Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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1
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0answers
369 views

Thunderbolt display not charging MBP battery

I have a mid-2012 Retina MacBook Pro and two Thunderbolt displays purchased in mid-2014. The MBP sits plugged into one of the Thunderbolt displays almost all the time, unless I'm using it away from my ...
1
vote
0answers
162 views

3rd Monitor stopped working under Windows 7 Bootcamp

I used to be able to use all three (3) monitors for almost a whole year on my Mac Pro Mid 2012 tower model (that's before the Cylinder model came out). Here's the configuration that was working ...
1
vote
0answers
322 views

Audio randomly pausing on iPhone 4S

I have a recently developed a strange problem with my iPhone 4S. If I start playing audio (the two apps I've noticed this problem with are RSSRadio7 and Spotify, although I assume it affects other ...
1
vote
0answers
366 views

This content requires HDCP for playback - Airplay on iPhone 5S not working

After getting the iPhone 5S, I have been having problems with the AppleTV connection. Sometimes it just drops as soon as I start Airplay mode from the iPhone, and most of the other times some error ...
1
vote
1answer
216 views

How to access data in iPhone backup file directly

I have just gotten rid of my iPhone 5 but did a full backup of picture and such beforehand. I do not plan on getting another iPhone. Is there a way i can get my content back? I have the backup file ...
1
vote
2answers
449 views

Something is messing with my disk permissions, which breaks a lot of file-related stuff. Can I find out what is causing this?

This has been happening for months, and I have no idea what's causing it. Something on my Mac keeps mucking with disk permissions, and it seems like a trivial set of stuff Java-related library ...
1
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0answers
49 views

Upgrading to 10.7.5 broke copy/paste system wide

I upgraded to 10.7.5 through software update, and it appears doing so broke the paste command. I can cut (and perhaps copy) text out of fields, but when I try to paste, the Edit menu lights up, but ...
1
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0answers
82 views

What's causing this purple banding on video shot with my iPhone 5?

I shot my first two video with an iPhone 5 last weekend, and both suffered from the same flash of purple banding you can see in this clip: http://www.youtube.com/watch?v=RGLWJKDj1fE I've tried ...
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vote
0answers
235 views

Are there steps for troubleshooting Time Machine on Snow Leopard that I have missed?

I have had ongoing problems with TM since installing a new HDD in late May. The problems have been varied, and for a while all backups were taking about 2 hours. Now things have "stabilized" and ...
1
vote
0answers
71 views

Troubleshooting for flash or iLife related beachballs or system hangs?

My wife and I share her iMac, using two separate user accounts. My account is used almost exclusively for browsing the web. My wife's account hosts a large iTunes library, our iPhoto libraries ...
1
vote
5answers
10k views

What do I do when I get “Cannot Connect to iTunes store” when downloading an app?

I'm using an iPad 2, iOS 5 and trying to download apps/updates. Occasionally I get the "Cannot connect to iTunes Store" message and my downloads cancel. The iTunes store loads, all my Apple ID ...
1
vote
2answers
1k views

MacBook Pro Kernel Panic on Boot - even without a hard drive installed

My (Discrete, not Unibody) MBP (2007-ish) just started to kernel panic on boot. Pulled the HDD, which boots via USB on my Mini - hopefully ruling out a HDD or data/OS issue. I've disconnected the ...
0
votes
2answers
13k views

Can't access Mail or Mail setttings on iphone 4 + iOS 6.1.2

Since the upgrade to iOS 6, I've been unable to access my mail on wi-fi, cellular or disconnected. The symptoms are: The mail button icon shows '1' When clicking on te mail app icon, it attempts ...
0
votes
5answers
14k views

Troubleshooting a MacBook Pro that is not charging from power

My MacBook Pro isn't charging, the light on the charger isn't lit, and the battery image indicates it is not charging . The computer is approximately a year old. I've tried multiple outlets, so I ...
0
votes
1answer
563 views

Need to restore from encrypted iPhone backup, but can’t due to missing password

I did not set a password for the restore encrypted thing. I have tried 1234 and anything else I could come up with. I have to get back in. I accidentally deleted text messages that I need for personal ...
0
votes
3answers
3k views

iPhone 3GS never goes into standby

I have noticed a problem with my iPhone 3GS recently. It never goes into standby mode unless I turn on flight mode. When I have phone mode on it will keep on running something in the background. I ...
0
votes
1answer
31 views

