6

I face some problems with my macbook air mid 2011 (HD 3000), some weird visual glitch on the screen (see pictures).

Is there any solution or fix? Does anyone else have the same issue?

I own a Apple care(june 2014).

I have already contacted Apple, they done a Hardware test and the test revealed nothing so they do not believe me completely... And they don't know what to do (seriously) ...

Thank you in advance.

Best regards.

Sorry for my bad English: i am French =).

glitch 1

glitch 2

enter image description here

This appear only during the initialization of the rendering/test

enter image description here

This appear only during the initialization of the rendering/test

  • Your French is pretty good, so we understand you. Still have a few questions. Please specify in which program do you see the problem. – Ruskes Feb 15 '14 at 23:33
  • Mail Aperture Safari Finder. I am at your entire disposal – Paul Feb 15 '14 at 23:38
  • Hmm ...all of those ? Does the preview do it as well ? – Ruskes Feb 15 '14 at 23:40
  • Yes I forgot to mention it. But Yes the Preview app glitch as well ! i add a third screenshot ! – Paul Feb 15 '14 at 23:43
  • Great, one more question, when you play a video, is it working correctly? – Ruskes Feb 15 '14 at 23:52
1

Based on our discussion and some fact finding above:

I would say your hardware is fine /the Intel HD3000, but it could be on its way out!, means it could be dying the slow death.

You can double check and run a stress test for the GPU using this little program, or look for your OSX version.

GpuTest 0.6.1 is a bugfix release for Mac OS X only. The CSV file (for benchmark scores) was no longer generated at the end of a benchmark. This CSV file is stored in the root folder of the current user (_geeks3d_gputest_scores.csv).

enter image description here

enter image description here

However, I still think you have a software (programs) interference issue. Remember the Intel GPU uses shared memory, so that could lead to a problem you are having.

Finding out which program is interfering could be tricky, but you had to just turn them completely off one at the time.

In your case I recommend:

Use an external monitor (or LCD Television) to:

1-see if it is a problem with the build in display

2a problem with the flat band cable to the build in display

3-actual problem with the GPU chip

  • Thank you. I bench my GPU with GpuTest 0.6.1. Glitch appear during initialization, and disappear after (during the rendering/test). Due to my lack on english skill , i don't completely understand "your hardware is fine /the Intel HD3000, but it could be on its way out!" ... Can you explain in other word ? I put the result of the bench and a screenshot of the glitch in the first message. – Paul Feb 16 '14 at 13:38
  • That benchmark shows you have a big problem. I meant to say your GPU might be Dying the slow death :(. Also see my update above. – Ruskes Feb 16 '14 at 14:29
  • Which problem ? From the bench score you can deduce something ? The weird glitches windows appears only 3-4 seconds,then a kind a of orange Donut appears and move. – Paul Feb 16 '14 at 14:39
  • There is no ONLY situation, there should be ZERO glitches at any time = Never! – Ruskes Feb 16 '14 at 16:32
  • Thank you very much. Now i feel more confident. Tomorrow, i will contact one more time the Apple Care staff, i will me more sure of myself and uncompromising with them ,thanks to you ;). – Paul Feb 17 '14 at 1:00
0

I had the same problem with Finder and for me the solution was that I quit Google Drive app.

-1

try restarting your mac. mine did this all of a sudden, and i found this, tried restarting, and its fine now. mine looked just like your pictures (when i looked at them after the restart). if this doesn't solve it, try mailing it to apple, take it to an apple store, or open yourself (no recommended as this will void the warranty). you may have to buy a new processor, or even a new graphics card. Or just restart :)

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .