1,277 reputation
212
bio website nadynerichmond.com
location Mountain View, CA
age
visits member for 1 year, 11 months
seen Dec 19 at 21:46

I'm a user experience researcher with deep experience in understanding enterprise users, Mac users, and mobile users. I have experience in qualitative methodologies including contextual inquiries, interviews, focus groups, site visits, field work, usability studies, and co-design.


Aug
10
answered Can iPhones with ActiveSync use Exchange shared mailboxes?
Jul
19
answered Can I use my iPhone internationally?
Jun
28
awarded  Tumbleweed
Jun
21
asked move iTunes metadata about iPhone and iPad to new Mac
Jun
19
answered Software recommendations for projector titles/slides and simple visual effects at an event
Jun
19
comment Windows Live POP email and folders “On my Computer” vanishes?
I fully understand what issue you're experiencing. The question is whether your identity, which houses your database and all of the other information associated with your accounts and settings in Outlook, has gotten broken in a strange way such that it is sometimes losing track of your local subfolders. If you're unwilling to try this, you could try to move all of those subfolders of the MSN folder to the top level (since you never seem to lose your top-level folders). This isn't a perfect solution, but might be an acceptable workaround if you're unwilling to create a new identity.
Jun
19
comment Windows Live POP email and folders “On my Computer” vanishes?
The next troubleshooting step is to try a fresh identity and see if the problem persists. Instructions are in the previous link. Add in your Windows Live account and see if it works (but since this is a temporary move, make sure that your account settings don't delete the mail from Windows Live when it's downloaded). If it works for at least a few days, then I would go back to your original identity, export your data, and then import it into your new identity.
Jun
18
comment Windows Live POP email and folders “On my Computer” vanishes?
Hmmm. I would try a database rebuild to see if that helps. Instructions for that are here: support.microsoft.com/kb/2360509
Jun
16
comment Windows Live POP email and folders “On my Computer” vanishes?
Just to check, are you up-to-date on your Outlook updates? Outlook 2011 should be at 14.3.5 as of this writing. It's not a sync issue, the folders in "On My Computer" don't sync with anything. If you double-click on your MSN folder, what happens?
May
27
comment Mail sent on iPhone via Safari or Twitter or other apps is never received, but email sent from within Mail is fine
If you have a free Gmail account (not a Google business account), the downside of having it set up as an Exchange account is that Google stopped making Exchange ActiveSync available earlier this year to Gmail users. It shouldn't be working for you at all, and you're having problems with it working outside of Mail, so I'm not quite sure why it's working for you with Mail (unless you mean that you've downloaded the Gmail iOS app, but you seem to be indicating that you mean Apple's Mail app.).
May
26
answered Mail sent on iPhone via Safari or Twitter or other apps is never received, but email sent from within Mail is fine
May
24
comment Not able to send emails through Microsoft Outlook on iPhone
When you say that you use Microsoft Outlook as your email client, do you mean the desktop client or the web client (outlook.com)? If it's the latter, then the answer from HelpingHand is the one you need. If it's the former, then you'll need to tell us who provides your email service (your employer, Comcast, or something else). If you tell us what version of Outlook you're using, and on which operating system, we might be able to tell you how to get the necessary information out of Outlook.
May
11
comment Sync iOS Notes with Exchange
Exchange ActiveSync supports syncing of notes as of Exchange 2010, so Apple could support this. The problem with going through IMAP is that it's a hack: the IMAP standard doesn't have a Note construct, and the way that notes are usually implemented in IMAP clients is to create a special folder that the client treats differently (doesn't show in the folder list, for example).
Apr
10
answered Outlook 2011 crashes when connecting to Exchange server
Apr
4
comment Any way to have Outlook 2011 sync imap mail without actually being opened?
Neither Outlook nor Apple Mail nor any other mail app that I'm aware of has such an independent sync service. This would be a significant amount of development time.
Apr
4
answered Any way to have Outlook 2011 sync imap mail without actually being opened?
Apr
2
revised What Yammer clients available on the Mac?
corrected error about Scuttlebutt
Apr
2
comment What Yammer clients available on the Mac?
Sorry, that's an error in my original message. I do generally find Scuttlebutt slow, but it's the native Yammer app that's Air and not yours. Sending and receiving messages doesn't feel instantaneous, which is something I expect out of an instant messenger. I have to admit that I've stopped using Yammer (I no longer work for an employer that uses it) so haven't tried your app in the past few months.
Apr
2
answered How to move movies already contained in library to external drive?
Mar
30
answered What Yammer clients available on the Mac?