PayPal emails? PayPal is a popular phishing target. – zigg Mar 29 '14 at 16:52
  • Is it mail marking yen as spam or is it your mail provider? – user151019 Mar 29 '14 at 17:45
  • Yes, it is legit. They are just invoices for things I have paid. – Alex Mar 30 '14 at 11:54
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E-mails that have been placed into the spam folder by Apple Mail will have this header: enter image description here

If you see an e-mail in your spam folder that lacks this header, than the e-mail has been automatically been placed into the spam folder by your mail provider. You should mark it as "not spam" from within your mail service's web client.

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Assuming these mails are really from Paypal, you can retrain the spam filter by marking them as "not spam" in the Spam folder and then moving them to your Inbox again. It may take some time to change the current rules though.

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