1,173 reputation
112
bio website nadynerichmond.com
location Mountain View, CA
age
visits member for 1 year, 10 months
seen yesterday

I'm a user experience researcher with deep experience in understanding enterprise users, Mac users, and mobile users. I have experience in qualitative methodologies including contextual inquiries, interviews, focus groups, site visits, field work, usability studies, and co-design.


Mar
20
asked How to troubleshoot Network Connect issues?
Mar
20
answered Where does Apple announce upcoming press events?
Mar
19
answered Apple Mail - Do not apply rules automatically
Mar
19
comment Mac Outlook 2011 pasting text not at cursor
I know that this will probably feel backwards, but the way to set your default email client on OS X is to open up Apple Mail, go to the Preferences, and then select your email client under the "General" tab. You don't say which version of OS X you're running, but on mine (Mountain Lion 10.8.3), the option for setting your default mail client is the first one under General.
Mar
11
comment Can I deploy Retina with any JAVA version at all?
Can you add more detail? What do you mean when you say that Java apps behave as if it's a MBP instead of a rMBP?
Mar
8
awarded  Critic
Mar
8
comment Finder crashes/closes when copying files to NAS
Seagate's knowledge base says that they have a firmware update to support AFP: knowledge.seagate.com/articles/en_US/FAQ/219975en
Mar
6
comment Finder crashes/closes when copying files to NAS
It should be. You can check on your NAS too in the same location (presuming that it's a *nix-based NAS). I generally avoid using Samba because OS X's implementation of it is buggy (a quick search on Apple's help forums will reveal the scope of the problems). AFP works much better.
Mar
5
answered Finder crashes/closes when copying files to NAS
Mar
5
comment Mail is showing me garbage for certain messages
It's easy to forget that restarting is sometimes like waving a magic fix-it wand.
Mar
4
comment Finder crashes/closes when copying files to NAS
How are you connecting to your NAS? Samba, AFP, ... ? Is it files/folders over a certain size (say, 2 GB)?
Mar
4
answered Mail is showing me garbage for certain messages
Mar
3
comment iTunes: fix 2000 tracks that the database no longer recognizes correctly
When you say "dead tracks", do you mean tracks that are listed in iTunes but have an exclamation icon next to them to indicate that they don't point to a file any longer? Also, which version of iTunes?
Mar
3
awarded  Commentator
Mar
3
comment keyboard shortcut for paste in Powerpoint not command V
Which version of PowerPoint:Mac? If you have text on your clipboard, what happens when you hit Cmd-V?
Mar
3
answered keyboard shortcut for paste in Powerpoint not command V
Mar
2
answered iTunes Media Folder Location seems to act oddly
Feb
28
answered Is there a way to get google calendar “video” info from invites into Apple Calendar?
Feb
27
revised Restore Mac Office from TIme Machine Backup
changed M$ to Microsoft
Feb
27
answered Can I store my RGE file (Entourage 2008) to an network drive?