Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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2
votes
2answers
2k views

How to troubleshoot 802.11ac bandwidth problems

I have a new Macbook Air with 802.11ac, and a new Airport Extreme with 802.11ac. I'm trying to transfer a large file across my LAN (I have a network drive attached to network via wired ethernet). If ...
3
votes
3answers
26k views

How can I troubleshoot no audio via Thunderbolt HDMI connecting to HDTV?

I have a 13" late '11 MBP OS X Lion 10.7.5 I am trying to hook up to my LG HDTV with a Thunderbolt HDMI cable. Getting the display onto the TV is a snap. The audio, however, is not working. The ...
1
vote
1answer
198 views

Iphone 5 backup file

I have just gotten rid of my iPhone 5 but did a full backup of picture and such beforehand because i wasn't fond of the phone. I do not plan on getting another iPhone. Is there a way i can get my ...
-2
votes
1answer
218 views

How can I determine if I've set up my phone improperly or if someone is just sending me messages for someone else? [closed]

Hi Iv been having a problem with my iphone 4s. i have recieved 2 messages from my ex partners phone it did not come up as an imessage only a normal message. He did not send the messages we believe ...
0
votes
1answer
289 views

Can software cause the home button to stop working on iOS?

I have a new (2 months) iPhone 5 and it just froze in the "settings" app. Everything on the phone is controlled with the round button at the bottom, when I press it nothing happens anymore. Can this ...
1
vote
2answers
381 views

Something is messing with my disk permissions, which breaks a lot of file-related stuff. Can I find out what is causing this?

This has been happening for months, and I have no idea what's causing it. Something on my Mac keeps mucking with disk permissions, and it seems like a trivial set of stuff Java-related library ...
0
votes
2answers
9k views

Can't access Mail or Mail setttings on iphone 4 + iOS 6.1.2

Since the upgrade to iOS 6, I've been unable to access my mail on wi-fi, cellular or disconnected. The symptoms are: The mail button icon shows '1' When clicking on te mail app icon, it attempts ...
0
votes
0answers
700 views

How to troubleshoot slow-as-molasses Safari 6?

When I upgraded to Lion, Safari 6 came along, and I find it so slow that it's almost unusable. The problem is most pronounced when first fetching pages, especially in the first few minutes after it ...
2
votes
2answers
2k views

How to fix Magic GarageBand missing files?

I hadn't used the Magic GarageBand feature before today (I generally don't use GarageBand that often) and when I went to try it, everything seemed to work until I clicked Open in GarageBand in the ...
1
vote
2answers
740 views

Can not successfully re-install MYSQL 10.8.2

Removed the old installation as explained here: http://superuser.com/questions/129193/how-do-i-uninstall-mysql-on-mac-os-x-snow-leopard Installed the package contained in the mysql 5.1.67 DMG ...
1
vote
1answer
470 views

iMessage freeze and crash

I am having this problem where I open up iMessage on my iPod Touch 4th Gen iOS 6.0.1 and it freezes after 3 seconds. There is a specific message that is causing this. This app opens up at this ...
1
vote
1answer
8k views

What can we do now that Facebook iPad app crashes on launch after update?

A family member today updated the Facebook app on a 3rd generation iPad (retina display) running iOS 5 and now the app crashes every time one tries to launch it. We've tried rebooting the device, ...
2
votes
2answers
3k views

Mail.app connection errors (offline) after sleep

My 10.8.2 MacBook Air is having constant connection errors in Mail.app when the computer has been sent to sleep or hibernate. A small alert triangle appears next to all account names (I have several) ...
1
vote
0answers
45 views

Upgrading to 10.7.5 broke copy/paste system wide

I upgraded to 10.7.5 through software update, and it appears doing so broke the paste command. I can cut (and perhaps copy) text out of fields, but when I try to paste, the Edit menu lights up, but ...
0
votes
1answer
197 views

Could trying to disable WindowsServer.plist break my iMac it will no longer start?

Forgive the long story, but I have a mix of old knowledge and unfamiliarity with Mac so I don't know what might be relevant. The tldr version is my iMac won't boot. Trying to put op an upnp server: ...
1
vote
0answers
72 views

What's causing this purple banding on video shot with my iPhone 5?

I shot my first two video with an iPhone 5 last weekend, and both suffered from the same flash of purple banding you can see in this clip: http://www.youtube.com/watch?v=RGLWJKDj1fE I've tried ...
4
votes
6answers
11k views

Master volume control is grayed out

on my Mac 10.6 (MacBook Pro Late 2009) master volume control for both Line-In built and for external USB Microphone is disabled (grayed out) Nobody really wanted to help what is the reason and how ...
1
vote
2answers
540 views

Mac Pro 2008 will not boot and no video out

I have a friend with a mac pro 2008 model - which is failing to boot. Windows 7 was the predominantly used OS on it, and she hardly ever booted into OSX Snow Leopard. She did change the graphics ...
2
votes
2answers
602 views

What steps can troubleshoot OS X when some sites do not resolve on Snow Leopard?

