Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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1
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3answers
2k views

Thunderbolt display not charging MBP battery

I have a mid-2012 Retina MacBook Pro and two Thunderbolt displays purchased in mid-2014. The MBP sits plugged into one of the Thunderbolt displays almost all the time, unless I'm using it away from my ...
1
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1answer
6k views

Troubleshooting the USB ports and peripherals on a Thunderbolt display

I use two Thunderbolt displays with my mid-2012 retina MacBook Pro. I keep my iPhone 5 in a dock hooked up to the left Thunderbolt display via USB. On Friday, I noticed that when I went to commute ...
1
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2answers
667 views

How to further determine what rogue Firefox (upload) processes are doing

Config and issue I have a late 2011 MBP, running Mac OS X 10.7.5, 2.3 GHz Intel Core i5, with 16GB 1600 MHz DDR3. I have just updated my firefox 20 to 25, this issue also occurred with v 20. When I ...
1
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1answer
6k views

Connection very slow on Mavericks

I have a Macbook Pro middle 2010. I had Mountain Lion till yesterday when I decided that today I would have "upgraded" to Mavericks. With Mountain Lion everything worked fine until 5am tonight when ...
1
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1answer
584 views

iMessage freeze and crash

I am having this problem where I open up iMessage on my iPod Touch 4th Gen iOS 6.0.1 and it freezes after 3 seconds. There is a specific message that is causing this. This app opens up at this ...
1
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3answers
14k views

iMessage message freeze

I have an iPod Touch 4G and my software is updated to iOS 6.1. I was messaging someone then suddenly it gave me an error saying the message was not sent and I had to re-try sending the message. ...
1
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2answers
1k views

Mac Pro 2008 will not boot and no video out

I have a friend with a mac pro 2008 model - which is failing to boot. Windows 7 was the predominantly used OS on it, and she hardly ever booted into OSX Snow Leopard. She did change the graphics ...
1
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1answer
1k views

Why does iTunes always lose my iPod's sync settings?

I have my iPod set up to only sync certain playlists, so that I don't fill up the whole thing. However, iTunes keeps on losing my sync settings for my iPod across syncs. It doesn't remember any of the ...
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5answers
13k views

What do I do when I get “Cannot Connect to iTunes store” when downloading an app?

I'm using an iPad 2, iOS 5 and trying to download apps/updates. Occasionally I get the "Cannot connect to iTunes Store" message and my downloads cancel. The iTunes store loads, all my Apple ID ...
1
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1answer
965 views

Mac mini built in speakers do not play all of sound

I've a rather odd issue I've noticed while playing this song on Youtube: When using the built-in speakers I only hear the background singing (a bit hard to describe: sometimes I hear almost nothing, ...
1
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2answers
276 views

Screen doesn't turn back on

I have a brand-new Macbook Pro, my first mac since 1987, and unfortunately I'm experiencing a severe issue with it. If I leave it by itself for a while, or close the lid and then re-open it, the ...
1
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1answer
326 views

Network problem isolated to this macbook air, where to look next?

Periodically, once or twice a day, I'll start to experience network issues (latency and dropped packets) on this one machine while I'm browsing: Other machines on the same Linksys WRT54G wireless ...
1
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2answers
1k views

Mac Mini not booting issue

I'm looking for some troubleshooting ideas on my mac mini failing to boot. The machine had been working fine until 3 days ago. I purchased the mini second hand from a friend ~ 4 months ago. The ...
1
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1answer
23 views

Troubleshooting: Apple booting to Prohibitory Sign

So my macbook pro (2012 Intel i5 6gb ram), has been starting up to the prohibitory sign. This sign will kinda sway back and forth between the apple symbol and the prohibitory sign. Every once in a ...
1
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0answers
84 views

External monitor cuts out on MacBook with Multiport Adapter

I have a newer MacBook with only a USB-C port. I use an Apple USB-C Digital AV Multiport Adapter, and the HDMI output has worked in the past. When hooked to my new ASUS monitor with an HDMI cable, ...
1
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1answer
1k views

Bluetooth audio delay / lag, reason completely unclear to me

I have a bit of an odd situation, and wanted to ask for ideas. Recently started connecting a JBL Charge 2+ to my MBA 11 inch, mid-2013, via Bluetooth. I noticed that there's clear delay between ...
1
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0answers
40 views

Is my macbook pro display busted?

