Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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3
votes
2answers
4k views

How to find a cause of a Kernel Panic message, or BSoD?

How to understand why Beautiful Screen of Death1 appeared? When I tried to find what happened using "Console" I couldn't find anything useful in logs? There's no 'panic' or 'SIG*' in logs, so what ...
1
vote
5answers
9k views

What do I do when I get “Cannot Connect to iTunes store” when downloading an app?

I'm using an iPad 2, iOS 5 and trying to download apps/updates. Occasionally I get the "Cannot connect to iTunes Store" message and my downloads cancel. The iTunes store loads, all my Apple ID ...
3
votes
2answers
589 views

Help diagnose errors on MacBook that will not boot

I have a MacBook which won't boot beyond the grey screen / Apple logo. With some key combo (can't remember what I did!) I managed to get a black screen with text output - see image. Can anyone offer ...
4
votes
2answers
4k views

Can't relaunch Finder and the menubar is missing

I booted up my MacBook Air (running Mac OS X Lion) and the desktop doesn't have a menubar. I used option+right-click to relaunch Finder and there isn't an option to relaunch it. When I launch an ...
5
votes
5answers
3k views

Yellow tooltip stuck on screen

There is a yellow tooltip stuck and it floats above all other windows. I do not know from what program it came. How can I get rid of it without restarting my computer? EDIT:
0
votes
0answers
2k views

How to troubleshoot when a video won't sync to iPhone

I downloaded some videos that I wanted to put on my iPhone (Oredev talks, from http://vimeo.com/channels/oredev, so from the web and not iTunes). The videos are all seemingly in the right format, and ...
4
votes
3answers
914 views

loginwindow process out of control

I have an early 2010 27" iMac that is the family computer. It has 5 user accounts on it. (Not sure if this is relevant or not). Often times I'll come home and the login screen won't appear. Usually ...
1
vote
1answer
652 views

Mac mini built in speakers do not play all of sound

I've a rather odd issue I've noticed while playing this song on Youtube: When using the built-in speakers I only hear the background singing (a bit hard to describe: sometimes I hear almost nothing, ...
1
vote
1answer
131 views

Diagnosing system lockups

I am having a problem with my MacBookPro5,1 (more background below): the system will randomly lock up, with the following symptoms: Screen freezes up, no corruption System does not respond to ...
4
votes
3answers
6k views

Why is Java consuming 100% CPU on my machine?

I have an iMac (early 2010) running 10.7.2 but the problem has been seen on 10.6.x also. The symptom is simple, one of my 2 cores is sitting at 100% utilization with the Java process responsible for ...
2
votes
2answers
6k views

opendirectoryd taking up 1/4 of the cpu and driving fans crazy on MacBook Air

Since a couple of days my 2011 13" MBA (i5, 1,7Ghz) has a very strange issue which I don't know how to get rid of. Every now and then (sometimes more times a day) a process called opendirectoryd ...
6
votes
2answers
4k views

Why might a Macbook Pro go back into sleep shortly after waking up?

Whenever I wake up my mac by opening the lid, approximately 20 seconds later it will put itself to sleep again, even though I'm actively working on it. I'm guessing it's "deep sleep" (hibernation) ...
0
votes
1answer
531 views

Need to restore from encrypted iPhone backup, but can’t due to missing password

I did not set a password for the restore encrypted thing. I have tried 1234 and anything else I could come up with. I have to get back in. I accidentally deleted text messages that I need for personal ...
1
vote
3answers
16k views

iPhone won't play sound in *some* apps

My friend is having a problem with an iPhone 4 (not yet updated to iOS 5). Most apps and the ring tone will make noise via headphones but not via speaker. iTunes and at least one other app will play ...
0
votes
1answer
158 views

Clicking on “print” does nothing

I've connected to a remote network printer and attempted to print something, but clicking on the "print" button does nothing, as if the button wasn't clicked. It doesn't close the window, doesn't ...
1
vote
2answers
247 views

Screen doesn't turn back on

I have a brand-new Macbook Pro, my first mac since 1987, and unfortunately I'm experiencing a severe issue with it. If I leave it by itself for a while, or close the lid and then re-open it, the ...
1
vote
1answer
312 views

Network problem isolated to this macbook air, where to look next?

