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Post Closed as "Duplicate" by Graham Miln, Andrew Larsson, Ɱark Ƭ, kenorb, bot47

I have a late 2012 27" iMac running El Capitan (10.11.5). It is a 3.2 GHz i5 with 32GB of 1600MHz DDR3, 3TB fusion drive. It's worth noting that as of right now I can't get Graphics/Display information from the System Info tool.

While using the the mac, it randomly powers off. It will not power on again until I have unplugged it for a minute or two.

Within the last 6 months, Apple Genius techs have replaced:

  • Logic Board
  • Harddrive
  • power supply
  • Power supply connector cable (not sure what this actually is).
  • GPU? I don't remember if thisthey replaced thisthe GPU, but one of the last times I had it serviced they deliberately ran a graphics 'stress test'"stress test" for a few hours before letting me pick it up again and the test came out fine.

Here is a portion of my Console log right before the last startup:

http://pastebin.com/raw/5NKKMkA1

My GPU has been restarting a lot recently as well. I can provide more from the gpuRestart kernel logs if necessary.

How do I trouble shoot this issue? I don't see any errors in the Console logs and when the mac starts back up, there is no dialog indicating that it knows it recovered from an error.

Other notes:

  • Hardware check was clean.
  • Identical mac plugged in on the same surge protector and not having issues.
  • Bluetooth is disabled.
  • I am using a USB mouse, keyboard and headset.
  • My mac 'otherwise' feels healthy - nice graphics when playing a game, no UI slowness in other apps, wifi is fast. I/O is fast.
  • I am the only user on this mac, other than the guest account.
  • I cannot correlate shutdowns to running any specific program. I have changed from using Chrome to Safari with no luck. I have been running nothing but Finder when crashes happen. I have also been playing games when crashes happen.

I am trying to debug this myself after countless sessions with Apple support repeating the same steps for an hour only to get to a point where they ask me to take it in to a Genius appointment only to have them say they can't reproduce it.

I have a late 2012 27" iMac running El Capitan (10.11.5). It is a 3.2 GHz i5 with 32GB of 1600MHz DDR3, 3TB fusion drive. It's worth noting that as of right now I can't get Graphics/Display information from the System Info tool.

While using the the mac, it randomly powers off. It will not power on again until I have unplugged it for a minute or two.

Within the last 6 months, Apple Genius techs have replaced:

  • Logic Board
  • Harddrive
  • power supply
  • Power supply connector cable (not sure what this actually is).
  • GPU? I don't remember if this replaced this, but one of the last times I had it serviced they deliberately ran a graphics 'stress test' for a few hours before letting me pick it up again and the test came out fine.

Here is a portion of my Console log right before the last startup:

http://pastebin.com/raw/5NKKMkA1

My GPU has been restarting a lot recently as well. I can provide more from the gpuRestart kernel logs if necessary.

How do I trouble shoot this issue? I don't see any errors in the Console logs and when the mac starts back up, there is no dialog indicating that it knows it recovered from an error.

Other notes:

  • Hardware check was clean.
  • Identical mac plugged in on the same surge protector and not having issues.
  • Bluetooth is disabled.
  • I am using a USB mouse, keyboard and headset.
  • My mac 'otherwise' feels healthy - nice graphics when playing a game, no UI slowness in other apps, wifi is fast. I/O is fast.
  • I am the only user on this mac, other than the guest account.
  • I cannot correlate shutdowns to running any specific program. I have changed from using Chrome to Safari with no luck. I have been running nothing but Finder when crashes happen. I have also been playing games when crashes happen.

I am trying to debug this myself after countless sessions with Apple support repeating the same steps for an hour only to get to a point where they ask me to take it in to a Genius appointment only to have them say they can't reproduce it.

I have a late 2012 27" iMac running El Capitan (10.11.5). It is a 3.2 GHz i5 with 32GB of 1600MHz DDR3, 3TB fusion drive. It's worth noting that as of right now I can't get Graphics/Display information from the System Info tool.

While using the the mac, it randomly powers off. It will not power on again until I have unplugged it for a minute or two.

Within the last 6 months, Apple Genius techs have replaced:

  • Logic Board
  • Harddrive
  • power supply
  • Power supply connector cable (not sure what this actually is).
  • GPU? I don't remember if they replaced the GPU, but one of the last times I had it serviced they deliberately ran a graphics "stress test" for a few hours before letting me pick it up again and the test came out fine.

Here is a portion of my Console log right before the last startup:

http://pastebin.com/raw/5NKKMkA1

My GPU has been restarting a lot recently as well. I can provide more from the gpuRestart kernel logs if necessary.

How do I trouble shoot this issue? I don't see any errors in the Console logs and when the mac starts back up, there is no dialog indicating that it knows it recovered from an error.

Other notes:

  • Hardware check was clean.
  • Identical mac plugged in on the same surge protector and not having issues.
  • Bluetooth is disabled.
  • I am using a USB mouse, keyboard and headset.
  • My mac 'otherwise' feels healthy - nice graphics when playing a game, no UI slowness in other apps, wifi is fast. I/O is fast.
  • I am the only user on this mac, other than the guest account.
  • I cannot correlate shutdowns to running any specific program. I have changed from using Chrome to Safari with no luck. I have been running nothing but Finder when crashes happen. I have also been playing games when crashes happen.

I am trying to debug this myself after countless sessions with Apple support repeating the same steps for an hour only to get to a point where they ask me to take it in to a Genius appointment only to have them say they can't reproduce it.

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jon
  • 11
  • 2

Why is my iMac shutting down randomly?

I have a late 2012 27" iMac running El Capitan (10.11.5). It is a 3.2 GHz i5 with 32GB of 1600MHz DDR3, 3TB fusion drive. It's worth noting that as of right now I can't get Graphics/Display information from the System Info tool.

While using the the mac, it randomly powers off. It will not power on again until I have unplugged it for a minute or two.

Within the last 6 months, Apple Genius techs have replaced:

  • Logic Board
  • Harddrive
  • power supply
  • Power supply connector cable (not sure what this actually is).
  • GPU? I don't remember if this replaced this, but one of the last times I had it serviced they deliberately ran a graphics 'stress test' for a few hours before letting me pick it up again and the test came out fine.

Here is a portion of my Console log right before the last startup:

http://pastebin.com/raw/5NKKMkA1

My GPU has been restarting a lot recently as well. I can provide more from the gpuRestart kernel logs if necessary.

How do I trouble shoot this issue? I don't see any errors in the Console logs and when the mac starts back up, there is no dialog indicating that it knows it recovered from an error.

Other notes:

  • Hardware check was clean.
  • Identical mac plugged in on the same surge protector and not having issues.
  • Bluetooth is disabled.
  • I am using a USB mouse, keyboard and headset.
  • My mac 'otherwise' feels healthy - nice graphics when playing a game, no UI slowness in other apps, wifi is fast. I/O is fast.
  • I am the only user on this mac, other than the guest account.
  • I cannot correlate shutdowns to running any specific program. I have changed from using Chrome to Safari with no luck. I have been running nothing but Finder when crashes happen. I have also been playing games when crashes happen.

I am trying to debug this myself after countless sessions with Apple support repeating the same steps for an hour only to get to a point where they ask me to take it in to a Genius appointment only to have them say they can't reproduce it.