I have a mbp mid 2012 running on yosemite. Since this morning, my display is behaving weirdly. It seems to have bluish-greenish tint and I've tried deleting color profile, recalibrating it, rebooting ...
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0answers
137 views

Sudden strange keyboard behaviour Mac OS X

Suddenly my keyboard is behaving weirdly. Here's some examples of what happening: Left command not working at all Left option + L moves the cursor down one line Left control + L moves cursor down ...
1
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0answers
84 views

AirPort network disappears when nobody is connected

I use AirPort Express to create a WiFi network. Provider gives me static IP and uses binding to MAC-address (AirPort Express has two MACs -- for 2.4 GHz and 5 GHz, I guess, -- and I gave provider one ...
1
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0answers
36 views

How can I troubleshoot Mac OS X 10.8 hard lockups?

I have a Mac OS X 10.8.5 virtual machine running on a 6-core Mac Pro Mid 2012 (MacPro5,1) with Server.app installed. Kernel information: Darwin forceten.farcry.sitepalette.com 12.5.0 Darwin Kernel ...
1
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0answers
18 views

MBPr early-2013 display turns off by itself

I've been recently experiencing random issues where the display turns off by itself while the MBPr is connected to the TV via HDMI. The computer is not responding even if I press the power button for ...
1
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0answers
222 views

Mac Mini and Wide (21:9) Monitor / Display Port Issue

When I boot up my Mac Mini after moving it from my office at work where it worked with my wide (21:9) monitor to my house, when I boot it the display does not show up on the monitor anymore. Waits ...
1
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2answers
435 views

Screen Blacks Out After Fans Run at Maximum

I inherited an iMac and it has an issue. It boots up fine but within the first five minutes the fans start to slowly ramp up to full speed. After about five to ten minutes of the fans running at full ...
1
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3answers
526 views

Is there a way to stop the optimization process behind “Optimizing Your Mac”?

Using OS X 10.9.5 I got this message after logging out and back in with different UID. Screen is frozen except I can move the mouse courser around just cannot select anything. Display sleep mode does ...
1
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0answers
238 views

3rd Monitor stopped working under Windows 7 Bootcamp

I used to be able to use all three (3) monitors for almost a whole year on my Mac Pro Mid 2012 tower model (that's before the Cylinder model came out). Here's the configuration that was working ...
1
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0answers
457 views

Audio randomly pausing on iPhone 4S

I have a recently developed a strange problem with my iPhone 4S. If I start playing audio (the two apps I've noticed this problem with are RSSRadio7 and Spotify, although I assume it affects other ...
1
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0answers
439 views

This content requires HDCP for playback - Airplay on iPhone 5S not working

After getting the iPhone 5S, I have been having problems with the AppleTV connection. Sometimes it just drops as soon as I start Airplay mode from the iPhone, and most of the other times some error ...
1
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2answers
514 views

Something is messing with my disk permissions, which breaks a lot of file-related stuff. Can I find out what is causing this?

This has been happening for months, and I have no idea what's causing it. Something on my Mac keeps mucking with disk permissions, and it seems like a trivial set of stuff Java-related library ...
1
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0answers
53 views

Upgrading to 10.7.5 broke copy/paste system wide

I upgraded to 10.7.5 through software update, and it appears doing so broke the paste command. I can cut (and perhaps copy) text out of fields, but when I try to paste, the Edit menu lights up, but ...
1
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0answers
94 views

What's causing this purple banding on video shot with my iPhone 5?

I shot my first two video with an iPhone 5 last weekend, and both suffered from the same flash of purple banding you can see in this clip: http://www.youtube.com/watch?v=RGLWJKDj1fE I've tried ...
1
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0answers
244 views

Are there steps for troubleshooting Time Machine on Snow Leopard that I have missed?

I have had ongoing problems with TM since installing a new HDD in late May. The problems have been varied, and for a while all backups were taking about 2 hours. Now things have "stabilized" and ...
1
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0answers
74 views

Troubleshooting for flash or iLife related beachballs or system hangs?

