When I plug in my iPad or iPhone (USB), iTunes frequently recognizes its presence. BUT, nearly as frequently, it doesn't seem to notice the device at all. Un-plugging and re-plugging does no good. The only thing that seems to help is quitting and then re-starting iTunes -- which I seem to need to do more and more often any more.

iPhoto, BTW, seems to always recognize that a new device is present.


  • What iTunes version and OS are you running?
    – Andrew U.
    Commented Jan 10, 2014 at 7:57
  • iTunes version: 11.1.3 (8) OS version: OS X 10.9.1
    – Ed Stout
    Commented Jan 10, 2014 at 19:03
  • Do your iPad and iPhone have pass codes?
    – Andrew U.
    Commented Jan 13, 2014 at 14:04
  • Andrew: Yes, they do. But they only seem to be questioned on certain iOS upgrades, and not visibly when plugging in.
    – Ed Stout
    Commented Jan 14, 2014 at 17:09

1 Answer 1


Apple has two articles to cover this - one for iTunes on Windows OS and the other for iTunes on Mac OS:

Both start with If your iPhone, iPad or iPod won't connect to iTunes on your PC, try the steps below. Just follow the guide for your OS and consider asking a follow-on question if you get stuck with a specific step. Be sure to list the versions of OS and iTunes in that post as those details will help us help you.


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