Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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2
votes
2answers
503 views

What steps can troubleshoot OS X when some sites do not resolve on Snow Leopard?

I cannot access www.lubuntu.net from my Macbook Pro running OS X 10.6.8. I have an idea as to what the problem is (see my opinion), but I did all the usual things anyway (see basic troubleshooting), ...
3
votes
2answers
1k views

Mountain Lion is stuck with “See network administrator” when joining Wi-Fi network

I recently clean installed Mountain Lion to my mid 2011 iMac, and ran into a frustrating issue when joining my Wi-Fi network. All my other Apple devices have no trouble accessing the same wifi, except ...
4
votes
2answers
9k views

What can be done to make my Mountain Lion Mac drops connection to my Cisco router less often?

I have a Cisco wireless router WAG54G2 Annex A plus Cisco Extender RE1000. The router is upstairs and extender helps me strengthen the signal downstairs and have been having issues keeping a wireless ...
2
votes
2answers
6k views

MacBook Pro won't power on after SMC reset

Some water was spilled on the table and came in contact with my wife's Mid 2009 MacBook Pro near the MagSafe adapter causing the MBP to shut itself off. Based on some recommendations from the ...
5
votes
3answers
11k views

What can be done to fix a 2011 iMac that will not boot past the white screen?

I have now tried opening the iMac and removing the cables to the SSD, it still gets stuck on the white screen. I tried again, removing the cables to the HDD as well and the same thing occurs. No idea ...
2
votes
2answers
522 views

How do I triage errors from the AppStore? Where are the log files?

Am getting an error message when trying to reinstall TextWrangler from the App Store. The message given is An unknown error occurred. This is not terribly helpful. Where can I look to get more ...
2
votes
1answer
544 views

Why does finder report my applications are in the trash when I use Open With?

When I attempt to open a a file with Preview (and some other applications) via the Open With open I get the following error: You can't open the application "Preview" because it's in the Trash. ...
1
vote
1answer
250 views

How do you prevent CodeRunner from prefixing its console output with [00m[00m[00m[00m[00m?

There seems to be a connection between CodeRunner's console output and your actual terminal prompt script, that is, if such prompt code is sourced from e.g. ~/.bash_profile (which CodeRunner reads by ...
1
vote
0answers
227 views

Are there steps for troubleshooting Time Machine on Snow Leopard that I have missed?

I have had ongoing problems with TM since installing a new HDD in late May. The problems have been varied, and for a while all backups were taking about 2 hours. Now things have "stabilized" and ...
0
votes
1answer
345 views

Cannot connect to iTunes Store in Mac OS X Lion without any error messages

I can no longer connect to the iTunes Store on my Mac. My iTunes is from 10.6.3 (now updated to 10.7.4). When I try to connect to the iTunes Store, the following error is occurring and indicating no ...
1
vote
0answers
69 views

Troubleshooting for flash or iLife related beachballs or system hangs?

My wife and I share her iMac, using two separate user accounts. My account is used almost exclusively for browsing the web. My wife's account hosts a large iTunes library, our iPhoto libraries ...
2
votes
1answer
441 views

Trackpad firmware doesn't update and now stopped working (Lion & MacBook 13" Unibody)

I bought an oldish MacBook 13" Unibody (late 2008) and when I got it one of the first things I did was to install Mac OS X Lion. Everything was working fine, until I applied an update that made the ...
1
vote
2answers
2k views

Why is my Advanced Add Printer mode disabled?

I am using a Unibody MacBook Pro on Lion. I am trying to add a networked printer at work so I can print to it, but OS X is not cooperating with me. Typically for adding networked printers on a ...
0
votes
5answers
10k views

Troubleshooting a MacBook Pro that is not charging from power

My MacBook Pro isn't charging, the light on the charger isn't lit, and the battery image indicates it is not charging . The computer is approximately a year old. I've tried multiple outlets, so I ...
2
votes
2answers
321 views

Can anyone interpret verbose shutdown messages?

I almost always boot up in Verbose mode so I can see what's happening during boot up/shut down. Usually critical errors make themselves obvious, some lesser errors aren't so obvious but can be cleared ...
1
vote
1answer
776 views

Why does iTunes always lose my iPod's sync settings?

