1,113 reputation
19
bio website nadynerichmond.com
location Mountain View, CA
age
visits member for 1 year, 8 months
seen Aug 25 at 2:43

I'm a user experience researcher with deep experience in understanding enterprise users, Mac users, and mobile users. I have experience in qualitative methodologies including contextual inquiries, interviews, focus groups, site visits, field work, usability studies, and co-design.


Aug
23
comment Syncing Contacts from iPhone to Outlook
Are the contacts ones that you created on the iPhone and stored in another account, or are they ones that are currently in Outlook that you want to have on your iPhone? If it's the latter, you have this flagged with "exchange-activesync", so I presume that you have this account set up on your iPhone as an Exchange account. If so, in your iPhone settings (Settings -> Mail, Contacts, ... -> your account), check to make sure that you have sync of each of the individual items selected.
Aug
23
awarded  Citizen Patrol
Aug
20
comment Powerpoint changes mission control desktops every time I focus on a window
I tried to replicate your issue too (including the Systems Pref setting), and PowerPoint behaved properly when I moved it around my various Spaces. I'm using PowerPoint 2011 (14.3.6) on Mountain Lion (10.8.4). Are you using the same version of PPT and ML?
Aug
14
comment Outlook 2011 reports incorrect font size
Does this happen with every font, or just a specific one? Are you up-to-date with your Outlook service packs (as of right now, the most current version is 14.3.6)? Is this new behavior, or has Outlook always behaved this way? Have you updated Safari recently? (The last question is relevant because Outlook uses WebKit for rendering email, and updating Safari updates WebKit.)
Aug
10
answered Can iPhones with ActiveSync use Exchange shared mailboxes?
Jul
19
answered Can I use my iPhone internationally?
Jun
28
awarded  Tumbleweed
Jun
21
asked move iTunes metadata about iPhone and iPad to new Mac
Jun
19
answered Software recommendations for projector titles/slides and simple visual effects at an event
Jun
19
comment Windows Live POP email and folders “On my Computer” vanishes?
I fully understand what issue you're experiencing. The question is whether your identity, which houses your database and all of the other information associated with your accounts and settings in Outlook, has gotten broken in a strange way such that it is sometimes losing track of your local subfolders. If you're unwilling to try this, you could try to move all of those subfolders of the MSN folder to the top level (since you never seem to lose your top-level folders). This isn't a perfect solution, but might be an acceptable workaround if you're unwilling to create a new identity.
Jun
19
comment Windows Live POP email and folders “On my Computer” vanishes?
The next troubleshooting step is to try a fresh identity and see if the problem persists. Instructions are in the previous link. Add in your Windows Live account and see if it works (but since this is a temporary move, make sure that your account settings don't delete the mail from Windows Live when it's downloaded). If it works for at least a few days, then I would go back to your original identity, export your data, and then import it into your new identity.
Jun
18
comment Windows Live POP email and folders “On my Computer” vanishes?
Hmmm. I would try a database rebuild to see if that helps. Instructions for that are here: support.microsoft.com/kb/2360509
Jun
16
comment Windows Live POP email and folders “On my Computer” vanishes?
Just to check, are you up-to-date on your Outlook updates? Outlook 2011 should be at 14.3.5 as of this writing. It's not a sync issue, the folders in "On My Computer" don't sync with anything. If you double-click on your MSN folder, what happens?
May
27
comment Mail sent on iPhone via Safari or Twitter or other apps is never received, but email sent from within Mail is fine
If you have a free Gmail account (not a Google business account), the downside of having it set up as an Exchange account is that Google stopped making Exchange ActiveSync available earlier this year to Gmail users. It shouldn't be working for you at all, and you're having problems with it working outside of Mail, so I'm not quite sure why it's working for you with Mail (unless you mean that you've downloaded the Gmail iOS app, but you seem to be indicating that you mean Apple's Mail app.).
May
26
answered Mail sent on iPhone via Safari or Twitter or other apps is never received, but email sent from within Mail is fine
May
24
comment Not able to send emails through Microsoft Outlook on iPhone
When you say that you use Microsoft Outlook as your email client, do you mean the desktop client or the web client (outlook.com)? If it's the latter, then the answer from HelpingHand is the one you need. If it's the former, then you'll need to tell us who provides your email service (your employer, Comcast, or something else). If you tell us what version of Outlook you're using, and on which operating system, we might be able to tell you how to get the necessary information out of Outlook.
May
11
comment Sync iOS Notes with Exchange
Exchange ActiveSync supports syncing of notes as of Exchange 2010, so Apple could support this. The problem with going through IMAP is that it's a hack: the IMAP standard doesn't have a Note construct, and the way that notes are usually implemented in IMAP clients is to create a special folder that the client treats differently (doesn't show in the folder list, for example).
Apr
10
answered Outlook 2011 crashes when connecting to Exchange server
Apr
4
comment Any way to have Outlook 2011 sync imap mail without actually being opened?
Neither Outlook nor Apple Mail nor any other mail app that I'm aware of has such an independent sync service. This would be a significant amount of development time.
Apr
4
answered Any way to have Outlook 2011 sync imap mail without actually being opened?