Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

learn more… | top users | synonyms

3
votes
1answer
2k views

Macbook Pro Retina “Battery Is Not Charging”

My retina macbook pro is currently on 4% but when I plug it in the battery icon up the top shows the plug icon instead of the lightning bolt icon inside it to say it's charging and stays on the same ...
3
votes
1answer
549 views

MacBook Pro Charging Issues

Last night I plugged in my MacBook Pro, and I noticed the light on the charger was a very faint green, hardly visible in bright light. Today I opened my Mac and noticed it stated 'batteries not ...
2
votes
1answer
63 views

Change behavior of click on desktop

Sometimes when I click on the desktop, Finder opens. How can I disable this in OS X 10.9? For what it's worth, it was already happening in Mountain Lion.
2
votes
1answer
71 views

Mac running like a snail after 15 minutes

After booting up my Mac (2011) it runs fine for the first 15 minutes then runs like a snail. My memory and CPU usage is fine and I have scanned for viruses countless of times an comes back with ...
1
vote
1answer
186 views

Bluetooth audio delay / lag, reason completely unclear to me

I have a bit of an odd situation, and wanted to ask for ideas. Recently started connecting a JBL Charge 2+ to my MBA 11 inch, mid-2013, via Bluetooth. I noticed that there's clear delay between ...
0
votes
1answer
93 views

Xcode install fails at 95% under OS X El Capitan

Tried to install Xcode for the first time. Tried 3 times now, same problem each time. After it reaches around 95% it fails, and I have to restart from scratch (2.5h). Going crazy. Could it be because ...
0
votes
1answer
55 views

Re-download OS X iWork suite (Pages, Numbers, Keynote)

Apple introduced Pages, Numbers, and Keynote as a Mac native platform for documents such as letters, spreadsheets, and presentations. These applications come pre-loaded with OS X, as they did with my ...
0
votes
1answer
189 views

Mac Mini 2011 extremely hot and surprisingly slow

I just bought a Mac Mini (mid 2011) secondhand with the following specifications: 2,3 GHz Intel Core i5 8 GB 1067 MHz DDR3 512 GB SSD Intel HD Graphics 3000 512 MB I used to have a iMac 2006 ...
0
votes
1answer
69 views

Help me solve this Macbook wifi mystery

We noticed this week that our Macbook wifi connection was slow. On inspection, we discovered that the wifi wasn't auto-connecting to our network, but rather one named ATT5g---. If I selected our ...
0
votes
1answer
65 views

How to diagnose a crash from system logs?

I know you can get to the system logs from the Console and/or from the command line. That said, I don't know how to read them very well. How can I tell which events are related to a crash and which ...
0
votes
1answer
184 views

Why running Time Machine on OS X Server slows down my Mac?

I have MacBook Pro (2.3GHz Intel Core i7, 16 GB RAM, 512 GB SSD - late 2013?) and Time Machine backups data via network to our internal OS X Server. But when Time Machine is running backups, my ...
0
votes
1answer
33 views

Dock icons colors are messed up

This happens sometimes and all i can do to fix it is reboot. Any idea why this happens?
0
votes
1answer
298 views

How do I fix my iPhone 5s?

Now first of all, I assure you, there is not a single issue like mine. Let me list the steps taken with corresponding error messages/new problems to each step taken. The problem started when the SIM ...
0
votes
1answer
203 views

Can't send or receive e-mail via Mail

I've tried multiple e-mail accounts and can't get my computer to talk to the e-mail server. I've loaded and re-loaded the SMTP and IMAP settings. Everything seems in order, but it just doesn't want ...
0
votes
1answer
299 views

Mac Mini with lots of I/O errors and related issues, trouble identifying culprit

Setup: Mac Mini 2011 with two drives: SSD with OS X Yosemite and admin account home folder HDD with my user home folder Symptoms: It began as many months of seemingly random slowdowns/beach ...
0
votes
1answer
313 views

Strange networking issue: good software/hardware troubleshooting tools?

I'm posting this question with the hope of getting some guidance from others because at this point I'm completely stumped. I'm trying to troubleshoot a mid 2011 iMac (11,2) running Mavericks that ...
0
votes
1answer
201 views

Why is “my passport air” suddenly not coming up as recognized by my macbook air? The light is on and it is vibrating as it usually does

I had another external drive transferred to this one with all my data on it and now I can't access it. What can I do to access the drive and data?
0
votes
1answer
105 views

Mail.app not showing the “synchronize” option for an IMAP account

I have 6 different IMAP accounts configured on Mail (all of them for gmail / google apps accounts). All of them, except one, have a "Synchronize" option in the menu that appears when right-clicking ...
0
votes
1answer
258 views

How can I troubleshoot an Epson Perfection 1260 scanner that won't play nice with Mavericks?

