Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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10
votes
5answers
6k views

Yellow tooltip stuck on screen

There is a yellow tooltip stuck and it floats above all other windows. I do not know from what program it came. How can I get rid of it without restarting my computer? EDIT:
1
vote
1answer
13 views

macbook pro question mark on start up -no harddrive?

Am having an 13" macbook pro from 2011, recently during dj-ing my software just stop working. After the restart I've only got the question mark sign .I've try to fix it via internet recovery but my ...
0
votes
1answer
19 views

iPad won't turn on after being drained [duplicate]

What if my iPad didn't turn on after battery drain? I did all the steps but it still didn't work. Is it already damaged or can I recover it on an Apple Store?
2
votes
3answers
7k views

opendirectoryd taking up 1/4 of the cpu and driving fans crazy on MacBook Air

Since a couple of days my 2011 13" MBA (i5, 1,7Ghz) has a very strange issue which I don't know how to get rid of. Every now and then (sometimes more times a day) a process called opendirectoryd ...
1
vote
3answers
272 views

High CPU usage by a process called PTPCamera

On my Macbook Pro (Retina, Mid 2012) is a process, called PTPCamera, using a lot of CPU-Time . I already have killed this process but it spawned immediately again. 85% of CPU usage eats my Battery ...
0
votes
1answer
37 views

Why running Time Machine on OS X Server slows down my Mac?

I have MacBook Pro (2.3GHz Intel Core i7, 16 GB RAM, 512 GB SSD - late 2013?) and Time Machine backups data via network to our internal OS X Server. But when Time Machine is running backups, my ...
1
vote
1answer
40 views

MacBook that spontaneously restarts and often shuts down instead of sleeping

My Macbook Pro has started shutting down rather than sleeping when I close it and it just decides to shut down in the middle of an operation and restart. When I ran Repair Disk Permissions on Disk ...
0
votes
1answer
24 views

Dock icons colors are messed up

This happens sometimes and all i can do to fix it is reboot. Any idea why this happens?
0
votes
1answer
56 views

How do I fix my iPhone 5s?

Now first of all, I assure you, there is not a single issue like mine. Let me list the steps taken with corresponding error messages/new problems to each step taken. The problem started when the SIM ...
-1
votes
2answers
54 views

Not getting to boot!

Last week I upgraded my MacBook Pro 13" mid 2012 RAM to 8 GB and I had random restarts. So I did a safe boot and everything was fine, two days later the same thing happened again and the again it was ...
0
votes
1answer
28 views

Can't send or receive e-mail via Mail

I've tried multiple e-mail accounts and can't get my computer to talk to the e-mail server. I've loaded and re-loaded the SMTP and IMAP settings. Everything seems in order, but it just doesn't want ...
6
votes
6answers
79k views

Need to print out iPhone text messages

I have a court case and have text messages on my iPhone I need to transfer to my iPad email for evidence. Every time I try it doesn't work, it will send them to my iMessage but not my email. I need ...
0
votes
0answers
25 views

Typing lag on SE sites - Safari

This is a strange one & only seems to affect text entry [questions, answers & comments] on SE sites. I've not really noticed it anywhere else, but this is where I do most of my web-site ...
0
votes
0answers
45 views

Strange colors on my iPhone screen

The icon for the Messages app looks grayish or blue. My app icons are different from the standard colors. The settings menu is black with white letters. My phone has not been dropped recently or ...
4
votes
1answer
28k views

iPad won't turn on after a complete battery drain

my iPad iPad mini retina is out of warranty I forgot to plug in my iPad after the critical battery warning and it went some minutes following the warning. I was not worried because same thing had ...
0
votes
1answer
35 views

Internet not working on iPad mini with iOS 7

Since a couple of days internet connected applications (such as facebook) have stopped working on my wife's iPad mini which has iOS 7.1.2. Further symptoms: internet works in Safari internet ...
0
votes
0answers
83 views

MacBook Pro won't boot to OS X after Internet Recovery

Someone gave me a MacBook Pro 13″ A1278 2010 model. They took the hard drive and the screen was totally trashed. I managed to order a new screen from China this other day, however I connect it to a ...
0
votes
0answers
6 views

Track changes crashes when saving in Microsoft Word [duplicate]

Can anyone help with this please? I'm using track changes in Microsoft word for Mac 2011, Version 14.5.3 (150624), working on imac OS X (10.9.5). The problem it crashes every time I try to save, so ...
0
votes
0answers
98 views

Can't boot normal or from recovery HD

Yesterday my MacBook Pro 15" Retina stopped booting. I see the Apple logo and a progress bar which gets stuck at about 10%. What I tried so far: Booting in recovery mode - same, progress bar stuck ...
3
votes
0answers
144 views

Macbook Pro Retina “Battery Is Not Charging”

My retina macbook pro is currently on 4% but when I plug it in the battery icon up the top shows the plug icon instead of the lightning bolt icon inside it to say it's charging and stays on the same ...
1
vote
0answers
27 views

How can I troubleshoot Mac OS X 10.8 hard lockups?

I have a Mac OS X 10.8.5 virtual machine running on a 6-core Mac Pro Mid 2012 (MacPro5,1) with Server.app installed. Kernel information: Darwin forceten.farcry.sitepalette.com 12.5.0 Darwin Kernel ...
0
votes
0answers
31 views

Wireless keyboard with USB receiver doesn't work

I'm trying to connect a wireless "Logitech office cordless desktop 2.4ghz" keyboard with a USB receiver to my Mac but I can't get past this step of the keyboard identification: Also the key next to ...
0
votes
1answer
68 views

My iMac makes no sound at all

My iMac abruptly stopped making any sounds while I was using Garageband. I think I had a microphone and headphones plugged in at the time. I have tried everything that is written online: Safe mode, ...
1
vote
5answers
5k views

Power adapter connection issues

Lately, my Magsafe power adapter has not been connecting properly: The wires are not worn out as I take good care of them The issue happens when I try to connect my power adapter to my computer The ...
0
votes
0answers
151 views

The wifi on my iPhone 4S suddenly couldn't detect any networks. How can I troubleshoot this?

I just realized that my wifi doesn't work anymore. I couldn't remember upgrading, installing, or updating anything in the last few days, and I don't think I dropped the phone or anything like that. ...
1
vote
0answers
12 views

MBPr early-2013 display turns off by itself

I've been recently experiencing random issues where the display turns off by itself while the MBPr is connected to the TV via HDMI. The computer is not responding even if I press the power button for ...
0
votes
0answers
98 views

Magic Trackpad won't recognize tap on Yosemite 10.10.3, even with option enabled

I came in to a new iMac in my office this morning, with the newest version of Yosemite (10.10.3), and now my Magic Trackpad doesn't work. I already went into the Magic Trackpad options and made sure ...
2
votes
1answer
191 views

iMovie 11 - Fix iMovie projects that don't open after iMovie crash

I was asked today to fix a friend's problem with iMovie. The initial report was that iMovie won't open and play the projects. The iMovie owner also said that there was an iMovie crash while working on ...
1
vote
5answers
11k views

What do I do when I get “Cannot Connect to iTunes store” when downloading an app?

I'm using an iPad 2, iOS 5 and trying to download apps/updates. Occasionally I get the "Cannot connect to iTunes Store" message and my downloads cancel. The iTunes store loads, all my Apple ID ...
-1
votes
1answer
35 views

ios8 cannot send email

After iOS upgrades and updates, I was still able to receive emails fine but could not send them. How can I fix this?
0
votes
2answers
117 views

Black lines on my Macbook pro screen

I keep on having glitches with my Mac, and then after it freezes with 3 beeps.I have to press the power button for about 8 seconds before it stops. Sometime it turns on back, sometimes it doesnt. What ...
1
vote
1answer
111 views

Screen Blacks Out After Fans Run at Maximum

I inherited an iMac and it has an issue. It boots up fine but within the first five minutes the fans start to slowly ramp up to full speed. After about five to ten minutes of the fans running at full ...
7
votes
3answers
53k views

Can't boot Mac, only shows a Folder with a Question Mark?

How do I start up a Mac when all it shows is a Folder with a Question Mark, even with a DVD in the drive? Image courtesy of Loïc Wolff
0
votes
1answer
166 views

My MacBook Air won't connect to wifi

I bought a new MacBook Air and was able to connect to the internet at first but now it won't connect. I have other devices as well as other computers on wifi but my Mac won't connect. When I try and ...
3
votes
6answers
41k views

How can I troubleshoot no audio via Thunderbolt HDMI connecting to HDTV?

I have a 13" late '11 MBP OS X Lion 10.7.5 I am trying to hook up to my LG HDTV with a Thunderbolt HDMI cable. Getting the display onto the TV is a snap. The audio, however, is not working. The ...
0
votes
1answer
114 views

Mac Mini with lots of I/O errors and related issues, trouble identifying culprit

Setup: Mac Mini 2011 with two drives: SSD with OS X Yosemite and admin account home folder HDD with my user home folder Symptoms: It began as many months of seemingly random slowdowns/beach ...
0
votes
1answer
2k views

mtrecorder and spirecorder, what are they?

I've run a EtreCheck on my OS X 10.10.3 just now and I got some error messages. Problem System Launch Daemons: [failed] com.apple.mtrecorder.plist Launch Daemons: [failed] ...
1
vote
1answer
60 views

I can send but cannot receive an sms on my iPhone 5s? This came out of the blue!

I can send but cannot receive an sms on my iPhone 5s-this just came about out of the blue!
0
votes
0answers
26 views

how to troubleshoot sluggish FaceTime

I am looking for ways to diagnose and troubleshoot why FaceTime would be sluggish on my mac. It starts up remarkably slowly (think minutes, not seconds — though I am the last MBP without an SSD), ...
2
votes
2answers
3k views

The system preference panes will not load

When I open System Preferences and click on an item it says 'Loading Users & Groups' at the top of the window, but will not load the pane. I've tried deleting the property list file: ...
1
vote
0answers
100 views

Mac Mini and Wide (21:9) Monitor / Display Port Issue

When I boot up my Mac Mini after moving it from my office at work where it worked with my wide (21:9) monitor to my house, when I boot it the display does not show up on the monitor anymore. Waits ...
5
votes
4answers
24k views

What can be done to fix a 2011 iMac that will not boot past the white screen?

I have now tried opening the iMac and removing the cables to the SSD, it still gets stuck on the white screen. I tried again, removing the cables to the HDD as well and the same thing occurs. No idea ...
6
votes
6answers
7k views

So my Yosemite install is slow - what to do?

I installed Yosemite today on a 2010 MBP, 8GB RAM, 2.4Ghz Intel Core 2 Duo. Its awful, its so slow, everything seems to hang, even simple things like Finder. Chrome is going as a snails pace and Mail ...
1
vote
1answer
2k views

Discoveryd & LaunchServicesd Huge Memory Consumption

I have been troubleshooting why my Mac Mini is running slow and stumbled upon this: The memory usage is in the GB! On my MacBook the two processes take under 10 MB together. Why are these procs ...
0
votes
1answer
65 views

My RAM was bad (“three beeps” bad) until shuffled

I've got an early 2011 13" i7 MBP, OS X 10.10.3 (the public beta version before the one released last night) with 10 GB of RAM – one of the original 2 GB modules in the bottom slot and an 8 GB module ...
4
votes
3answers
6k views

Can't relaunch Finder and the menubar is missing

I booted up my MacBook Air (running Mac OS X Lion) and the desktop doesn't have a menubar. I used option+right-click to relaunch Finder and there isn't an option to relaunch it. When I launch an ...
1
vote
3answers
13k views

iMessage message freeze

I have an iPod Touch 4G and my software is updated to iOS 6.1. I was messaging someone then suddenly it gave me an error saying the message was not sent and I had to re-try sending the message. ...
5
votes
4answers
2k views

Automatically quit Terminal when typing exit

Scenario I use terminal to SSH a lot, however would like the Terminal App to quit when the last Tab closes using exit. I already have the terminal window itself set to close on successful exit, ...
3
votes
3answers
4k views

Where did these missing OS X application icons go?

On my Mac mini, app icons have gone missing for some apps (Terminal, Chrome, Spotify, Skype) from the Dock and elsewhere. See a screenshot of the Dock. When I hover over the empty spots, I can see ...
1
vote
3answers
298 views

Is there a way to stop the optimization process behind “Optimizing Your Mac”?

Using OS X 10.9.5 I got this message after logging out and back in with different UID. Screen is frozen except I can move the mouse courser around just cannot select anything. Display sleep mode does ...