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rogerl
rogerl
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I have an iMac, now running Mountain Lion; about six months ago I started finding that the mouse would lose connectivity whenever I banged it, even lightly, on the mouse pad; I also got a couple of kernel panics while the mouse was disconnected. Usually it would reconnect within 20 seconds or so, but not always. I took it in to Apple; there were bluetooth service failures associated with the kernel panics. They upgraded me from Lion to Mountain Lion and said the mouse looked OK. Things were fine for a while, but now the mouse is failing again.

I have no way of knowing whether the mouse is hosed, the bluetooth connection sucks, or there's a hardware problem in my box. If it's the mouse, I'm happy to buy a new one, or a trackpad, but don't really feel like laying out the bucks if it won't solve my problem. Ideas?

system.log shows the following:

Feb  2 11:03:58 rogers_imac kernel[0]: [AppleMultitouchDevice::willTerminate] entered
Feb  2 11:03:58 rogers_imac kernel[0]: [AppleMultitouchDevice::stop] entered
Feb  2 11:04:00 rogers_imac kernel[0]: [BNBMouseDevice::init][75.19] init is complete
Feb  2 11:04:00 rogers_imac kernel[0]: [BNBMouseDevice::handleStart][75.19] returning 1
Feb  2 11:04:00 rogers_imac kernel[0]: [AppleMultitouchHIDEventDriver::start] entered
Feb  2 11:04:01 rogers_imac kernel[0]: [AppleMultitouchDevice::start] entered

I have an iMac, now running Mountain Lion; about six months ago I started finding that the mouse would lose connectivity whenever I banged it, even lightly, on the mouse pad; I also got a couple of kernel panics while the mouse was disconnected. Usually it would reconnect within 20 seconds or so, but not always. I took it in to Apple; there were bluetooth service failures associated with the kernel panics. They upgraded me from Lion to Mountain Lion and said the mouse looked OK. Things were fine for a while, but now the mouse is failing again.

I have no way of knowing whether the mouse is hosed, the bluetooth connection sucks, or there's a hardware problem in my box. If it's the mouse, I'm happy to buy a new one, or a trackpad, but don't really feel like laying out the bucks if it won't solve my problem. Ideas?

I have an iMac, now running Mountain Lion; about six months ago I started finding that the mouse would lose connectivity whenever I banged it, even lightly, on the mouse pad; I also got a couple of kernel panics while the mouse was disconnected. Usually it would reconnect within 20 seconds or so, but not always. I took it in to Apple; there were bluetooth service failures associated with the kernel panics. They upgraded me from Lion to Mountain Lion and said the mouse looked OK. Things were fine for a while, but now the mouse is failing again.

I have no way of knowing whether the mouse is hosed, the bluetooth connection sucks, or there's a hardware problem in my box. If it's the mouse, I'm happy to buy a new one, or a trackpad, but don't really feel like laying out the bucks if it won't solve my problem. Ideas?

system.log shows the following:

Feb  2 11:03:58 rogers_imac kernel[0]: [AppleMultitouchDevice::willTerminate] entered
Feb  2 11:03:58 rogers_imac kernel[0]: [AppleMultitouchDevice::stop] entered
Feb  2 11:04:00 rogers_imac kernel[0]: [BNBMouseDevice::init][75.19] init is complete
Feb  2 11:04:00 rogers_imac kernel[0]: [BNBMouseDevice::handleStart][75.19] returning 1
Feb  2 11:04:00 rogers_imac kernel[0]: [AppleMultitouchHIDEventDriver::start] entered
Feb  2 11:04:01 rogers_imac kernel[0]: [AppleMultitouchDevice::start] entered
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rogerl
rogerl
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Bluetooth Magic Mouse disconnects

I have an iMac, now running Mountain Lion; about six months ago I started finding that the mouse would lose connectivity whenever I banged it, even lightly, on the mouse pad; I also got a couple of kernel panics while the mouse was disconnected. Usually it would reconnect within 20 seconds or so, but not always. I took it in to Apple; there were bluetooth service failures associated with the kernel panics. They upgraded me from Lion to Mountain Lion and said the mouse looked OK. Things were fine for a while, but now the mouse is failing again.

I have no way of knowing whether the mouse is hosed, the bluetooth connection sucks, or there's a hardware problem in my box. If it's the mouse, I'm happy to buy a new one, or a trackpad, but don't really feel like laying out the bucks if it won't solve my problem. Ideas?