I’m looking for some help with this crash log I have. I’m trying to see if anyone can help me trace what can be causing this app to crash, therefore fixing my problem.
I have a remote iMac running Lion 10.7.5 which is used to control a Crestron system in the apartment, among other basic things – email, browsing the web, setting up my calendar and that’s pretty much it. No heavy usage, gaming or any crazy software installed on it.
The XPanel app is pretty simple and straight forward to use. You actually can’t do much with it, it’s basically an interface to connect and control your main Crestron controller via a .xpnl file which holds the server IP, ports, user/pass, etc. It never gave me any issues in the past, although few months ago it just stopped working. I would double click my .xpnl file to establish the connection and wait for it to load all the controls but immediately before it finishes connecting, XPanel would crash and a Crash Report was generated – which I’ll attach to the post. It also started to crash on a second Mac I have, this one with Mavericks 10.9.1.
A call to their “True Blue Support” wasn’t much of a help. Basically they pinpointed the issue being with the OS and told me to bring the computer to the Apple Store. Because the crash is happening only on these two machines and I was able to re-create the connection on other Macs, they will not debug the error or even take a look on the issue. So to the Genius Bar I took off…long story short…Of course they wouldn’t admit it was an OS X issue and told me to contact Crestron tech support. As a “courtesy” they ran tests, diagnostics, basic repairs and etc - which did not solve the problem. As a possible solution they suggested to re-load the OS. Back to the office I end up doing just that – both machines got their OS reloaded and voila, XPanel started working again.
And it worked for a few months until a couple of days ago when stopped working again and crashing just like before. One possibility I see going on here is that someone is doing some “cleaning” on the system or running some tool/app to delete temporary files, cache, or something like that and breaking whatever XPanel needs to properly function. Of course when I asked around the office nobody knows anything about it, nobody touched the machine, nobody cleaned anything and so on. So I’m still looking for what can be causing this crash.
Full crash log: http://pastebin.com/fasr4kFt
Process: XPanel  Path: /Applications/XPanel.app/Contents/MacOS/XPanel Identifier: com.Crestron.XPanel Version: 1.0.0 (10) Code Type: X86 (Native) Parent Process: launchd  Date/Time: 2014-02-12 11:50:49.211 -0500 OS Version: Mac OS X 10.7.5 (11G63) Report Version: 9 Interval Since Last Report: 70443 sec Crashes Since Last Report: 15 Per-App Interval Since Last Report: 1715 sec Per-App Crashes Since Last Report: 15 Anonymous UUID: 7C02A59D-DF35-4518-BC95-3BD07D95F939 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000 VM Regions Near 0: --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/XPanel.app/Contents/MacOS/XPanel __TEXT 0000000000001000-0000000000029000 [ 160K] r-x/rwx SM=COW /Applications/XPanel.app/Contents/MacOS/XPanel Application Specific Information: objc_msgSend() selector name: retain objc: garbage collection is OFF Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libobjc.A.dylib 0x99e53d4b objc_msgSend + 27 1 com.apple.CoreFoundation 0x918da898 CFRetain + 136 2 com.apple.CoreGraphics 0x90dd5185 CGColorRetain + 22 3 com.apple.CoreGraphics 0x90dcb2c9 CGGStateSetFillColor + 52 4 com.apple.CoreGraphics 0x90ddca04 CGContextSetFillColorWithColor + 79 5 com.Crestron.XPanel 0x000152b5 -[CrestronView drawRect:] + 197 6 com.apple.AppKit 0x965106c9 -[NSView _drawRect:clip:] + 3717 7 com.apple.AppKit 0x9653fae6 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1958 8 com.apple.AppKit 0x9653fe87 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2887 9 com.apple.AppKit 0x9653fe87 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2887 10 com.apple.AppKit 0x9653fe87 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2887 11 com.apple.AppKit 0x9653fe87 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2887 12 com.apple.AppKit 0x9650e026 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 708 13 com.apple.AppKit 0x9650f193 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5169 14 com.apple.AppKit 0x9650f193 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 5169 15 com.apple.AppKit 0x9650d627 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 259 16 com.apple.AppKit 0x96508caa -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4817 17 com.apple.AppKit 0x96501bd9 -[NSView displayIfNeeded] + 1365 18 com.apple.AppKit 0x964fe99d -[NSWindow displayIfNeeded] + 316 19 com.apple.Foundation 0x9ab4eefc __NSFirePerformWithOrder + 600 20 com.apple.CoreFoundation 0x919410ce __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 30 21 com.apple.CoreFoundation 0x9194100d __CFRunLoopDoObservers + 413 22 com.apple.CoreFoundation 0x91913984 __CFRunLoopRun + 1044 23 com.apple.CoreFoundation 0x919131dc CFRunLoopRunSpecific + 332 24 com.apple.CoreFoundation 0x91913088 CFRunLoopRunInMode + 120 25 com.apple.HIToolbox 0x93db0543 RunCurrentEventLoopInMode + 318 26 com.apple.HIToolbox 0x93db78ab ReceiveNextEventCommon + 381 27 com.apple.HIToolbox 0x93db771a BlockUntilNextEventMatchingListInMode + 88 28 com.apple.AppKit 0x964c0ee8 _DPSNextEvent + 678 29 com.apple.AppKit 0x964c0752 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113 30 com.apple.AppKit 0x964bcac1 -[NSApplication run] + 911 31 com.apple.AppKit 0x9674dac5 NSApplicationMain + 1054 32 com.Crestron.XPanel 0x000025ca start + 54 External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 5 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 528 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=168.2M resident=83.2M(49%) swapped_out_or_unallocated=85.0M(51%) Writable regions: Total=76.2M written=5336K(7%) resident=9684K(12%) swapped_out=0K(0%) unallocated=66.8M(88%) REGION TYPE VIRTUAL =========== ======= CG backing stores 1648K CG image 4K CG raster data 160K CG shared images 3408K CoreGraphics 8K CoreServices 1076K MALLOC 44.4M MALLOC guard page 48K Memory tag=240 4K Memory tag=242 12K SQLite page cache 480K Stack 68.1M VM_ALLOCATE 16.1M __CI_BITMAP 80K __DATA 8504K __DATA/__OBJC 76K __IMAGE 528K __IMPORT 4K __LINKEDIT 43.5M __OBJC 2460K __OBJC/__DATA 44K __PAGEZERO 4K __TEXT 124.6M __UNICODE 544K mapped file 124.0M shared memory 2624K shared pmap 8076K =========== ======= TOTAL 449.9M Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.71f21 Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020 AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 188.8.131.52-P2P Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports Network Service: AirPort, AirPort, en1 Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB Serial ATA Device: HL-DT-STDVDRW GA32N USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3 USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5 USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2 USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2 USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3