I'm trying to get an Epson Perfection 1260 scanner working with Mavericks. When I connect the scanner to my Mac it shows up fine in Printers & Scanners in System Preferences. It also shows up in ...
0
votes
1answer
154 views

Troubleshoot internet connection over wifi in public on iphone 5C

When I am in public places my iPhone 5C will not connect to the internet. An exclamation point appears next to the wifi name.
2
votes
0answers
32 views

Encfs volume randomly unmounts

I have an encfs volume that used to be mounted continuously without any issues. Some months ago, the volume started occasionally become unmounted - even if there were open files on it! This ...
2
votes
0answers
447 views

VLC and Chrome freeze on start

Since last week I can't open VLC and Google Chrome, it freezes immediately after opening. It's the report output for VLC: Date/Time: 2014-01-29 23:10:52 +0330 OS Version: 10.9.1 (Build ...
2
votes
0answers
35 views

Debugging Hard Drive Issues

My SSD system disk is apparently unmounting about an hour after booting, causing "drive is not configured" errors when trying to read any files, and the Spinning Beach Ball of Death. Disk Utility and ...
1
vote
0answers
37 views

Is my macbook pro display busted?

I have a mbp mid 2012 running on yosemite. Since this morning, my display is behaving weirdly. It seems to have bluish-greenish tint and I've tried deleting color profile, recalibrating it, rebooting ...
1
vote
0answers
101 views

Sudden strange keyboard behaviour Mac OS X

Suddenly my keyboard is behaving weirdly. Here's some examples of what happening: Left command not working at all Left option + L moves the cursor down one line Left control + L moves cursor down ...
1
vote
0answers
60 views

AirPort network disappears when nobody is connected

I use AirPort Express to create a WiFi network. Provider gives me static IP and uses binding to MAC-address (AirPort Express has two MACs -- for 2.4 GHz and 5 GHz, I guess, -- and I gave provider one ...
1
vote
0answers
36 views

How can I troubleshoot Mac OS X 10.8 hard lockups?

I have a Mac OS X 10.8.5 virtual machine running on a 6-core Mac Pro Mid 2012 (MacPro5,1) with Server.app installed. Kernel information: Darwin forceten.farcry.sitepalette.com 12.5.0 Darwin Kernel ...
1
vote
0answers
17 views

MBPr early-2013 display turns off by itself

I've been recently experiencing random issues where the display turns off by itself while the MBPr is connected to the TV via HDMI. The computer is not responding even if I press the power button for ...
1
vote
0answers
204 views

Mac Mini and Wide (21:9) Monitor / Display Port Issue

When I boot up my Mac Mini after moving it from my office at work where it worked with my wide (21:9) monitor to my house, when I boot it the display does not show up on the monitor anymore. Waits ...
1
vote
0answers
227 views

3rd Monitor stopped working under Windows 7 Bootcamp

I used to be able to use all three (3) monitors for almost a whole year on my Mac Pro Mid 2012 tower model (that's before the Cylinder model came out). Here's the configuration that was working ...
1
vote
0answers
452 views

Audio randomly pausing on iPhone 4S

I have a recently developed a strange problem with my iPhone 4S. If I start playing audio (the two apps I've noticed this problem with are RSSRadio7 and Spotify, although I assume it affects other ...
1
vote
0answers
430 views

This content requires HDCP for playback - Airplay on iPhone 5S not working

After getting the iPhone 5S, I have been having problems with the AppleTV connection. Sometimes it just drops as soon as I start Airplay mode from the iPhone, and most of the other times some error ...
1
vote
0answers
53 views

Upgrading to 10.7.5 broke copy/paste system wide

I upgraded to 10.7.5 through software update, and it appears doing so broke the paste command. I can cut (and perhaps copy) text out of fields, but when I try to paste, the Edit menu lights up, but ...
1
vote
0answers
93 views

What's causing this purple banding on video shot with my iPhone 5?