My RAM was bad (“three beeps” bad) until shuffled

I've got an early 2011 13" i7 MBP, OS X 10.10.3 (the public beta version before the one released last night) with 10 GB of RAM – one of the original 2 GB modules in the bottom slot and an 8 GB module ...
0
votes
1answer
128 views

Troubleshooting the spinning wait cursor or spinning disc pointer

I have a mid 2009 MBP with Mavericks and am increasingly seeing the spinning wait cursor or spinning disc pointer - how do I try to troubleshoot what might be happening? Indeed, in what situations ...
0
votes
1answer
371 views

Interpreting constant kernal panic

I have very frequent kernel panic calls. Here is a report on one of them. I have no idea what is causing it. Fri Jun 27 11:21:45 2014 panic(cpu 1 caller 0xffffff7fad305f7c): "GPU Panic: ...
0
votes
2answers
6k views

Connected but won't work at home?

I'm on my school laptop (MacBook Air) and it used to connect to my home Internet connection but suddenly it just..stopped. It says that I am connected. And I have full bars, my iPad and everyone ...
0
votes
2answers
21k views

iPad screen is black and won't turn on after charging and resetting

Yesterday I dropped my iPad 3 but luckily the screen did not crack. However the screen is now black and will not turn on. I can still here sounds from the iPad. How can I fix this? What I tried: ...
0
votes
2answers
321 views

One month old Macbook Air does not power on

I have an almost new Macbook Air. I started to use Time Machine for the first time with a brand new "My Passport" hard drive. I had to unplug it during the process and it was left unplugged for quite ...
0
votes
1answer
437 views

How can I troubleshoot an iTunes install problem?

I'm having a hard time trying to install iTunes on my Windows 7. After reading some sites like this, this or this, I can`t go further then trying to install, and failing after few seconds, without ...
0
votes
1answer
1k views

Internal mic not working on 2008 iMac running 10.7.5

I just got my iMac back from Apple---they had to replace the video card for me---and the internal mic is not working. In System Preferences -> Sound, I can select "Internal Microphone" or "Line In" ...
0
votes
1answer
299 views

Can software cause the home button to stop working on iOS?

I have a new (2 months) iPhone 5 and it just froze in the "settings" app. Everything on the phone is controlled with the round button at the bottom, when I press it nothing happens anymore. Can this ...
0
votes
1answer
405 views

Cannot connect to iTunes Store in Mac OS X Lion without any error messages

I can no longer connect to the iTunes Store on my Mac. My iTunes is from 10.6.3 (now updated to 10.7.4). When I try to connect to the iTunes Store, the following error is occurring and indicating no ...
0
votes
1answer
3k views

Some photos are not syncing to iPhone 4

When syncing photos through iTunes to my iPhone 4, I am finding that certain photos are not syncing. In one event there are 600+ photos yet only 200 are syncing across. Does anybody know why?
0
votes
1answer
2k views

iPhone App Store Stuck

My App Store on iPhone (iPhone 4S with iOS 5.1) is stuck, I already contacted the support from apple. But maybe there is someone here with a similar experience. Whenever I open the App Store, it ...
0
votes
2answers
967 views

Addressing Console.app messages on badly installed and removed software

Ever since I upgraded to 10.7, my computer has been acting funny, I lost my PostgreSQL installation so tried to install it again using the postgres 9.1 dmg from the postgres website. The installation ...
0
votes
3answers
775 views

Deleted libsystem.B.dylib by mistake

I deleted libsystem.B.dylib by mistake. On boot it got struck with Apple logo and a loading symbol below it. I tried booting with Cmd-v but it got struck with AppleIntelCPUPowerManagement: ...
0
votes
0answers
4 views

how to troubleshoot sluggish FaceTime

I am looking for ways to diagnose and troubleshoot why FaceTime would be sluggish on my mac. It starts up remarkably slowly (think minutes, not seconds — though I am the last MBP without an SSD), ...
0
votes
2answers
66 views

Accessing Apple Hardware Tool on MacBook Air 2010 running Yosemite

I charged my MacBook Air (Late 2010) up to 100% charge overnight however my battery died within 1 hour. Because of this I want to use the Apple Hardware Tool (AHT) to diagnose the issue. My Mac is 4 ...
0
votes
0answers
19 views

shotdetect fatal libpng error gd-png error: setjmp returns error condition

I downloaded shotdetect and followed this guide to install it on OSX Yosemite 10.10.1 . When I try to run shotdetect, it appears to run through the entire video file, but then fails towards the end. ...
0
votes
0answers
77 views

iPhone calendar doesn't show new entries

My iPhone 5S with iOS 7 has stopped showing new entries. This just happened, so I don't think it has anything to do with iOS 7. It's not the "show/hide" issue that solved the other person's problem. ...
0
votes
0answers
265 views