I have my iPod set up to only sync certain playlists, so that I don't fill up the whole thing. However, iTunes keeps on losing my sync settings for my iPod across syncs. It doesn't remember any of the ...
2
votes
1answer
2k views

The system preference panes will not load

When I open System Preferences and click on an item it says 'Loading Users & Groups' at the top of the window, but will not load the pane. I've tried deleting the property list file: ...
0
votes
1answer
2k views

Some photos are not syncing to iPhone 4

When syncing photos through iTunes to my iPhone 4, I am finding that certain photos are not syncing. In one event there are 600+ photos yet only 200 are syncing across. Does anybody know why?
3
votes
2answers
435 views

Mac spontaneously restarts

I'm running Snow Leopard 10.6.8. I leave my machine for an hour. When I return the machine is asleep and all the applications have been shut down. It is almost as if it has spontaneously restarted. ...
6
votes
2answers
1k views

iMac display has discolored tan lines

I have a 24 inch, mid-2007 iMac purchased used. I don't know the original owner and it's out of warranty. On the display is a series of tan or yellowish horizontal lines - all an approximate inch ...
6
votes
2answers
2k views

Glitches in OS X - memory or ssd?

My laptop is Macbook pro 15', Early 2011, with an SSD drive - OCZ Agility 3 240GB. I changed my memory too to 16GB (Corsair from Amazon). I experience glitches: Also Skype refuses to launch. I ...
13
votes
2answers
3k views

Why is the Network Link Conditioner preference pane crashing as soon as I turn it on?

I am trying to use the Network Link Conditioner preference pane included with the Hardware IO tools in the developer tools to throttle Internet speeds. I can open and load the preference pane, but as ...
-1
votes
1answer
211 views

Inconsistent mouse behavior in Lion

Two different mice?mouses? work for a while and then the light connection gets intermittent and eventually is lost. The pointer is then inactivated - but I can use the scroll wheel on the mouse and ...
3
votes
2answers
6k views

How do I find the log for the shutdown process?

I've done some Googling and nowhere do I find where you can log the shutdown process. The best I've found is a log where it states when the shutdown process begins but that's all. My computer is ...
-1
votes
2answers
836 views

Reinstall Safari

How can I reinstall Safari if one got corrupted?
0
votes
1answer
1k views

iPhone App Store Stuck

My App Store on iPhone (iPhone 4S with iOS 5.1) is stuck, I already contacted the support from apple. But maybe there is someone here with a similar experience. Whenever I open the App Store, it ...
3
votes
2answers
3k views

How to find a cause of a Kernel Panic message, or BSoD?

How to understand why Beautiful Screen of Death1 appeared? When I tried to find what happened using "Console" I couldn't find anything useful in logs? There's no 'panic' or 'SIG*' in logs, so what ...
1
vote
5answers
8k views

What do I do when I get “Cannot Connect to iTunes store” when downloading an app?

I'm using an iPad 2, iOS 5 and trying to download apps/updates. Occasionally I get the "Cannot connect to iTunes Store" message and my downloads cancel. The iTunes store loads, all my Apple ID ...
3
votes
2answers
552 views

Help diagnose errors on MacBook that will not boot

I have a MacBook which won't boot beyond the grey screen / Apple logo. With some key combo (can't remember what I did!) I managed to get a black screen with text output - see image. Can anyone offer ...
4
votes
2answers
4k views

Can't relaunch Finder and the menubar is missing

I booted up my MacBook Air (running Mac OS X Lion) and the desktop doesn't have a menubar. I used option+right-click to relaunch Finder and there isn't an option to relaunch it. When I launch an ...
4
votes
4answers
2k views

Yellow tooltip stuck onscreen

There is a yellow tooltip stuck and it floats above all other windows. I do not know from what program it came. How can I get rid of it without restarting my computer? EDIT:
0
votes
0answers
2k views

How to troubleshoot when a video won't sync to iPhone

I downloaded some videos that I wanted to put on my iPhone (Oredev talks, from http://vimeo.com/channels/oredev, so from the web and not iTunes). The videos are all seemingly in the right format, and ...
4
votes
3answers
808 views

loginwindow process out of control

I have an early 2010 27" iMac that is the family computer. It has 5 user accounts on it. (Not sure if this is relevant or not). Often times I'll come home and the login screen won't appear. Usually ...
1
vote
1answer
457 views

Mac mini built in speakers do not play all of sound

I've a rather odd issue I've noticed while playing this song on Youtube: When using the built-in speakers I only hear the background singing (a bit hard to describe: sometimes I hear almost nothing, ...
1
vote
1answer
123 views

Diagnosing system lockups

I am having a problem with my MacBookPro5,1 (more background below): the system will randomly lock up, with the following symptoms: Screen freezes up, no corruption System does not respond to ...
4
votes
3answers
5k views

Why is Java consuming 100% CPU on my machine?

