1,168 reputation
111
bio website nadynerichmond.com
location Mountain View, CA
age
visits member for 1 year, 10 months
seen 2 days ago

I'm a user experience researcher with deep experience in understanding enterprise users, Mac users, and mobile users. I have experience in qualitative methodologies including contextual inquiries, interviews, focus groups, site visits, field work, usability studies, and co-design.


Nov
5
comment Permanently remove deleted POP emails from showing up in Spotlight search
When you say "an Outlook email account", are you referring to an email account on outlook.com, or email account provided by someone else that you usually access using Outlook for Windows or Outlook:Mac?
Oct
23
answered Powerpoint 2011
Oct
11
answered Microsoft Outlook for Mac - View Mailbox size
Sep
17
answered Options on a Mac for a writable, compressed file system?
Sep
4
comment Easiest way to send multiple iWork attachments as Office documents
I'm sadly unsurprised that Apple Store employees don't fully understand software licensing. Before the App Store, back in the dark ages when you had to purchase iWork on DVD, you could purchase a Family Pack that allowed you to install iWork on up to five Macs in the same household (which, according to the EULA, meant that everyone had to live in the same house, so this might or might not have applied to your grandmother). With the change to the App Store, though, there is Family Pack. Now the iWork license is tied to Apple ID, and Apple IDs aren't supposed to be shared. :/
Sep
3
answered Easiest way to send multiple iWork attachments as Office documents
Aug
29
comment What OS X and iOS software combination tracks finances?
Even though this is a particular pain point for me, I'm not willing to extrapolate that there is a vast market opportunity here that is worth the engineering effort necessary to make it happen. If the market opportunity was that large, it seems like one of the other Mac-native applications that have been listed here would have the features that I need to manage my finances without having to revert to Quicken for Windows.
Aug
28
answered What OS X and iOS software combination tracks finances?
Aug
23
comment Syncing Contacts from iPhone to Outlook
Are the contacts ones that you created on the iPhone and stored in another account, or are they ones that are currently in Outlook that you want to have on your iPhone? If it's the latter, you have this flagged with "exchange-activesync", so I presume that you have this account set up on your iPhone as an Exchange account. If so, in your iPhone settings (Settings -> Mail, Contacts, ... -> your account), check to make sure that you have sync of each of the individual items selected.
Aug
23
awarded  Citizen Patrol
Aug
20
comment Powerpoint changes mission control desktops every time I focus on a window
I tried to replicate your issue too (including the Systems Pref setting), and PowerPoint behaved properly when I moved it around my various Spaces. I'm using PowerPoint 2011 (14.3.6) on Mountain Lion (10.8.4). Are you using the same version of PPT and ML?
Aug
14
comment Outlook 2011 reports incorrect font size
Does this happen with every font, or just a specific one? Are you up-to-date with your Outlook service packs (as of right now, the most current version is 14.3.6)? Is this new behavior, or has Outlook always behaved this way? Have you updated Safari recently? (The last question is relevant because Outlook uses WebKit for rendering email, and updating Safari updates WebKit.)
Aug
10
answered Can iPhones with ActiveSync use Exchange shared mailboxes?
Jul
19
answered Can I use my iPhone internationally?
Jun
28
awarded  Tumbleweed
Jun
21
asked move iTunes metadata about iPhone and iPad to new Mac
Jun
19
answered Software recommendations for projector titles/slides and simple visual effects at an event
Jun
19
comment Windows Live POP email and folders “On my Computer” vanishes?
I fully understand what issue you're experiencing. The question is whether your identity, which houses your database and all of the other information associated with your accounts and settings in Outlook, has gotten broken in a strange way such that it is sometimes losing track of your local subfolders. If you're unwilling to try this, you could try to move all of those subfolders of the MSN folder to the top level (since you never seem to lose your top-level folders). This isn't a perfect solution, but might be an acceptable workaround if you're unwilling to create a new identity.
Jun
19
comment Windows Live POP email and folders “On my Computer” vanishes?
The next troubleshooting step is to try a fresh identity and see if the problem persists. Instructions are in the previous link. Add in your Windows Live account and see if it works (but since this is a temporary move, make sure that your account settings don't delete the mail from Windows Live when it's downloaded). If it works for at least a few days, then I would go back to your original identity, export your data, and then import it into your new identity.
Jun
18
comment Windows Live POP email and folders “On my Computer” vanishes?
Hmmm. I would try a database rebuild to see if that helps. Instructions for that are here: support.microsoft.com/kb/2360509