My wife and I share her iMac, using two separate user accounts. My account is used almost exclusively for browsing the web. My wife's account hosts a large iTunes library, our iPhoto libraries (...
1
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2answers
1k views

MacBook Pro Kernel Panic on Boot - even without a hard drive installed

My (Discrete, not Unibody) MBP (2007-ish) just started to kernel panic on boot. Pulled the HDD, which boots via USB on my Mini - hopefully ruling out a HDD or data/OS issue. I've disconnected the ...
0
votes
2answers
24k views

Can't access Mail or Mail setttings on iphone 4 + iOS 6.1.2

Since the upgrade to iOS 6, I've been unable to access my mail on wi-fi, cellular or disconnected. The symptoms are: The mail button icon shows '1' When clicking on te mail app icon, it attempts ...
0
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5answers
16k views

Troubleshooting a MacBook Pro that is not charging from power

My MacBook Pro isn't charging, the light on the charger isn't lit, and the battery image indicates it is not charging . The computer is approximately a year old. I've tried multiple outlets, so I ...
0
votes
1answer
200 views

Kali Linux Dual Boot - Wifi not working

I am struggling to find a detailed guide on how to troubleshoot wifi once Kali Linux 2.0 has been installed. I dual booted on my MacBook Air (El Capitan) Kali Linux 2.0, and as I have been warned, ...
0
votes
2answers
31 views

Trying to revive an old hard drive

I had a few old backup drives from my Windows computer that I wanted to go through. They are 5-6 years old. And they are internal drives so I got a USB adapter kit from the brand Deltaco. So far I ...
0
votes
1answer
674 views

Need to restore from encrypted iPhone backup, but can’t due to missing password

I did not set a password for the restore encrypted thing. I have tried 1234 and anything else I could come up with. I have to get back in. I accidentally deleted text messages that I need for personal ...
0
votes
3answers
3k views

iPhone 3GS never goes into standby

I have noticed a problem with my iPhone 3GS recently. It never goes into standby mode unless I turn on flight mode. When I have phone mode on it will keep on running something in the background. I ...
0
votes
1answer
35 views

iMac making strange electrical clicking noises

I have a late 2014 5k iMac with 256GB SSD drive. Last night my iMac started making noises similar to that of a disk drive when it's reading and writing. After poking around I found that the noise ...
0
votes
1answer
79 views

Health app double counts steps

I am using an iPhone 6 with iOS 9.3.2. It happens that Health app doubles step count (and therefore also doubles distance). I know this beacause the amount is too high (about double, I should be ...
0
votes
1answer
210 views

My iMac makes no sound at all

My iMac abruptly stopped making any sounds while I was using Garageband. I think I had a microphone and headphones plugged in at the time. I have tried everything that is written online: Safe mode, ...
0
votes
1answer
553 views

My MacBook Air won't connect to wifi

I bought a new MacBook Air and was able to connect to the internet at first but now it won't connect. I have other devices as well as other computers on wifi but my Mac won't connect. When I try and ...
0
votes
1answer
244 views

My RAM was bad (“three beeps” bad) until shuffled

I've got an early 2011 13" i7 MBP, OS X 10.10.3 (the public beta version before the one released last night) with 10 GB of RAM – one of the original 2 GB modules in the bottom slot and an 8 GB module ...
0
votes
1answer
214 views

Troubleshooting the spinning wait cursor or spinning disc pointer

I have a mid 2009 MBP with Mavericks and am increasingly seeing the spinning wait cursor or spinning disc pointer - how do I try to troubleshoot what might be happening? Indeed, in what situations ...
0
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1answer
498 views

Interpreting constant kernal panic

I have very frequent kernel panic calls. Here is a report on one of them. I have no idea what is causing it. Fri Jun 27 11:21:45 2014 panic(cpu 1 caller 0xffffff7fad305f7c): "GPU Panic: [<...
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votes
2answers
12k views

Connected but won't work at home?

I'm on my school laptop (MacBook Air) and it used to connect to my home Internet connection but suddenly it just..stopped. It says that I am connected. And I have full bars, my iPad and everyone ...
0
votes
2answers
28k views

iPad screen is black and won't turn on after charging and resetting

Yesterday I dropped my iPad 3 but luckily the screen did not crack. However the screen is now black and will not turn on. I can still here sounds from the iPad. How can I fix this? What I tried: ...
0
votes
2answers
402 views

One month old Macbook Air does not power on

I have an almost new Macbook Air. I started to use Time Machine for the first time with a brand new "My Passport" hard drive. I had to unplug it during the process and it was left unplugged for quite ...
0
votes
1answer
1k views

How can I troubleshoot an iTunes install problem?

I'm having a hard time trying to install iTunes on my Windows 7. After reading some sites like this, this or this, I can`t go further then trying to install, and failing after few seconds, without ...