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Jan 18, 2020 at 23:04 comment added Legolas I followed support.apple.com/en-us/HT204095 and got my old 4th Gen iPod working on Windows 10 64-bit with iTunes 12.10.0.7.
May 6, 2018 at 18:25 comment added bmike @stefandz My apologies - I totally missed you had already taken it elsewhere to rule out device and cable. Best of luck with the windows half - it's quite a lot of work sometimes - I hope you find a speedy culprit like a missing driver or anti virus that blocks the connection.
May 6, 2018 at 18:20 comment added stefandz Thanks for this. As I note in the original question, using the same device and cable with a different machine work flawlessly, so the issue is definitely with the computer itself. Initially this problem went away “on its own” but is now back. I am not going to be at the parent in question’s machine for a few weeks but will go through the detailed troubleshooting thread when I am there. Thanks for your pointers - I will update when I have more info.
May 5, 2018 at 16:40 history answered bmike CC BY-SA 4.0