Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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2
votes
3answers
1k views

Caps lock + letters A to l not working on mac USB keyboard

I am on the verge on snapping my brand new 27" iMacs keyboard. It's the latest USB model. I can't even login to my system because my password contains the letters I have said are not working. All was ...
2
votes
2answers
10k views

MacBook Pro won't power on after SMC reset

Some water was spilled on the table and came in contact with my wife's Mid 2009 MacBook Pro near the MagSafe adapter causing the MBP to shut itself off. Based on some recommendations from the ...
2
votes
1answer
3k views

iPhone 2G has “NO SERVICE” after restore from possibly corrupt backup

I'm having a hell of an issue with my iPhone 2G. A couple of days ago, I noticed my phone was behaving strangely and appeared to be 'half-synched'. I tried restarting it then did a restore to my last ...
2
votes
1answer
1k views

iMovie 11 - Fix iMovie projects that don't open after iMovie crash

I was asked today to fix a friend's problem with iMovie. The initial report was that iMovie won't open and play the projects. The iMovie owner also said that there was an iMovie crash while working on ...
2
votes
1answer
1k views

Why does finder report my applications are in the trash when I use Open With?

When I attempt to open a a file with Preview (and some other applications) via the Open With open I get the following error: You can't open the application "Preview" because it's in the Trash. ...
2
votes
2answers
33k views

iPhone won't play sound in *some* apps

My friend is having a problem with an iPhone 4 (not yet updated to iOS 5). Most apps and the ring tone will make noise via headphones but not via speaker. iTunes and at least one other app will play ...
2
votes
1answer
4k views

iPhone 5 slowly fails to connect to wifi

My iPhone 5 running 7.1.1 has stopped connecting to wifi networks. In the beginning, everything was fine. It seemed like maybe the network in my house was stretched a little thin, and I had trouble ...
2
votes
1answer
2k views

MacBook Pro repeatedly freezes, often with odd display glitches

I have an older, 2007 15-inch MacBook Pro (model identifier MacBookPro3,1) which has begun freezing repeatedly. If I boot into Single User Mode it stays operative, however I've begun to get graphic ...
2
votes
2answers
2k views

How do I triage errors from the AppStore? Where are the log files?

Am getting an error message when trying to reinstall TextWrangler from the App Store. The message given is An unknown error occurred. This is not terribly helpful. Where can I look to get more ...
2
votes
3answers
220 views

MacBook Pro freezes 4 or 5 times a day with no info in the Console

My mid-2011 MBP (Core i7, Lion), seems to fart around 4 or 5 times a day. It usually happens randomly. There doesn't seem to be any issues in Console before the "boot" line. What happens is that ...
2
votes
1answer
243 views

Why is Firefox randomly reopening itself after quitting?

I've had a strange problem that's been bugging me for awhile. It seems that every couple times I quit Firefox, it will reopen itself automatically. Basically: I'll hit cmdq Firefox will shut down ...
2
votes
1answer
78 views

Bell causes entire screen to flash white

I have an old-ish iMac where the sound has stopped working: which I'm not really too fussed about - it doesn't get used for a whole lot of stuff. The only really annoying part is that it seems ...
2
votes
2answers
1k views

iPad won't do anything

So I installed the iOS 8 upgrade, however now my iPad does nothing. It won't charge. It won't show anything but the Apple logo. I've tried soft and hard reboot. Nothing! I am furious!
2
votes
1answer
827 views

Applications frequently become permanently unresponsive

I frequently have applications become unresponsive while they're in the background. That is, I'm not able to switch back to them*, and the Force Quit Applications window shows them as "Not ...
2
votes
1answer
85 views

Battery problem for Iphone 4

I having the same problem with my iPhone running the diagnostics described here: Battery diagnostic tool at Apple Genius Bars I tried the steps shown above, i opened up apple store and opened the ...
2
votes
1answer
5k views

Numbers Won't Open On My MacBook Pro with OS X 10.8.5

I'm not a tech or computer expert - I understand clear directions, but not tech-speak, so I'm going to put this as plainly as I can… I've updated to the most recent system, OS X 10.8.5, on my MacBook ...
2
votes
1answer
2k views

