Skip to main content
added 346 characters in body
Source Link
Allan
  • 104.4k
  • 33
  • 206
  • 470

I was told that for this model, they need to swap the entire keyboard, track pad, in order to replace the battery.

They need to swap out the top case assembly and this consists of the case itself, the keyboard, track pad and battery.

Can the repair be done in the same day, or does it typically take several business days?

Technically speaking, the repair "can" be done in a day. In fact, it's a very simple repair and takes approximately 30 mins from start to completion. However, the total process can take up to a week or more depending on where you are in the repair queue and parts availability. If it takes more than a day, you can bet it is because they don't have the parts available.

It's important to remember, Apple Stores are set up to sell new products - they are not a repair facility. There are only a couple/three technicians that are actually qualified (by Apple) to do the repair. They are usually inundated with iPhone/iPad repairs mostly, then computer repairs. Having technician and parts availability is a complex process and (IMO) this is not Apple's wheelhouse.

They do not offer loaners. This is why I'm a strong proponent of having a backup strategy that goes beyond Time Machine; you back up your data in multiple places so if you're without a Mac for an extended period, you can continue to work even if the temporary machine isn't Apple.

I was told that for this model, they need to swap the entire keyboard, track pad, in order to replace the battery.

They need to swap out the top case assembly and this consists of the case itself, the keyboard, track pad and battery.

Can the repair be done in the same day, or does it typically take several business days?

Technically speaking, the repair "can" be done in a day. In fact, it's a very simple repair and takes approximately 30 mins from start to completion. However, the total process can take up to a week or more depending on where you are in the repair queue and parts availability. If it takes more than a day, you can bet it is because they don't have the parts available.

It's important to remember, Apple Stores are set up to sell new products - they are not a repair facility. There are only a couple/three technicians that are actually qualified (by Apple) to do the repair. They are usually inundated with iPhone/iPad repairs mostly, then computer repairs. Having technician and parts availability is a complex process and (IMO) this is not Apple's wheelhouse.

I was told that for this model, they need to swap the entire keyboard, track pad, in order to replace the battery.

They need to swap out the top case assembly and this consists of the case itself, the keyboard, track pad and battery.

Can the repair be done in the same day, or does it typically take several business days?

Technically speaking, the repair "can" be done in a day. In fact, it's a very simple repair and takes approximately 30 mins from start to completion. However, the total process can take up to a week or more depending on where you are in the repair queue and parts availability. If it takes more than a day, you can bet it is because they don't have the parts available.

It's important to remember, Apple Stores are set up to sell new products - they are not a repair facility. There are only a couple/three technicians that are actually qualified (by Apple) to do the repair. They are usually inundated with iPhone/iPad repairs mostly, then computer repairs. Having technician and parts availability is a complex process and (IMO) this is not Apple's wheelhouse.

They do not offer loaners. This is why I'm a strong proponent of having a backup strategy that goes beyond Time Machine; you back up your data in multiple places so if you're without a Mac for an extended period, you can continue to work even if the temporary machine isn't Apple.

Source Link
Allan
  • 104.4k
  • 33
  • 206
  • 470

I was told that for this model, they need to swap the entire keyboard, track pad, in order to replace the battery.

They need to swap out the top case assembly and this consists of the case itself, the keyboard, track pad and battery.

Can the repair be done in the same day, or does it typically take several business days?

Technically speaking, the repair "can" be done in a day. In fact, it's a very simple repair and takes approximately 30 mins from start to completion. However, the total process can take up to a week or more depending on where you are in the repair queue and parts availability. If it takes more than a day, you can bet it is because they don't have the parts available.

It's important to remember, Apple Stores are set up to sell new products - they are not a repair facility. There are only a couple/three technicians that are actually qualified (by Apple) to do the repair. They are usually inundated with iPhone/iPad repairs mostly, then computer repairs. Having technician and parts availability is a complex process and (IMO) this is not Apple's wheelhouse.