Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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1
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2answers
956 views

MacBook Pro Kernel Panic on Boot - even without a hard drive installed

My (Discrete, not Unibody) MBP (2007-ish) just started to kernel panic on boot. Pulled the HDD, which boots via USB on my Mini - hopefully ruling out a HDD or data/OS issue. I've disconnected the ...
0
votes
1answer
259 views

One month old Macbook Air does not power on

I have an almost new Macbook Air. I started to use Time Machine for the first time with a brand new "My Passport" hard drive. I had to unplug it during the process and it was left unplugged for quite ...
0
votes
2answers
9k views

Can't access Mail or Mail setttings on iphone 4 + iOS 6.1.2

Since the upgrade to iOS 6, I've been unable to access my mail on wi-fi, cellular or disconnected. The symptoms are: The mail button icon shows '1' When clicking on te mail app icon, it attempts ...
0
votes
5answers
12k views

Troubleshooting a MacBook Pro that is not charging from power

My MacBook Pro isn't charging, the light on the charger isn't lit, and the battery image indicates it is not charging . The computer is approximately a year old. I've tried multiple outlets, so I ...
0
votes
1answer
457 views

Need to restore from encrypted iPhone backup, but can’t due to missing password

I did not set a password for the restore encrypted thing. I have tried 1234 and anything else I could come up with. I have to get back in. I accidentally deleted text messages that I need for personal ...
0
votes
3answers
3k views

iPhone 3GS never goes into standby

I have noticed a problem with my iPhone 3GS recently. It never goes into standby mode unless I turn on flight mode. When I have phone mode on it will keep on running something in the background. I ...
0
votes
1answer
9 views

Troubleshooting the spinning wait cursor or spinning disc pointer

I have a mid 2009 MBP with Mavericks and am increasingly seeing the spinning wait cursor or spinning disc pointer - how do I try to troubleshoot what might be happening? Indeed, in what situations ...
0
votes
1answer
150 views

Interpreting constant kernal panic

I have very frequent kernel panic calls. Here is a report on one of them. I have no idea what is causing it. Fri Jun 27 11:21:45 2014 panic(cpu 1 caller 0xffffff7fad305f7c): "GPU Panic: ...
0
votes
2answers
2k views

Connected but won't work at home?

I'm on my school laptop (MacBook Air) and it used to connect to my home Internet connection but suddenly it just..stopped. It says that I am connected. And I have full bars, my iPad and everyone ...
0
votes
2answers
13k views

iPad screen is black and won't turn on after charging and resetting

Yesterday I dropped my iPad 3 but luckily the screen did not crack. However the screen is now black and will not turn on. I can still here sounds from the iPad. How can I fix this? What I tried: ...
0
votes
1answer
170 views

How can I troubleshoot an iTunes install problem?

I'm having a hard time trying to install iTunes on my Windows 7. After reading some sites like this, this or this, I can`t go further then trying to install, and failing after few seconds, without ...
0
votes
1answer
618 views

Internal mic not working on 2008 iMac running 10.7.5

I just got my iMac back from Apple---they had to replace the video card for me---and the internal mic is not working. In System Preferences -> Sound, I can select "Internal Microphone" or "Line In" ...
0
votes
1answer
286 views

Can software cause the home button to stop working on iOS?

I have a new (2 months) iPhone 5 and it just froze in the "settings" app. Everything on the phone is controlled with the round button at the bottom, when I press it nothing happens anymore. Can this ...
0
votes
1answer
359 views

Cannot connect to iTunes Store in Mac OS X Lion without any error messages

I can no longer connect to the iTunes Store on my Mac. My iTunes is from 10.6.3 (now updated to 10.7.4). When I try to connect to the iTunes Store, the following error is occurring and indicating no ...
0
votes
1answer
3k views

Some photos are not syncing to iPhone 4

When syncing photos through iTunes to my iPhone 4, I am finding that certain photos are not syncing. In one event there are 600+ photos yet only 200 are syncing across. Does anybody know why?
0
votes
1answer
1k views

iPhone App Store Stuck

My App Store on iPhone (iPhone 4S with iOS 5.1) is stuck, I already contacted the support from apple. But maybe there is someone here with a similar experience. Whenever I open the App Store, it ...
0
votes
2answers
837 views

Addressing Console.app messages on badly installed and removed software

Ever since I upgraded to 10.7, my computer has been acting funny, I lost my PostgreSQL installation so tried to install it again using the postgres 9.1 dmg from the postgres website. The installation ...
0
votes
3answers
661 views

Deleted libsystem.B.dylib by mistake

I deleted libsystem.B.dylib by mistake. On boot it got struck with Apple logo and a loading symbol below it. I tried booting with Cmd-v but it got struck with AppleIntelCPUPowerManagement: ...
0
votes
0answers
5 views

Fix for finder preview jumping back to folder from image?