Getting fsck not done error during boot

During starting up, I always get "fsck not done Root device is mounted read-only..." error. When I type "Exit", it continues starts normally.
2
votes
1answer
270 views

How to access data in iPhone backup file directly

I have just gotten rid of my iPhone 5 but did a full backup of picture and such beforehand. I do not plan on getting another iPhone. Is there a way i can get my content back? I have the backup file ...
2
votes
2answers
3k views

Mail.app connection errors (offline) after sleep

My 10.8.2 MacBook Air is having constant connection errors in Mail.app when the computer has been sent to sleep or hibernate. A small alert triangle appears next to all account names (I have several) ...
2
votes
2answers
683 views

How should I troubleshoot Wi-fi timeout issues?

I am having some Wi-fi issues at home and am looking for some advice on how to troubleshoot it. The setup. Comcast Modem connected to Airport Extreme Basestation which has a NAS drive and MacMini ...
2
votes
1answer
3k views

Why is my Apple TV returning errors when I watch movies rented from Apple?

Movies start, but a few times per movie, returns an error: "An error occurred while loading this content". It will allow me to start it again, but it's really frustrating. Internet connection ...
2
votes
0answers
30 views

Encfs volume randomly unmounts

I have an encfs volume that used to be mounted continuously without any issues. Some months ago, the volume started occasionally become unmounted - even if there were open files on it! This ...
2
votes
0answers
434 views

VLC and Chrome freeze on start

Since last week I can't open VLC and Google Chrome, it freezes immediately after opening. It's the report output for VLC: Date/Time: 2014-01-29 23:10:52 +0330 OS Version: 10.9.1 (Build ...
2
votes
0answers
34 views

Debugging Hard Drive Issues

My SSD system disk is apparently unmounting about an hour after booting, causing "drive is not configured" errors when trying to read any files, and the Spinning Beach Ball of Death. Disk Utility and ...
2
votes
1answer
62 views

Change behavior of click on desktop

Sometimes when I click on the desktop, Finder opens. How can I disable this in OS X 10.9? For what it's worth, it was already happening in Mountain Lion.
2
votes
1answer
69 views

Mac running like a snail after 15 minutes

After booting up my Mac (2011) it runs fine for the first 15 minutes then runs like a snail. My memory and CPU usage is fine and I have scanned for viruses countless of times an comes back with ...
2
votes
1answer
799 views

Trackpad firmware doesn't update and now stopped working (Lion & MacBook 13" Unibody)

I bought an oldish MacBook 13" Unibody (late 2008) and when I got it one of the first things I did was to install Mac OS X Lion. Everything was working fine, until I applied an update that made the ...
2
votes
2answers
403 views

Can anyone interpret verbose shutdown messages?

I almost always boot up in Verbose mode so I can see what's happening during boot up/shut down. Usually critical errors make themselves obvious, some lesser errors aren't so obvious but can be cleared ...
2
votes
2answers
4k views

Why won't my iPad sync photos (“not enough memory”) when it's half empty?

When I try to sync my iPad, it aborts on the last step, indicating that it can't be synced, becuase "not enough memory is available": But I have LOTS of room: And it all fit before - I actually ...
1
vote
5answers
5k views

Power adapter connection issues

Lately, my Magsafe power adapter has not been connecting properly: The wires are not worn out as I take good care of them The issue happens when I try to connect my power adapter to my computer The ...
1
vote
2answers
535 views

How can I bring back the “bounce” when scrolling in OS X?

I just system restored after a kernel panic, and I am no longer seeing this feature. It used to be that when you scrolled (say, down this page in Firefox), there was some physics in the scroll, ...
1
vote
3answers
751 views

Remote desktop iphone app vs BT home hub 2.0

I got an app (RDP lite) which lets me use my pc remotely when I set the ip address to my pc's and use it at home. So it's fine internally but when I want to try it externally I try setting it to my ...
1
vote
1answer
16k views

iMac doesn't start, all i see is colored lines and then checkered lines on a white background

I have iMac 2010 which is out of warranty. I recently came up to the computer and it was sleeping and was not waking up. I held the powered button for a while, so it turned off. Then I pressed it ...
1
vote
1answer
8k views

What can we do now that Facebook iPad app crashes on launch after update?

