5

Does Apple Remote Desktop connect to computers over the internet?

Does the client computer need a real internet ip address?
The main question is if i can use it to connect to employees laptops no matter where they are, as long as they have an internet connection (similar to Teamviewer)

  • hi, ya you need ip adress connection to connect to the client . Team viewer uses the ip address over the net to connect mate and it provides the RDC functionality. to identify the client computer u need ip address apple.stackexchange.com/questions/61514/… check this post .... u may find your answer – Ravikiran Oct 29 '13 at 10:02
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Yes it can use iCloud back to my Mac to locate remote Macs behind a NAT router. Also, if your network allows inbound network connections then that also would work over the Internet.

And no, ARD is not a service where a client runs on each Mac to tunnel out of more arbitrary network connections as Team Viewer, Citrix/GoToMeeting and other solutions that are designed to have the computer that is "to be controlled" initiate contact with the administrator.

For example, setting up the clients over Bonjour will not work if you then try to access the clients over the Internet.

  1. Select the scanner.

  2. Select the Network Address scanner type, and enter the public/BTMM IP address of the computer.

    Yes, the client computer will need a "real Internet IP address" for this method to work, or the Back to my Mac address if enabled.

To find the Back to my Mac address, make sure that iCloud and Back to my Mac is enabled, then run the following command:

dns-sd -E

The final line shows the account number.

Use the following syntax for determining the address:

computername.number.members.btmm.icloud.com

You can find the computer name in System Preferences → Sharing.

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I would add that the method mentioned to use the back to my mac to resolve the ip address behind a nat router will only work if the host and client are logged into the same icloud account. See https://apple.stackexchange.com/a/53784 for a description.

I have been unable to get the ARD to resolve with two different icloud accounts, but when I logged into the same account on client and server, it worked fine for ARD and ssh (as shown in the link.)

I would submit that the accepted answer will not work for the original poster, because the OP needs to manage multiple employee's laptops who will not have the same icloud account as the IT pro.

1

I would also add that you can use the IP6-based Back to My Mac address in Apple Remote Desktop to connect over the Internet to remote Macs. The IP address looks something like this:

computername.27839135.members.btmm.icloud.com

  • Pleas ellaborate on how to find out this address for my own mac and i'll mark it. – unom Oct 30 '13 at 10:46
  • @basilmir How to find a Mac's btmm dns is really a separate question than how ARD works. See this and this and that – bmike Oct 30 '13 at 11:46

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