Periodically, once or twice a day, I'll start to experience network issues (latency and dropped packets) on this one machine while I'm browsing: Other machines on the same Linksys WRT54G wireless ...
3
votes
5answers
3k views

AirPort Extreme Drops Out Periodically (Every 2-3 Days) Requiring Unplug/Replug to Restart

I have an AirPort Extreme that drops connection every two to three days. When my client indicates no signal/SSID present, it searches and does show my AirPort Extreme SSID. However, selecting it ...
2
votes
3answers
911 views

Caps lock + letters A to l not working on mac USB keyboard

I am on the verge on snapping my brand new 27" iMacs keyboard. It's the latest USB model. I can't even login to my system because my password contains the letters I have said are not working. All was ...
3
votes
1answer
502 views

Mac Pro cd drive stuck open

I just got a brand new mac pro. I opened the cd drive with the eject button on the keyboard, and then went to close it the same way, the cd drive goes in, but the metal gate doesn't come back up. What ...
0
votes
2answers
900 views

Addressing Console.app messages on badly installed and removed software

Ever since I upgraded to 10.7, my computer has been acting funny, I lost my PostgreSQL installation so tried to install it again using the postgres 9.1 dmg from the postgres website. The installation ...
1
vote
3answers
199 views

MacBook Pro freezes 4 or 5 times a day with no info in the Console

My mid-2011 MBP (Core i7, Lion), seems to fart around 4 or 5 times a day. It usually happens randomly. There doesn't seem to be any issues in Console before the "boot" line. What happens is that ...
4
votes
2answers
3k views

Airport Express requires frequent rebooting

I use an Airport Express to create a wireless network at home. Frequently (~2 times a week), all the computers using the network (eMac, Intel iMac, MacBook Air) can see the network as an option in the ...
6
votes
7answers
10k views

Why is my Mac constantly trying to connect to another server?

After logging on, I see this dialog box pop up. Whenever I dismiss it, it reappears 30 seconds later. (Stealing focus at the same time! Grrrr!) "Slate" is my old iMac, which is sitting on the desk ...
12
votes
6answers
8k views

How can I stop my whole screen from flashing white on errors?

Whenever I access Terminal and press Command ⌘ + Delete ⌫ my screen flashes white. It also happens when Chrome's Command ⌘ + F returns no results. Have I somehow messed up my settings? I already ...
0
votes
3answers
714 views

Deleted libsystem.B.dylib by mistake

I deleted libsystem.B.dylib by mistake. On boot it got struck with Apple logo and a loading symbol below it. I tried booting with Cmd-v but it got struck with AppleIntelCPUPowerManagement: ...
1
vote
2answers
454 views

How can I bring back the “bounce” when scrolling in OS X?

I just system restored after a kernel panic, and I am no longer seeing this feature. It used to be that when you scrolled (say, down this page in Firefox), there was some physics in the scroll, ...
2
votes
2answers
545 views

How should I troubleshoot Wi-fi timeout issues?

I am having some Wi-fi issues at home and am looking for some advice on how to troubleshoot it. The setup. Comcast Modem connected to Airport Extreme Basestation which has a NAS drive and MacMini ...
1
vote
3answers
9k views

Troubleshooting MacBook Air boot issues

I have a late-2010 MacBook Air (11inch, 3,1), running Snow Leopard. I hadn't run software update in a month or two, so I plugged it into the wall and ran software update last night. Unfortunately, ...
3
votes
2answers
3k views

How can I fix permission issue when I cannot start Mac OS X?

I was creating a guest account and to prevent it from accessing the Macintosh HD as in other applications and stuff I assigned it as in "No Access" When I switched to the guest account everything ...
1
vote
2answers
1k views

Mac Mini not booting issue

I'm looking for some troubleshooting ideas on my mac mini failing to boot. The machine had been working fine until 3 days ago. I purchased the mini second hand from a friend ~ 4 months ago. The ...
2
votes
1answer
4k views

Why won't my iPad sync photos (“not enough memory”) when it's half empty?