A family member today updated the Facebook app on a 3rd generation iPad (retina display) running iOS 5 and now the app crashes every time one tries to launch it. We've tried rebooting the device, ...
1
vote
1answer
647 views

How do you prevent CodeRunner from prefixing its console output with [00m[00m[00m[00m[00m?

There seems to be a connection between CodeRunner's console output and your actual terminal prompt script, that is, if such prompt code is sourced from e.g. ~/.bash_profile (which CodeRunner reads by ...
1
vote
3answers
11k views

Troubleshooting MacBook Air boot issues

I have a late-2010 MacBook Air (11inch, 3,1), running Snow Leopard. I hadn't run software update in a month or two, so I plugged it into the wall and ran software update last night. Unfortunately, ...
1
vote
3answers
254 views

Diagnosing a broken laptop

I have a 12" PowerBook with no HD and a dead screen. I'm trying to determine if the actual LCD is broken or if it is "just" the graphics card, without taking out the screen and transfering it to ...
1
vote
1answer
2k views

Why won't my Safari open?

When I try to open safari it says: The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite3dll. then it says: Your copy of safari is missing ...
1
vote
2answers
108 views

iPhone 4 Stopped Charging

My iPhone 4 has stopped being able to be charged. I have tried two different cords and have tried plugging it into my computer, but nothing works. There is not an Apple Store close. What are some ...
1
vote
4answers
57k views

Some apps won't run after upgrade to iOS 7.1, how to fix? [duplicate]

I update to the newest 7.1 yesterday. Now some of my apps will not open. Is there a way to delete this update?
1
vote
2answers
1k views

Can not successfully re-install MYSQL 10.8.2

Removed the old installation as explained here: http://superuser.com/questions/129193/how-do-i-uninstall-mysql-on-mac-os-x-snow-leopard Installed the package contained in the mysql 5.1.67 DMG ...
1
vote
1answer
153 views

Diagnosing system lockups

I am having a problem with my MacBookPro5,1 (more background below): the system will randomly lock up, with the following symptoms: Screen freezes up, no corruption System does not respond to ...
1
vote
2answers
2k views

Hard drive unmounted and missing then back?

I have a 15" 2011 MBP with the OWC data doubler (a generic version). In my primary drive position (the spot where the factory HDD was) I have an OCZ-VERTEX 3. In the data doubler (the spot where the ...
1
vote
1answer
39 views

macbook pro question mark on start up -no harddrive?

Am having an 13" macbook pro from 2011, recently during dj-ing my software just stop working. After the restart I've only got the question mark sign .I've try to fix it via internet recovery but my ...
1
vote
1answer
147 views

MacBook that spontaneously restarts and often shuts down instead of sleeping

My Macbook Pro has started shutting down rather than sleeping when I close it and it just decides to shut down in the middle of an operation and restart. When I ran Repair Disk Permissions on Disk ...
1
vote
1answer
425 views

I can send but cannot receive an sms on my iPhone 5s? This came out of the blue!

I can send but cannot receive an sms on my iPhone 5s-this just came about out of the blue!
1
vote
1answer
2k views

Discoveryd & LaunchServicesd Huge Memory Consumption

I have been troubleshooting why my Mac Mini is running slow and stumbled upon this: The memory usage is in the GB! On my MacBook the two processes take under 10 MB together. Why are these procs ...
1
vote
1answer
2k views

Thunderbolt display not charging MBP battery

I have a mid-2012 Retina MacBook Pro and two Thunderbolt displays purchased in mid-2014. The MBP sits plugged into one of the Thunderbolt displays almost all the time, unless I'm using it away from my ...
1
vote
1answer
5k views

Troubleshooting the USB ports and peripherals on a Thunderbolt display

I use two Thunderbolt displays with my mid-2012 retina MacBook Pro. I keep my iPhone 5 in a dock hooked up to the left Thunderbolt display via USB. On Friday, I noticed that when I went to commute ...
1
vote
2answers
640 views

How to further determine what rogue Firefox (upload) processes are doing

Config and issue I have a late 2011 MBP, running Mac OS X 10.7.5, 2.3 GHz Intel Core i5, with 16GB 1600 MHz DDR3. I have just updated my firefox 20 to 25, this issue also occurred with v 20. When I ...