I shot my first two video with an iPhone 5 last weekend, and both suffered from the same flash of purple banding you can see in this clip: http://www.youtube.com/watch?v=RGLWJKDj1fE I've tried ...
1
vote
0answers
244 views

Are there steps for troubleshooting Time Machine on Snow Leopard that I have missed?

I have had ongoing problems with TM since installing a new HDD in late May. The problems have been varied, and for a while all backups were taking about 2 hours. Now things have "stabilized" and ...
1
vote
0answers
74 views

Troubleshooting for flash or iLife related beachballs or system hangs?

My wife and I share her iMac, using two separate user accounts. My account is used almost exclusively for browsing the web. My wife's account hosts a large iTunes library, our iPhoto libraries ...
0
votes
0answers
9 views

Xcode is shutting down network access on my iMac

This is really strange. I'm running OS X 10.11.4 with all updates in place on a 2010 iMac. I am using Xcode 7.3 for iOS development. When I build and deploy my iOS app to any iOS device through ...
0
votes
0answers
28 views

External monitor cuts out on MacBook with Multiport Adapter

I have a newer MacBook with only a USB-C port. I use an Apple USB-C Digital AV Multiport Adapter, and the HDMI output has worked in the past. When hooked to my new ASUS monitor with an HDMI cable, ...
0
votes
0answers
41 views

Trying to download game from Mac App store, game stuck on “Installing” (Macbook Pro Retina Mid 2014)

Basically what the title says. I tried restarting my computer and it messed the whole install up, I had to redownload all 30gb of the game. Any ideas on how to fix this?
0
votes
0answers
429 views

Strange colors on my iPhone screen

The icon for the Messages app looks grayish or blue. My app icons are different from the standard colors. The settings menu is black with white letters. My phone has not been dropped recently or ...
0
votes
0answers
250 views

MacBook Pro won't boot to OS X after Internet Recovery

Someone gave me a MacBook Pro 13″ A1278 2010 model. They took the hard drive and the screen was totally trashed. I managed to order a new screen from China this other day, however I connect it to a ...
0
votes
0answers
93 views

Wireless keyboard with USB receiver doesn't work

I'm trying to connect a wireless "Logitech office cordless desktop 2.4ghz" keyboard with a USB receiver to my Mac but I can't get past this step of the keyboard identification: Also the key next to ...
0
votes
0answers
271 views

Can't boot normal or from recovery HD

Yesterday my MacBook Pro 15" Retina stopped booting. I see the Apple logo and a progress bar which gets stuck at about 10%. What I tried so far: Booting in recovery mode - same, progress bar stuck ...
0
votes
0answers
1k views

The wifi on my iPhone 4S suddenly couldn't detect any networks. How can I troubleshoot this?

I just realized that my wifi doesn't work anymore. I couldn't remember upgrading, installing, or updating anything in the last few days, and I don't think I dropped the phone or anything like that. ...
0
votes
0answers
257 views

Magic Trackpad won't recognize tap on Yosemite 10.10.3, even with option enabled

I came in to a new iMac in my office this morning, with the newest version of Yosemite (10.10.3), and now my Magic Trackpad doesn't work. I already went into the Magic Trackpad options and made sure ...
0
votes
0answers
51 views

Another Yosemite Problem

I tried updating to Yosemite on my MacBook Pro and keep getting a message saying that it cannot be installed on my computer. I ran the disk verify in Utilities and it says my HD is corrupt. Is there ...
0
votes
0answers
227 views

Compare Apache Settings on Different Machines?

Is there a way to easily compare the Apache settings for two machines? I have a MacBook Air and an iMac, both running 10.9.1. On both machines, I am trying to run a site via localhost. ...
0
votes
0answers
735 views

How to troubleshoot slow-as-molasses Safari 6?

When I upgraded to Lion, Safari 6 came along, and I find it so slow that it's almost unusable. The problem is most pronounced when first fetching pages, especially in the first few minutes after it ...
0
votes
0answers
3k views

How to troubleshoot when a video won't sync to iPhone

I downloaded some videos that I wanted to put on my iPhone (Oredev talks, from http://vimeo.com/channels/oredev, so from the web and not iTunes). The videos are all seemingly in the right format, and ...
0
votes
0answers
567 views

macbook pro 2011 13" doesn't detect external display

I have a miniDP to VGA adapter, and its worked fine until this morning, I woke up and shook the mouse, but only the internal MacBook screen worked, not the external monitor. I tried to reset SMC and ...