I'm having a hard time trying to install iTunes on my Windows 7.

After reading some sites like this, this or this, I can`t go further then trying to install, and failing after few seconds, without any meaningful error message.

In some blog I have even found the the command-line switch

iTunes64Setup.exe /l*v c:\log.txt

to generate a log, but it doesn't give me any useful information. And since my wife is getting bored with her iThings that can't be connected to the iTunes, I ask you...

... where can I find more troubleshoot information? Is there some e-mail at Apple that would analyze my .log and help me ?


  • there is no Apple folder in Program Files or Program Files (x86)

  • there is no Apple software installed in the computer

Edit 2:

The end of the log says:

Property(C): INSTALL_ASUW = 1

Property(C): INSTALL_BONJOUR = 1

=== Log parado: 25/09/2013 21:26:57 ===

MSI (c) (6C:F8) [21:26:57:117]: Note: 1: 1708

MSI (c) (6C:F8) [21:26:57:117]: Transforming table Error.

MSI (c) (6C:F8) [21:26:57:117]: Transforming table Error.

MSI (c) (6C:F8) [21:26:57:117]: Produto: iTunes -- Falha na instalação.

MSI (c) (6C:F8) [21:26:57:117]: O Windows Installer instalou o produto. Nome do Produto: iTunes. Versão do Produto: Idioma do Produto: 1046. Fabricante: Apple Inc.. Status de erro ou êxito da instalação: 1603.

MSI (c) (6C:F8) [21:26:57:133]: Grabbed execution mutex.

MSI (c) (6C:F8) [21:26:57:133]: Cleaning up uninstalled install packages, if any exist

MSI (c) (6C:F8) [21:26:57:133]: MainEngineThread is returning 1603

=== Verbose logging stopped: 25/09/2013 21:26:57 ===

In a free translation: error or exit status of the instalation: 1603

  • 1
    What is the message you get ? or the log ? maybe we can see something in it to help you.
    – Ruskes
    Sep 24 '13 at 18:55

After a long time, problem solved. Was the admin user of the Windows 7 that was corrupted, somehow. Created a new one and everything works.

This way this question got a kind of off-topic, so I'll flag it to be deleted in few days.

  • It's a question about using Apple software. It's on-topic here.
    – Daniel
    Oct 21 '13 at 20:09

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .