Since I have updated iTunes ( on my home PC running Windows 7 Home Premium SP1 it constantly crashes after about using it for only a couple of minutes.

When I check the Application log on the Event Viewer, i see the following Error info:

Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
Event Details:
Faulting application name: iTunes.exe, version:, time stamp: 0x5274a87d
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0x80000003
Fault offset: 0x00013219
Faulting process id: 0x2328
Faulting application start time: 0x01cefe992ffab867
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: d3dfd01c-6a8c-11e3-a1e4-0024e812336e

I do notice another error that accompanies this erro very shortly after this event others. Here are those details:

Log Name: Application
Source: Bonjour Service
Event ID: 100
Level: Error
Event Details:
Client application bug: DNSServiceResolve(6F91E66928E4AC5D._appletv-v2._tcp.local.) active for over two minutes. This places considerable burden on the network.

After some additional research, it looks like this error is a result of my Apple TV trying to access my iTunes library via Home Sharing. I have Apple TV Model MD199LL/A running version 6.0.2 (6646.81.1) of the software. My AppleTv is connected to my router wirelessly and my computer has a wireless network card (D-Link DWA-552 XtremeN Desktop Adapter) to connect to internet and LAN.

The culprit might be Windows Firewall, but I am not exactly sure what firewall rules I should be looking at.

1 Answer 1


After some additional research, the culprit was iTunes Match. When iTunes Match tried to upload the music file that was not available in the iTunes store to the iCloud, it would cause iTunes to crash and throw the KERNELBASE.dll error. I removed the troublesome file from iTunes and it works like a charm.

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