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You can follow the troubleshooting options here, and if it still does not work, please let us know. It's also sounding like there's a possibility of a failed HDD in that iPod. Using diagnostic mode, can you give us the details on the "Memory" SMART test?


If you are on a Mac, be sure you formatted the iPod's HDD as "Extended, Journaled". For Windows, use Fat32. It's named "untitled" as that is the default name used when reformatting any drive. You can rename it manually by clicking the drive icon in Finder. In iTunes, look for the iPod in the series of icons upper left, or try clicking the ellipsis (. . .) ...


Try using a line-in cable and plug it into the headphone/microphone jack. This Apple support article could have your answer:

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