OSX (Yosemite) Mail Empty After Manual Reset

I tried the manual Mail reset instructions from here: How do I reset Apple's Mail, in Lion, to default settings? Afterward mail opens and asks for an account... I setup my Exchange account and it ...
0
votes
2answers
135 views

How can I repair partition map after attempting to dual boot screwed it up?

I tried installing Kali Linux in a separate partition on my MacBook, but after installation was completed, I was unable to boot back into Mac OS (displays a prohibited sign). I think everything went ...
0
votes
1answer
111 views

Strange networking issue: good software/hardware troubleshooting tools?

I'm posting this question with the hope of getting some guidance from others because at this point I'm completely stumped. I'm trying to troubleshoot a mid 2011 iMac (11,2) running Mavericks that ...
0
votes
1answer
67 views

Why is “my passport air” suddenly not coming up as recognized by my macbook air? The light is on and it is vibrating as it usually does

I had another external drive transferred to this one with all my data on it and now I can't access it. What can I do to access the drive and data?
0
votes
0answers
81 views

Gray screen after starting macbook air

I have a MacBook Air 2013. I updated to Yosemite a week ago. Everything was normal until 2 days ago when it had problems starting up. It was starting but it took a few moments for the home screen to ...
0
votes
0answers
44 views

Another Yosemite Problem

I tried updating to Yosemite on my MacBook Pro and keep getting a message saying that it cannot be installed on my computer. I ran the disk verify in Utilities and it says my HD is corrupt. Is there ...
0
votes
0answers
186 views

Bootcamp USB Boot Help

Alright guys, I've installed WININSTALL and Bootcamp Support Software on a 16GB Flash Drive. I've got one last step left, it's the Install Windows 7 part when it partitions the drive. I partitioned ...
0
votes
0answers
75 views

ICloud troubleshooting help

My father has wrongly entered an email/id on the iCloud settings on his iPad but if he tries to delete/sign out it asks for a password and since the account does not exist he does not have a password. ...
0
votes
1answer
396 views

Macbook 10.9.5 Firefox freeze

After updating OS X on my Macbook 2011 to 10.9.5 I've started facing Firefox (32.0.3) freezing for a minute when macbook is resumed from suspend. Does anyone have thoughts, where to look for a cause ...
0
votes
0answers
21 views

Fix for finder preview jumping back to folder from image?

If i'm browsing pictures for instance, i hit the spacebar to get a semi-full screen preview, but then it will all of the sudden change to the parent folder, and that's the image that's displayed - a ...
0
votes
1answer
383 views

How to turn off a frozen iPhone with a broken lock button? [duplicate]

What can you do when your iPhone is in Airplane Mode, the WiFi is off, and the lock button is broken. I can't log in to the phone. How can I turn it off?
0
votes
0answers
15 views

IPod touch reboots when messaging app is used

My daughter has a 4gen iPod touch. Her favorite usage is messaging her friends. Recently she dropped it and it got the corner slightly bent and wet (unclear how wet). We put it in rice for a few days. ...
0
votes
1answer
55 views

Mail.app not showing the “synchronize” option for an IMAP account

I have 6 different IMAP accounts configured on Mail (all of them for gmail / google apps accounts). All of them, except one, have a "Synchronize" option in the menu that appears when right-clicking ...
0
votes
1answer
172 views

How can I troubleshoot an Epson Perfection 1260 scanner that won't play nice with Mavericks?

I'm trying to get an Epson Perfection 1260 scanner working with Mavericks. When I connect the scanner to my Mac it shows up fine in Printers & Scanners in System Preferences. It also shows up in ...
0
votes
0answers
35 views

Attempting to use fast user switching results in forced logout

I recently noticed a strange new troublesome behavior on my iMac (14,2 running 10.9.2): whenever I try to switch to another user account (via the fast user switching menu, i.e. while keeping the ...
0
votes
0answers
162 views

Compare Apache Settings on Different Machines?

Is there a way to easily compare the Apache settings for two machines? I have a MacBook Air and an iMac, both running 10.9.1. On both machines, I am trying to run a site via localhost. ...