Every time I try to open iTunes on OS X (10.7.5) it opens and after few seconds crashes. I installed the latest version 11.1.1 and still the same. Here is the crash report.

This happens over and over again. I fixed disk permissions, reinstalled iTunes and still the same problem. I even tried creating a new music library but to no avail.

3 Answers 3


After several days of trying all possible solutions I just restarted OS X in safe mode (restart and hold shift) then started iTunes just fine. Then when I restarted again everything was working as expected.

Hope this helps someone else having the same problem.


I would simply say that your Library is corrupt for some reason. As your library is a virtual reference lookup to your actual music files, if it has a problem it is possible that it will either give you issues at program startup or perhaps when you add something to your library as it will read the reference file and encounter issues when trying to add to it.

I first of all tried all the obvious, Disk Util repair, permissions, deleted and reloaded Itunes etc etc however all of that will still use the original Library file so it wont solve the issues so many are having with Itunes.

The simplest yet time related route is to rebuild your library. What this means is that you need to create a new one, and import all your content again.

You may be thinking - oh my god, forget that! however its not that bad!

It will take you 30min but your computer 10 hours.

As its your library thats corrupt not the actual files / file structure that is the problem you will be able to import all of your music again together... 95% of your ablums will be kept together although in some ocassions with downloaded albums their reference name will not match that of the official release so it may be seperated and in need of the artwork but neither is a big take to sort out.

Its the same deal with your movies.

So to do this, quit ITunes... then hold Alt and click Itunes again, select new Library (dont worry your old one is still there and will not be deleted).

They you can start to rebuild. You can always go back to your old Library by closing Itunes, holding Alt and clicking on Itunes.

To select which library to open - you will see that in your Music/Itunes folder there are now two libraries and the xml library file is in the sub folder for each for you to select if you cant find it... give yours a simple name when you create it such as 'ITunes Libray 2' that way you can search for it too if you cant find it.

The only issue with this method is having to backup your Iphone / Ipad or other device in your old Library as it can only be sync'd with one library... however once you are happy with your new library you can Erase your device and sync it with your new Library.

Fear not, when you erase your Iphone for example; it will only wipe / erase the content (Music, Movies etc) it will not delete Apps, Messages, Bookmarks, Photos etc.

I hope this helps, as it not only sorted my Itunes issues for good but also made my IMac a hell of a lot faster in general as Itunes is not struggling and does not crash any more.

Good luck!!!!!


  • I tried creating a new library (empty one) and iTunes was still constantly crashing. Then I restarted in safe mode and started iTunes - it was the first time in a while it didn't crash immediately after launching it. Then when I restarted again everything was just fine. Oct 9, 2013 at 12:16
  • The safe mode didn't work for me. I took this advice, started a new library, and then restarted with my old one. It now opens and works fine. Happy, but still shaking my head. Aug 5, 2014 at 0:52
  1. Move all your Media to an External Drive.
  2. Move all the Playlist Files out of the iTunes Folder, to somewhere else (for Storage).
  3. Reinstall the Latest Version of iTunes.
  4. Open the Newly-installed iTunes with No Media in it.
  5. Now, slowly import small parts of your Media Library back into iTunes.
  6. Check for Problems--maybe some Media Files are Corrupted from where you got them...
  7. Be sure to go into iTunes Preferences to tell it where to look for your Media Files (the External Drive).
  8. Obviously, the External Drive must be on to be accessible--in other words, if you leave your E.H.D. at home and go to the office and open iTunes, iTunes will Default to Storing Media Files Back in the Music Folder/iTunes/iTunesMedia Folder.
  9. iTunes is a Great Program for Managing your Audio and Video Library. Don't give-up on it. It's probably an issue with the Media Files themselves (being corrupted).
  • 1
    I tried all of the steps you listed above - nothing. Rebooting in safe mode and launching iTunes there was the solution to the problem. Oct 9, 2013 at 12:18

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .