Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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0
votes
0answers
12 views

My iPad is incapable of downloading new apps, only old ones? [on hold]

My iPad 2 has been downloading apps with ease until one day I tried a new one, make note it only downloads already purchased apps now, so I tried several times over and over and all I would get is a ...
0
votes
1answer
20 views

Not getting to boot! [on hold]

Last week I upgraded my MacBook Pro 13" mid 2012 RAM to 8 GB and I had random restarts. So I did a safe boot and everything was fine, two days later the same thing happened again and the again it was ...
0
votes
1answer
32 views

My iMac makes no sound at all

My iMac abruptly stopped making any sounds while I was using Garageband. I think I had a microphone and headphones plugged in at the time. I have tried everything that is written online: Safe mode, ...
1
vote
5answers
5k views

Power adapter connection issues

Lately, my Magsafe power adapter has not been connecting properly: The wires are not worn out as I take good care of them The issue happens when I try to connect my power adapter to my computer The ...
0
votes
0answers
60 views

The wifi on my iPhone 4S suddenly couldn't detect any networks. How can I troubleshoot this?

I just realized that my wifi doesn't work anymore. I couldn't remember upgrading, installing, or updating anything in the last few days, and I don't think I dropped the phone or anything like that. ...
1
vote
0answers
11 views

MBPr early-2013 display turns off by itself

I've been recently experiencing random issues where the display turns off by itself while the MBPr is connected to the TV via HDMI. The computer is not responding even if I press the power button for ...
0
votes
0answers
42 views

Magic Trackpad won't recognize tap on Yosemite 10.10.3, even with option enabled

I came in to a new iMac in my office this morning, with the newest version of Yosemite (10.10.3), and now my Magic Trackpad doesn't work. I already went into the Magic Trackpad options and made sure ...
2
votes
1answer
73 views

iMovie 11 - Fix iMovie projects that don't open after iMovie crash

I was asked today to fix a friend's problem with iMovie. The initial report was that iMovie won't open and play the projects. The iMovie owner also said that there was an iMovie crash while working on ...
1
vote
5answers
11k views

What do I do when I get “Cannot Connect to iTunes store” when downloading an app?

I'm using an iPad 2, iOS 5 and trying to download apps/updates. Occasionally I get the "Cannot connect to iTunes Store" message and my downloads cancel. The iTunes store loads, all my Apple ID ...
-1
votes
1answer
19 views

ios8 cannot send email

After iOS upgrades and updates, I was still able to receive emails fine but could not send them. How can I fix this?
0
votes
2answers
34 views

Black lines on my Macbook pro screen

I keep on having glitches with my Mac, and then after it freezes with 3 beeps.I have to press the power button for about 8 seconds before it stops. Sometime it turns on back, sometimes it doesnt. What ...
1
vote
1answer
73 views

Screen Blacks Out After Fans Run at Maximum

I inherited an iMac and it has an issue. It boots up fine but within the first five minutes the fans start to slowly ramp up to full speed. After about five to ten minutes of the fans running at full ...
6
votes
3answers
48k views

Can't boot Mac, only shows a Folder with a Question Mark?

How do I start up a Mac when all it shows is a Folder with a Question Mark, even with a DVD in the drive? Image courtesy of Loïc Wolff
0
votes
1answer
63 views

My MacBook Air won't connect to wifi

I bought a new MacBook Air and was able to connect to the internet at first but now it won't connect. I have other devices as well as other computers on wifi but my Mac won't connect. When I try and ...
3
votes
6answers
39k views

How can I troubleshoot no audio via Thunderbolt HDMI connecting to HDTV?

I have a 13" late '11 MBP OS X Lion 10.7.5 I am trying to hook up to my LG HDTV with a Thunderbolt HDMI cable. Getting the display onto the TV is a snap. The audio, however, is not working. The ...
0
votes
1answer
79 views

Mac Mini with lots of I/O errors and related issues, trouble identifying culprit

Setup: Mac Mini 2011 with two drives: SSD with OS X Yosemite and admin account home folder HDD with my user home folder Symptoms: It began as many months of seemingly random slowdowns/beach ...
0
votes
1answer
2k views

mtrecorder and spirecorder, what are they?

I've run a EtreCheck on my OS X 10.10.3 just now and I got some error messages. Problem System Launch Daemons: [failed] com.apple.mtrecorder.plist Launch Daemons: [failed] ...
1
vote
1answer
37 views

I can send but cannot receive an sms on my iPhone 5s? This came out of the blue!

I can send but cannot receive an sms on my iPhone 5s-this just came about out of the blue!
0
votes
0answers
21 views

how to troubleshoot sluggish FaceTime

I am looking for ways to diagnose and troubleshoot why FaceTime would be sluggish on my mac. It starts up remarkably slowly (think minutes, not seconds — though I am the last MBP without an SSD), ...
2
votes
2answers
3k views

The system preference panes will not load

When I open System Preferences and click on an item it says 'Loading Users & Groups' at the top of the window, but will not load the pane. I've tried deleting the property list file: ...
1
vote
0answers
84 views

Mac Mini and Wide (21:9) Monitor / Display Port Issue

When I boot up my Mac Mini after moving it from my office at work where it worked with my wide (21:9) monitor to my house, when I boot it the display does not show up on the monitor anymore. Waits ...
5
votes
4answers
22k views

What can be done to fix a 2011 iMac that will not boot past the white screen?

I have now tried opening the iMac and removing the cables to the SSD, it still gets stuck on the white screen. I tried again, removing the cables to the HDD as well and the same thing occurs. No idea ...
6
votes
6answers
6k views

So my Yosemite install is slow - what to do?

I installed Yosemite today on a 2010 MBP, 8GB RAM, 2.4Ghz Intel Core 2 Duo. Its awful, its so slow, everything seems to hang, even simple things like Finder. Chrome is going as a snails pace and Mail ...
1
vote
1answer
1k views

Discoveryd & LaunchServicesd Huge Memory Consumption

I have been troubleshooting why my Mac Mini is running slow and stumbled upon this: The memory usage is in the GB! On my MacBook the two processes take under 10 MB together. Why are these procs ...
0
votes
1answer
48 views

My RAM was bad (“three beeps” bad) until shuffled

I've got an early 2011 13" i7 MBP, OS X 10.10.3 (the public beta version before the one released last night) with 10 GB of RAM – one of the original 2 GB modules in the bottom slot and an 8 GB module ...
4
votes
3answers
5k views

Can't relaunch Finder and the menubar is missing

I booted up my MacBook Air (running Mac OS X Lion) and the desktop doesn't have a menubar. I used option+right-click to relaunch Finder and there isn't an option to relaunch it. When I launch an ...
1
vote
3answers
13k views

iMessage message freeze

I have an iPod Touch 4G and my software is updated to iOS 6.1. I was messaging someone then suddenly it gave me an error saying the message was not sent and I had to re-try sending the message. ...
5
votes
4answers
2k views

Automatically quit Terminal when typing exit

Scenario I use terminal to SSH a lot, however would like the Terminal App to quit when the last Tab closes using exit. I already have the terminal window itself set to close on successful exit, ...
3
votes
3answers
4k views

Where did these missing OS X application icons go?

On my Mac mini, app icons have gone missing for some apps (Terminal, Chrome, Spotify, Skype) from the Dock and elsewhere. See a screenshot of the Dock. When I hover over the empty spots, I can see ...
1
vote
3answers
232 views

Is there a way to stop the optimization process behind “Optimizing Your Mac”?

Using OS X 10.9.5 I got this message after logging out and back in with different UID. Screen is frozen except I can move the mouse courser around just cannot select anything. Display sleep mode does ...
0
votes
2answers
88 views

Accessing Apple Hardware Tool on MacBook Air 2010 running Yosemite

I charged my MacBook Air (Late 2010) up to 100% charge overnight however my battery died within 1 hour. Because of this I want to use the Apple Hardware Tool (AHT) to diagnose the issue. My Mac is 4 ...
0
votes
0answers
51 views

shotdetect fatal libpng error gd-png error: setjmp returns error condition

I downloaded shotdetect and followed this guide to install it on OSX Yosemite 10.10.1 . When I try to run shotdetect, it appears to run through the entire video file, but then fails towards the end. ...
6
votes
0answers
515 views

Set launchd log level

How can I set the log level of launchd in MacOS Yosemite? I've tried launchctl log level debug but it doesn't work.
5
votes
7answers
16k views

Master volume control is grayed out

on my Mac 10.6 (MacBook Pro Late 2009) master volume control for both Line-In built and for external USB Microphone is disabled (grayed out) Nobody really wanted to help what is the reason and how ...
20
votes
7answers
13k views

How can I stop my whole screen from flashing white on errors?

Whenever I access Terminal and press Command ⌘ + Delete ⌫ my screen flashes white. It also happens when Chrome's Command ⌘ + F returns no results. Have I somehow messed up my settings? I already ...
6
votes
3answers
1k views

Is there a way to detect what program is stealing focus on my Mac?

I've got a problem with some app on my Mac stealing the keyboard focus (the current window's title bar becomes inactive). However, it is not actually putting up any windows or menu bar of its own, and ...
0
votes
0answers
83 views

iPhone calendar doesn't show new entries

My iPhone 5S with iOS 7 has stopped showing new entries. This just happened, so I don't think it has anything to do with iOS 7. It's not the "show/hide" issue that solved the other person's problem. ...
6
votes
2answers
2k views

Glitches in OS X - memory or ssd?

My laptop is Macbook pro 15', Early 2011, with an SSD drive - OCZ Agility 3 240GB. I changed my memory too to 16GB (Corsair from Amazon). I experience glitches: Also Skype refuses to launch. I ...
0
votes
0answers
426 views

OSX (Yosemite) Mail Empty After Manual Reset

I tried the manual Mail reset instructions from here: How do I reset Apple's Mail, in Lion, to default settings? Afterward mail opens and asks for an account... I setup my Exchange account and it ...
0
votes
2answers
245 views

How can I repair partition map after attempting to dual boot screwed it up?

I tried installing Kali Linux in a separate partition on my MacBook, but after installation was completed, I was unable to boot back into Mac OS (displays a prohibited sign). I think everything went ...
1
vote
2answers
23k views

iPhone won't play sound in *some* apps

My friend is having a problem with an iPhone 4 (not yet updated to iOS 5). Most apps and the ring tone will make noise via headphones but not via speaker. iTunes and at least one other app will play ...
2
votes
2answers
398 views

Two Finder processes are open. Neither works. What gives?

I can't get Finder to do a darn thing. Specifically, it won't open new windows, show files on the desktop, or be the app in focus when I click its dock icon or the desktop. Weird! Fine, I'll ...
2
votes
1answer
229 views

How to access data in iPhone backup file directly

I have just gotten rid of my iPhone 5 but did a full backup of picture and such beforehand. I do not plan on getting another iPhone. Is there a way i can get my content back? I have the backup file ...
0
votes
1answer
143 views

Strange networking issue: good software/hardware troubleshooting tools?

I'm posting this question with the hope of getting some guidance from others because at this point I'm completely stumped. I'm trying to troubleshoot a mid 2011 iMac (11,2) running Mavericks that ...
0
votes
2answers
983 views

How to diagnose connection timeouts when connecting to a WiFi hotspot

I am having difficulty troubleshooting this error message: I don't get any indication any details about the failed connection attempt. How can I diagnose such timeouts and resolve the connection ...
13
votes
3answers
3k views

Why is the Network Link Conditioner preference pane crashing as soon as I turn it on?

I am trying to use the Network Link Conditioner preference pane included with the Hardware IO tools in the developer tools to throttle Internet speeds. I can open and load the preference pane, but as ...
15
votes
8answers
11k views

Mavericks Finder spins when opening folders

Since upgrading to Mavericks, Finder sometimes hangs when I select a folder and am waiting for its contents to populate the window. This happens primarily in Open dialog boxes: It'll spin for about ...
0
votes
1answer
110 views

Why is “my passport air” suddenly not coming up as recognized by my macbook air? The light is on and it is vibrating as it usually does

I had another external drive transferred to this one with all my data on it and now I can't access it. What can I do to access the drive and data?
1
vote
0answers
574 views

Thunderbolt display not charging MBP battery

I have a mid-2012 Retina MacBook Pro and two Thunderbolt displays purchased in mid-2014. The MBP sits plugged into one of the Thunderbolt displays almost all the time, unless I'm using it away from my ...
0
votes
2answers
338 views

One month old Macbook Air does not power on

I have an almost new Macbook Air. I started to use Time Machine for the first time with a brand new "My Passport" hard drive. I had to unplug it during the process and it was left unplugged for quite ...