Timeline for Apple ID and iCloud
Current License: CC BY-SA 4.0
10 events
| when toggle format | what | by | license | comment | |
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| May 15, 2019 at 9:11 | history | edited | bmike♦ | CC BY-SA 4.0 |
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| Oct 17, 2016 at 7:09 | comment | added | Kendall Lister | So how did it work out in the end, @Sonja? Good outcome? | |
| Oct 4, 2016 at 12:32 | comment | added | Kendall Lister | This is getting messy, but have you been through the other questions linked to this one? The answer to apple.stackexchange.com/questions/221630/… that suggests following Apple's advice here looks like it might be a chance for you: support.apple.com/en-us/HT203828. I know you said your iPad is already updated to 10.0.2, so the advice about updating to 9.3 isn't relevant, but the rest might work for you. | |
| Oct 4, 2016 at 12:24 | history | edited | Kendall Lister | CC BY-SA 3.0 |
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| Oct 4, 2016 at 11:59 | comment | added | Kendall Lister | Ah, I'd forgotten about needing the password to turn of Find my iPhone/iPad - I assume this was what prevented you from signing out of the old iCloud account? I've added a screenshot to my answer showing what I saw when I signed out on my iPad. Sorry I didn't think of that when I was advising you to log out and log back in :( | |
| Oct 4, 2016 at 7:54 | comment | added | Sonja Falconer | Thank you also Kendall. I did an iPad backup last night so we are going to try to log out of iCloud and see what happens. We are missing over 1000 photos when I checked the files on my laptop. I logged into iCloud and there are only 1060 photos there and over 4000 on his iPad - so I think between both devices we have a majority of them and if some are lost - it's my fault. Will try logging out of iCloud on his iPad now and see what happens. You have all been amazing and I thank each of you for replying to this frustrated Mama! :) I will let you know the outcome. | |
| Oct 4, 2016 at 5:32 | comment | added | Kendall Lister | Given your comment above it sounds like the addition of the new email address and removal of the old email address from your son's iCloud account has been successful. Did you see his photos in the iCloud web site? The activation lock issue may be resolved when you sign in to iCloud with the new email address on the iPad. I would still try to make a backup of the iPad with iTunes on your laptop if you can, but it sounds like signing out of iCloud on the iPad and signing back in with the new email address should keep his data. Good luck and let us know how it goes! | |
| Oct 4, 2016 at 5:26 | comment | added | Sonja Falconer | Thank you. When I click on the link you provided it comes up with do I want to set up iCloud on this device etc or check to see if the device is locked. I click on that and enter the serial number and it comes up that the Activation Lock is on. | |
| Oct 4, 2016 at 5:20 | comment | added | Sonja Falconer | Thank you. I edited the email address via ICloud on my laptop and his iPhone is fine and linked to his account - but the iPad is still linked with the old email. I think I will try to sign him out as it's the same account with a new email address... | |
| Oct 4, 2016 at 3:01 | history | answered | Kendall Lister | CC BY-SA 3.0 |