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After the slew of updates this week I'm no longer able to backup either my iPhone 4 or iPad. There are two errors:

"iTunes was unable to load data class information from Sync Services. Reconnect or try again later"

and

"iTunes could not back up the iPhone "Lee Hinde's iPhone" because the backup session failed."

Probably not coincidentally the existing backups don't show up in iTunes (preferences/devices).

My searching on these errors indicates they mostly seem to happen to Windows users and I'm on Mac 10.6.6.

Synching actually works. Odd. I.e., if I update an app on either device or the Mac, they are transferred as they should. It's the backup that's not happening.

I also updated XCode and the one similar issue I saw on Twitter was from a developer, so I'm leaning towards blaming XCode.

Did a Repair Disk Permissions.

Any tips appreciated.

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  • 1
    Remove iTunes and reinstall it. I'd go with AppCleaner to make sure it's completely cleared out.
    – user479
    Mar 13, 2011 at 1:34
  • really. Can you describe the rebuild process? I mean, what will I have to do to get things going again?
    – Lee Hinde
    Mar 15, 2011 at 6:16
  • 2
    Deleting/Reinstalling iTunes worked. Thanks very much.
    – Lee Hinde
    Mar 15, 2011 at 7:00
  • Glad it worked.
    – user479
    Mar 15, 2011 at 22:59

1 Answer 1

Reset to default
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I would try manually checking the backups folder(username/Library/Application Support/Mobilesync)and then deleting anything in there. That error message makes me think Xcode but you could try resetting Sync History from preferences in iSync and resetting the SyncServices folder as per http://support.apple.com/kb/ts1627 . Doing that will wipe sync settings for your iPhone so you will have to re-check the information you want to sync in iTunes. I am running Xcode 4 on 10.6.7 and I have not run into this issue. Hopefully this resolves the issue, let me know if this helps. Also as per the last suggestion I would recommend following the instruction on the apple support site for reinstalling iTunes @ http://support.apple.com/kb/ht1224

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  • What's not clear from the kb on SyncService reset is if my MobileMe setting get hammered; I would assume so. All that is working now.
    – Lee Hinde
    Mar 14, 2011 at 4:36
  • I bit the bullet and reset sync services; no change.
    – Lee Hinde
    Mar 14, 2011 at 4:58
  • Thanks for the link on how to reinstall iTunes. That was the fix.
    – Lee Hinde
    Mar 15, 2011 at 7:00
  • Great to hear, reinstalling has fixed soo many problems I have run across
    – Dswabster
    Mar 15, 2011 at 8:06

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