If i'm browsing pictures for instance, i hit the spacebar to get a semi-full screen preview, but then it will all of the sudden change to the parent folder, and that's the image that's displayed - a ...
0
votes
1answer
48 views

How to turn off a frozen iPhone with a broken lock button? [duplicate]

What can you do when your iPhone is in Airplane Mode, the WiFi is off, and the lock button is broken. I can't log in to the phone. How can I turn it off?
0
votes
0answers
6 views

IPod touch reboots when messaging app is used

My daughter has a 4gen iPod touch. Her favorite usage is messaging her friends. Recently she dropped it and it got the corner slightly bent and wet (unclear how wet). We put it in rice for a few days. ...
0
votes
1answer
34 views

Mail.app not showing the “synchronize” option for an IMAP account

I have 6 different IMAP accounts configured on Mail (all of them for gmail / google apps accounts). All of them, except one, have a "Synchronize" option in the menu that appears when right-clicking ...
0
votes
1answer
69 views

How can I troubleshoot an Epson Perfection 1260 scanner that won't play nice with Mavericks?

I'm trying to get an Epson Perfection 1260 scanner working with Mavericks. When I connect the scanner to my Mac it shows up fine in Printers & Scanners in System Preferences. It also shows up in ...
0
votes
0answers
24 views

Attempting to use fast user switching results in forced logout

I recently noticed a strange new troublesome behavior on my iMac (14,2 running 10.9.2): whenever I try to switch to another user account (via the fast user switching menu, i.e. while keeping the ...
0
votes
0answers
46 views

can't get my mac pro to start

I have a new mac pro, i tried downloading apps and updates but when I restarted it forcefully, it can't start properly anymore. When I press the power button it starts up, brings the start up tone ...
0
votes
0answers
114 views

Compare Apache Settings on Different Machines?

Is there a way to easily compare the Apache settings for two machines? I have a MacBook Air and an iMac, both running 10.9.1. On both machines, I am trying to run a site via localhost. ...
0
votes
0answers
77 views

iPod nano shows “do not disconnect” screen and does not sync?

My iPod nano is stuck in the "do not disconnect" screen and my computer isn't reading the iPod. I've disconnected it to reconnect again and the same problem happens.
0
votes
1answer
124 views

Troubleshoot internet connection over wifi in public on iphone 5C

When I am in public places my iPhone 5C will not connect to the internet. An exclamation point appears next to the wifi name.
0
votes
2answers
2k views

Macbook Pro won't boot into OSX (circle with line through it), but Windows works fine

When I try to boot into OSX, after 30 seconds or so the Apple symbol is replaced by a circle with a line through it. If I try single user mode, it stops at a certain point before booting entirely and ...
0
votes
0answers
159 views

if cellular data is not working, could it be a hardware issue?

I had my screen replaced on my iPhone 4. Since than I noticed the cellular data is not working on my iPhone. Could this be a hardware issue? I can call anyone without any issue, so I think that if ...
0
votes
1answer
616 views

How to diagnose connection timeouts when connecting to a WiFi hotspot

I am having difficulty troubleshooting this error message: I don't get any indication any details about the failed connection attempt. How can I diagnose such timeouts and resolve the connection ...
0
votes
0answers
693 views

How to troubleshoot slow-as-molasses Safari 6?

When I upgraded to Lion, Safari 6 came along, and I find it so slow that it's almost unusable. The problem is most pronounced when first fetching pages, especially in the first few minutes after it ...
0
votes
1answer
187 views

Could trying to disable WindowsServer.plist break my iMac it will no longer start?

Forgive the long story, but I have a mix of old knowledge and unfamiliarity with Mac so I don't know what might be relevant. The tldr version is my iMac won't boot. Trying to put op an upnp server: ...
0
votes
0answers
2k views

How to troubleshoot when a video won't sync to iPhone

I downloaded some videos that I wanted to put on my iPhone (Oredev talks, from http://vimeo.com/channels/oredev, so from the web and not iTunes). The videos are all seemingly in the right format, and ...
0
votes
1answer
153 views

Clicking on “print” does nothing

I've connected to a remote network printer and attempted to print something, but clicking on the "print" button does nothing, as if the button wasn't clicked. It doesn't close the window, doesn't ...
0
votes
0answers
537 views

macbook pro 2011 13" doesn't detect external display

I have a miniDP to VGA adapter, and its worked fine until this morning, I woke up and shook the mouse, but only the internal MacBook screen worked, not the external monitor. I tried to reset SMC and ...
-1
votes
1answer
218 views

Inconsistent mouse behavior in Lion

Two different mice?mouses? work for a while and then the light connection gets intermittent and eventually is lost. The pointer is then inactivated - but I can use the scroll wheel on the mouse and ...
-1
votes
2answers
1k views

Reinstall Safari

How can I reinstall Safari if one got corrupted?
-2
votes
1answer
211 views

How can I determine if I've set up my phone improperly or if someone is just sending me messages for someone else? [closed]

Hi Iv been having a problem with my iphone 4s. i have recieved 2 messages from my ex partners phone it did not come up as an imessage only a normal message. He did not send the messages we believe ...