975 reputation
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bio website nadynerichmond.com
location Mountain View, CA
age
visits member for 1 year, 3 months
seen yesterday

I'm a user experience researcher with deep experience in understanding enterprise users, Mac users, and mobile users. I have experience in qualitative methodologies including contextual inquiries, interviews, focus groups, site visits, field work, usability studies, and co-design.


Apr
17
comment Is it possible to highlight text of inbox emails?
I use OneNote to do what you're describing. My mail is organized by project (folder names are "delivery date - project"; ex "2014-03 - MacIT presentation"). I use OneNote to keep notes related to the project (same naming scheme for notebooks), like meeting notes or anything else. If I have an email that I need to annotate, I copy the text into a new note in OneNote, highlight the text, and annotate it there. The thing that I really like about OneNote is that you can easily add text anywhere on the page, which makes annotation easy. No idea if this is helpful, just thought I'd add it in. :)
Apr
2
comment Microsoft Word notebook layout - insert equation?
If you use the first shortcut that is documented there, you will get the "insert equation" box that I think you're looking for. You can type in it. If you're happy with that and not having the menu available to you at all, then that should meet your needs. If you want the visual editor, then add both keyboard shortcuts. Neither of these get you the Equation Editor's Ribbon tab, which I'm not sure if you want.
Apr
2
comment Reinstalling OS X on a MacBook with dead hard drive and no recovery disc
Snow Leopard doesn't ask for a serial number when you're installing it. You'll need a generic Snow Leopard (or Leopard) install disc, though, not one for a specific Mac. The discs that ship with a Mac are tied to that model and won't install on any other model. This does mean that you could find someone who has the exact same Mac that you do and use their install media, which is probably going to be more difficult than anything else. That's why I suggested going to the Apple Store and seeing if they'll install the original OS onto your MacBook.
Mar
22
comment I have BOX MS Office 2010 and run it on my Windows machine. Can I install it/migrate licence to OS X?
I was part of the engineering team for Office:Mac. Is that sufficient?
Mar
19
comment One Note for Mac Images not Showing
Hmm, interesting, I can successfully import images in each of the ways that you've listed here. I tried various sizes of images and can't replicate the issue that you're experiencing.
Mar
13
comment Outlook DB corruption
My guess is that your corporate Exchange server uses different settings when connected via your corporate network (including VPN) than it does otherwise, and that your Exchange server isn't giving the right auto-discover settings for those two settings. You're going to have to talk to your Exchange administrator to get this resolved.
Mar
11
comment Outlook DB corruption
What happens if you delete your existing Exchange account in Outlook, connect to the VPN, and re-create it?
Feb
17
comment Does OSX Mavericks prevent third party software from having a “Save as” option?
I didn't have any issues, I just always believe in making sure that I've got a good backup when I upgrade. The time when you most need a backup is when you don't have one!
Feb
7
comment Does OSX Mavericks prevent third party software from having a “Save as” option?
Don't forget to backup before you upgrade! :)
Jan
15
comment Ordered list with capital letters in PowerPoint?
Apologies - I didn't see your graphic. PowerPoint does provide the option to number a list with uppercase letters in the English version, which I presumed would be consistent in other languages.
Dec
15
comment How can I ignore conversations in Outlook 2011 for Mac?
In Outlook:Mac, there's a "send feedback" item under "help". Click it and tell Microsoft that you want this feature. Tell them why you want it and how you would use it. Be verbose: the better of a case you make, the more likely it is that it will be considered for a future release. "I want this feature" isn't nearly as useful as "I want this feature because …".
Nov
5
comment Permanently remove deleted POP emails from showing up in Spotlight search
When you say "an Outlook email account", are you referring to an email account on outlook.com, or email account provided by someone else that you usually access using Outlook for Windows or Outlook:Mac?
Sep
4
comment Easiest way to send multiple iWork attachments as Office documents
I'm sadly unsurprised that Apple Store employees don't fully understand software licensing. Before the App Store, back in the dark ages when you had to purchase iWork on DVD, you could purchase a Family Pack that allowed you to install iWork on up to five Macs in the same household (which, according to the EULA, meant that everyone had to live in the same house, so this might or might not have applied to your grandmother). With the change to the App Store, though, there is Family Pack. Now the iWork license is tied to Apple ID, and Apple IDs aren't supposed to be shared. :/
Aug
29
comment What OS X and iOS software combination tracks finances?
Even though this is a particular pain point for me, I'm not willing to extrapolate that there is a vast market opportunity here that is worth the engineering effort necessary to make it happen. If the market opportunity was that large, it seems like one of the other Mac-native applications that have been listed here would have the features that I need to manage my finances without having to revert to Quicken for Windows.
Aug
23
comment Syncing Contacts from iPhone to Outlook
Are the contacts ones that you created on the iPhone and stored in another account, or are they ones that are currently in Outlook that you want to have on your iPhone? If it's the latter, you have this flagged with "exchange-activesync", so I presume that you have this account set up on your iPhone as an Exchange account. If so, in your iPhone settings (Settings -> Mail, Contacts, ... -> your account), check to make sure that you have sync of each of the individual items selected.
Aug
20
comment Powerpoint changes mission control desktops every time I focus on a window
I tried to replicate your issue too (including the Systems Pref setting), and PowerPoint behaved properly when I moved it around my various Spaces. I'm using PowerPoint 2011 (14.3.6) on Mountain Lion (10.8.4). Are you using the same version of PPT and ML?
Aug
14
comment Outlook 2011 reports incorrect font size
Does this happen with every font, or just a specific one? Are you up-to-date with your Outlook service packs (as of right now, the most current version is 14.3.6)? Is this new behavior, or has Outlook always behaved this way? Have you updated Safari recently? (The last question is relevant because Outlook uses WebKit for rendering email, and updating Safari updates WebKit.)
Jun
19
comment Windows Live POP email and folders “On my Computer” vanishes?
I fully understand what issue you're experiencing. The question is whether your identity, which houses your database and all of the other information associated with your accounts and settings in Outlook, has gotten broken in a strange way such that it is sometimes losing track of your local subfolders. If you're unwilling to try this, you could try to move all of those subfolders of the MSN folder to the top level (since you never seem to lose your top-level folders). This isn't a perfect solution, but might be an acceptable workaround if you're unwilling to create a new identity.
Jun
19
comment Windows Live POP email and folders “On my Computer” vanishes?
The next troubleshooting step is to try a fresh identity and see if the problem persists. Instructions are in the previous link. Add in your Windows Live account and see if it works (but since this is a temporary move, make sure that your account settings don't delete the mail from Windows Live when it's downloaded). If it works for at least a few days, then I would go back to your original identity, export your data, and then import it into your new identity.
Jun
18
comment Windows Live POP email and folders “On my Computer” vanishes?
Hmmm. I would try a database rebuild to see if that helps. Instructions for that are here: support.microsoft.com/kb/2360509