I have an iMac (early 2010) running 10.7.2 but the problem has been seen on 10.6.x also. The symptom is simple, one of my 2 cores is sitting at 100% utilization with the Java process responsible for ...
0
votes
2answers
3k views

opendirectoryd taking up 1/4 of the cpu and driving fans crazy on MacBook Air

Since a couple of days my 2011 13" MBA (i5, 1,7Ghz) has a very strange issue which I don't know how to get rid of. Every now and then (sometimes more times a day) a process called opendirectoryd ...
5
votes
2answers
3k views

Why might a Macbook Pro go back into sleep shortly after waking up?

Whenever I wake up my mac by opening the lid, approximately 20 seconds later it will put itself to sleep again, even though I'm actively working on it. I'm guessing it's "deep sleep" (hibernation) ...
0
votes
1answer
402 views

Need to restore from encrypted iPhone backup, but can’t due to missing password

I did not set a password for the restore encrypted thing. I have tried 1234 and anything else I could come up with. I have to get back in. I accidentally deleted text messages that I need for personal ...
1
vote
3answers
11k views

iPhone won't play sound in *some* apps

My friend is having a problem with an iPhone 4 (not yet updated to iOS 5). Most apps and the ring tone will make noise via headphones but not via speaker. iTunes and at least one other app will play ...
0
votes
1answer
137 views

Clicking on “print” does nothing

I've connected to a remote network printer and attempted to print something, but clicking on the "print" button does nothing, as if the button wasn't clicked. It doesn't close the window, doesn't ...
1
vote
2answers
198 views

Screen doesn't turn back on

I have a brand-new Macbook Pro, my first mac since 1987, and unfortunately I'm experiencing a severe issue with it. If I leave it by itself for a while, or close the lid and then re-open it, the ...
1
vote
1answer
295 views

Network problem isolated to this macbook air, where to look next?

Periodically, once or twice a day, I'll start to experience network issues (latency and dropped packets) on this one machine while I'm browsing: Other machines on the same Linksys WRT54G wireless ...
3
votes
5answers
2k views

AirPort Extreme Drops Out Periodically (Every 2-3 Days) Requiring Unplug/Replug to Restart

I have an AirPort Extreme that drops connection every two to three days. When my client indicates no signal/SSID present, it searches and does show my AirPort Extreme SSID. However, selecting it ...
2
votes
3answers
786 views

Caps lock + letters A to l not working on mac USB keyboard

I am on the verge on snapping my brand new 27" iMacs keyboard. It's the latest USB model. I can't even login to my system because my password contains the letters I have said are not working. All was ...
3
votes
1answer
383 views

Mac Pro cd drive stuck open

I just got a brand new mac pro. I opened the cd drive with the eject button on the keyboard, and then went to close it the same way, the cd drive goes in, but the metal gate doesn't come back up. What ...
0
votes
2answers
731 views

Addressing Console.app messages on badly installed and removed software

Ever since I upgraded to 10.7, my computer has been acting funny, I lost my PostgreSQL installation so tried to install it again using the postgres 9.1 dmg from the postgres website. The installation ...
1
vote
3answers
190 views

MacBook Pro freezes 4 or 5 times a day with no info in the Console

My mid-2011 MBP (Core i7, Lion), seems to fart around 4 or 5 times a day. It usually happens randomly. There doesn't seem to be any issues in Console before the "boot" line. What happens is that ...
4
votes
2answers
3k views

Airport Express requires frequent rebooting

I use an Airport Express to create a wireless network at home. Frequently (~2 times a week), all the computers using the network (eMac, Intel iMac, MacBook Air) can see the network as an option in the ...
5
votes
6answers
6k views

Why is my Mac constantly trying to connect to another server?

After logging on, I see this dialog box pop up. Whenever I dismiss it, it reappears 30 seconds later. (Stealing focus at the same time! Grrrr!) "Slate" is my old iMac, which is sitting on the desk ...