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Mar 9, 2020 at 15:00 comment added Nic Does your grandma have an iCloud account? Was the phone logged into an iCloud account before it was disabled? Did you check to see if the photos are in iCloud?
Mar 9, 2020 at 12:43 answer added Lars A. Gundersen timeline score: 1
Mar 9, 2020 at 8:18 answer added Jason Salaz timeline score: 1
Mar 9, 2020 at 5:45 review Close votes
Mar 9, 2020 at 9:27
Dec 11, 2019 at 13:09 comment added Deven Thanks for the hint historystamp, but it seems that I need to check for an alternative that also serves Germany, since this one seems to operate only in the US and Australia.
Dec 11, 2019 at 13:03 comment added Deven As far as I know, there is no backup and it says, that this device is disabled and I should connect it with iTunes. If I normally connect it it is not recognized, only over recocery mode. There I either update it, or restore it and loose everything on it, which is not an option. I have a Mac with yosemite, windows 10 and Linux Mint, so all options there is.
Dec 11, 2019 at 7:37 comment added Tetsujin Your question is short on detail. 'Disabled itself' how? What is the symptom… black screen, password request, timeout until next attempt…? Also 'updated it with iTunes'... again, what happened, what did you see? Additionally - is the phone backed up to a Mac or PC, or iCloud?
Dec 11, 2019 at 5:33 comment added historystamp It is most likely you will need professional help. Try: drivesavers.com
Dec 11, 2019 at 3:07 comment added Natsfan Do you have a Mac computer to connect it to?
Dec 11, 2019 at 2:25 history edited fsb CC BY-SA 4.0
Remove sentences not related to the problem.
Dec 11, 2019 at 2:21 history asked Deven CC BY-SA 4.0