Machine specs: Mid-2011 MacBook Air with a 1.8 GHz Intel Core i7 processor, and 4 GB DDR ram, Intel HD Graphics 3000 384 MB, OS 10.9.2 (Mavericks).

Wifi connection is sluggish with multiple ISPs on various WPA/WPA2 networks (home, friend, family, etc.) but works fine on large public networks (e.g. Starbucks) as well as the university network where I am a student. My other apple devices (iPhone and iPad mini) work fine on the same WPA networks which are giving my 2011 MBA trouble.

After and in-depth search of this site and a few others, I’ve tried the following trouble-shooting steps to no avail:

  • Hardware inspection of airport card by Apple technician revealed no damage
  • Fresh “erase and install” of the OS 10.9.2 (did not use time machine backup out of fear of cloning the problem back onto my machine)
  • verified and repaired permissions and disk from Disk Utility
  • verified and repaired Keychain
  • verified that the wifi was also sluggish in safe mode and restore mode
  • hard reset of WIFI by erasing the appropriate system preferences plists
  • created a “test” location in Apple network preferences; erased and created Wi-Fi in network preferences
  • flashed the PRAM/ NVRAM
  • changed DNS servers manually
  • checked the activity monitor and ran Sophos Anti-Virus to check for malware, viruses, etc.
  • turning off the bluetooth
  • dragging the appropriate network to the top of the list
  • renewed the DHCP lease from network preferences
  • reset the MTU manually to 1453 (default is 1500)
  • flushed the DNS cache in Terminal (dscacheutil -flushcache)
  • turned the Apple security firewall on and off again

At this point I'm thinking it actually may be a hardware problem that was overlooked by the Applecare technician. Would it be worth buying a new airport card and installing it myself?

Thanks, all, for the help!

  • Before swapping hardware, I would do some repeatable measurements of WiFi performance by installing a totally new OS on an external drive. That way you'll know if you changed anything and don't have to rely on all the software isolation steps you've done a very good job of documenting.
    – bmike
    Commented Mar 15, 2014 at 18:14

1 Answer 1


Turns out one of the internal antennae in the monitor was not properly connected to the airport card. After properly securing the antennae the wifi problem was fixed immediately. Evidently the problem affected the signal strength and reliability, even though it showed full bars on the menu bar.

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