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Jan 25, 2019 at 4:42 comment added S.Robins if the on-board erase fails to address the issue, then connecting the device to iTunes (Mac or PC) and restoring to factory settings will be more likely to address these issues, and will update the device to a newer iOS in the process.
May 23, 2018 at 18:19 history answered Steve Chambers CC BY-SA 4.0