I really like the shortcut key to bring up the help menu (Cmd + Shift + /). I use it navigate the menus by typing in short words.

However, I've just noticed that it's not currently working. Instead, I get an error noise whenever I press cmd+shift+/.

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My first thoughts was that either another program is intercepting the shortcut in a global way. But I don't what that program might be.

  • How can diagnose the cause of this shortcut key failure (Cmd+Shift+/)?
  • How can I resolve the problem?


  • I tried changing the shortcut key in "keyboard shortcuts" to something else (e.g., Cmd + Alt + Shift + /). This alternate keyboard shortcut also triggers the error noise. So this suggests that the problem is not a conflict with another program.
  • 1
    Have you tried other shortcuts? Do they work? Have you tried hard resetting? Sep 16, 2013 at 0:29

1 Answer 1


@sameetandpotatoes made some great suggestions.

  • I tried a different shortcut key for triggering the help menu and still had the problem.
  • Restarting OSX resolved the problem.
  • You should mark your answer as accepted (even though it won't fetch you any reputation points) so that others can ignore this question (or learn from it). :)
    – M K
    Sep 16, 2013 at 9:19
  • will do in a couple of days when self-accepting is permitted. Sep 16, 2013 at 11:08

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