When I try to sync my iPad, it aborts on the last step, indicating that it can't be synced, becuase "not enough memory is available": But I have LOTS of room: And it all fit before - I actually ...
1
vote
2answers
1k views

Hard drive unmounted and missing then back?

I have a 15" 2011 MBP with the OWC data doubler (a generic version). In my primary drive position (the spot where the factory HDD was) I have an OCZ-VERTEX 3. In the data doubler (the spot where the ...
3
votes
1answer
4k views

How can I get my MacBook Pro's sound back?

Sound isn't playing on startup or any other time. I'm not seeing the red glow from the headphone jack that I've seen mentioned in certain cases of this failure. Though I have noticed an awful lot ...
0
votes
0answers
544 views

macbook pro 2011 13" doesn't detect external display

I have a miniDP to VGA adapter, and its worked fine until this morning, I woke up and shook the mouse, but only the internal MacBook screen worked, not the external monitor. I tried to reset SMC and ...
1
vote
2answers
989 views

MacBook Pro Kernel Panic on Boot - even without a hard drive installed

My (Discrete, not Unibody) MBP (2007-ish) just started to kernel panic on boot. Pulled the HDD, which boots via USB on my Mini - hopefully ruling out a HDD or data/OS issue. I've disconnected the ...
5
votes
3answers
35k views

Can't boot Mac, only shows a Folder with a Question Mark?

How do I start up a Mac when all it shows is a Folder with a Question Mark, even with a DVD in the drive? Image courtesy of Loïc Wolff
2
votes
1answer
3k views

Why is my Apple TV returning errors when I watch movies rented from Apple?

Movies start, but a few times per movie, returns an error: "An error occurred while loading this content". It will allow me to start it again, but it's really frustrating. Internet connection ...
0
votes
3answers
3k views

iPhone 3GS never goes into standby

I have noticed a problem with my iPhone 3GS recently. It never goes into standby mode unless I turn on flight mode. When I have phone mode on it will keep on running something in the background. I ...
2
votes
1answer
3k views

iPhone 2G has “NO SERVICE” after restore from possibly corrupt backup

I'm having a hell of an issue with my iPhone 2G. A couple of days ago, I noticed my phone was behaving strangely and appeared to be 'half-synched'. I tried restarting it then did a restore to my last ...
1
vote
3answers
680 views

Remote desktop iphone app vs BT home hub 2.0

I got an app (RDP lite) which lets me use my pc remotely when I set the ip address to my pc's and use it at home. So it's fine internally but when I want to try it externally I try setting it to my ...
3
votes
2answers
9k views

How can I diagnose a superdrive that won't read disks?

My MacBook (Snow Leopard) seems to be unable to read DVDs and CDs. I've searched around the nets, and it looks like I may be experiencing a relatively common problem, but I don't want to jump to ...
1
vote
5answers
4k views

Power adapter connection issues

Lately, my Magsafe power adapter has not been connecting properly: The wires are not worn out as I take good care of them The issue happens when I try to connect my power adapter to my computer The ...
2
votes
1answer
233 views

Why is Firefox randomly reopening itself after quitting?

I've had a strange problem that's been bugging me for awhile. It seems that every couple times I quit Firefox, it will reopen itself automatically. Basically: I'll hit cmdq Firefox will shut down ...
6
votes
4answers
636 views

Flash plugin crashes frequently

In various websites, at random times and with no apparent pattern, the Flash plugin will crash. This has occurred in every browser, and I typically have at least one crash a day. According to ...
2
votes
2answers
3k views

Where did these missing OS X application icons go?

On my Mac mini, app icons have gone missing for some apps (Terminal, Chrome, Spotify, Skype) from the Dock and elsewhere. See a screenshot of the Dock. When I hover over the empty spots, I can see ...
5
votes
4answers
2k views

Automatically quit Terminal when typing exit

Scenario I use terminal to SSH a lot, however would like the Terminal App to quit when the last Tab closes using exit. I already have the terminal window itself set to close on successful exit, ...
1
vote
3answers
248 views

Diagnosing a broken laptop

I have a 12" PowerBook with no HD and a dead screen. I'm trying to determine if the actual LCD is broken or if it is "just" the graphics card, without taking out the screen and transfering it to ...