I cannot access www.lubuntu.net from my Macbook Pro running OS X 10.6.8. I have an idea as to what the problem is (see my opinion), but I did all the usual things anyway (see basic troubleshooting), ...
3
votes
2answers
2k views

Mountain Lion is stuck with “See network administrator” when joining Wi-Fi network

I recently clean installed Mountain Lion to my mid 2011 iMac, and ran into a frustrating issue when joining my Wi-Fi network. All my other Apple devices have no trouble accessing the same wifi, except ...
5
votes
2answers
10k views

What can be done to make my Mountain Lion Mac drops connection to my Cisco router less often?

I have a Cisco wireless router WAG54G2 Annex A plus Cisco Extender RE1000. The router is upstairs and extender helps me strengthen the signal downstairs and have been having issues keeping a wireless ...
2
votes
2answers
7k views

MacBook Pro won't power on after SMC reset

Some water was spilled on the table and came in contact with my wife's Mid 2009 MacBook Pro near the MagSafe adapter causing the MBP to shut itself off. Based on some recommendations from the ...
5
votes
3answers
15k views

What can be done to fix a 2011 iMac that will not boot past the white screen?

I have now tried opening the iMac and removing the cables to the SSD, it still gets stuck on the white screen. I tried again, removing the cables to the HDD as well and the same thing occurs. No idea ...
2
votes
2answers
749 views

How do I triage errors from the AppStore? Where are the log files?

Am getting an error message when trying to reinstall TextWrangler from the App Store. The message given is An unknown error occurred. This is not terribly helpful. Where can I look to get more ...
2
votes
1answer
694 views

Why does finder report my applications are in the trash when I use Open With?

When I attempt to open a a file with Preview (and some other applications) via the Open With open I get the following error: You can't open the application "Preview" because it's in the Trash. ...
1
vote
1answer
318 views

How do you prevent CodeRunner from prefixing its console output with [00m[00m[00m[00m[00m?

There seems to be a connection between CodeRunner's console output and your actual terminal prompt script, that is, if such prompt code is sourced from e.g. ~/.bash_profile (which CodeRunner reads by ...
1
vote
0answers
233 views

Are there steps for troubleshooting Time Machine on Snow Leopard that I have missed?

I have had ongoing problems with TM since installing a new HDD in late May. The problems have been varied, and for a while all backups were taking about 2 hours. Now things have "stabilized" and ...
0
votes
1answer
365 views

Cannot connect to iTunes Store in Mac OS X Lion without any error messages

I can no longer connect to the iTunes Store on my Mac. My iTunes is from 10.6.3 (now updated to 10.7.4). When I try to connect to the iTunes Store, the following error is occurring and indicating no ...
1
vote
0answers
69 views

Troubleshooting for flash or iLife related beachballs or system hangs?

My wife and I share her iMac, using two separate user accounts. My account is used almost exclusively for browsing the web. My wife's account hosts a large iTunes library, our iPhoto libraries ...
2
votes
1answer
488 views

Trackpad firmware doesn't update and now stopped working (Lion & MacBook 13" Unibody)

I bought an oldish MacBook 13" Unibody (late 2008) and when I got it one of the first things I did was to install Mac OS X Lion. Everything was working fine, until I applied an update that made the ...
1
vote
2answers
3k views

Why is my Advanced Add Printer mode disabled?

I am using a Unibody MacBook Pro on Lion. I am trying to add a networked printer at work so I can print to it, but OS X is not cooperating with me. Typically for adding networked printers on a ...
0
votes
5answers
12k views

Troubleshooting a MacBook Pro that is not charging from power

My MacBook Pro isn't charging, the light on the charger isn't lit, and the battery image indicates it is not charging . The computer is approximately a year old. I've tried multiple outlets, so I ...
2
votes
2answers
345 views

Can anyone interpret verbose shutdown messages?

I almost always boot up in Verbose mode so I can see what's happening during boot up/shut down. Usually critical errors make themselves obvious, some lesser errors aren't so obvious but can be cleared ...
1
vote
1answer
862 views

Why does iTunes always lose my iPod's sync settings?

I have my iPod set up to only sync certain playlists, so that I don't fill up the whole thing. However, iTunes keeps on losing my sync settings for my iPod across syncs. It doesn't remember any of the ...
2
votes
1answer
2k views

The system preference panes will not load

When I open System Preferences and click on an item it says 'Loading Users & Groups' at the top of the window, but will not load the pane. I've tried deleting the property list file: ...
0
votes
1answer
3k views

Some photos are not syncing to iPhone 4

When syncing photos through iTunes to my iPhone 4, I am finding that certain photos are not syncing. In one event there are 600+ photos yet only 200 are syncing across. Does anybody know why?
3
votes
2answers
479 views

Mac spontaneously restarts

I'm running Snow Leopard 10.6.8. I leave my machine for an hour. When I return the machine is asleep and all the applications have been shut down. It is almost as if it has spontaneously restarted. ...
6
votes
2answers
2k views

iMac display has discolored tan lines

I have a 24 inch, mid-2007 iMac purchased used. I don't know the original owner and it's out of warranty. On the display is a series of tan or yellowish horizontal lines - all an approximate inch ...
6
votes
2answers
2k views

Glitches in OS X - memory or ssd?

My laptop is Macbook pro 15', Early 2011, with an SSD drive - OCZ Agility 3 240GB. I changed my memory too to 16GB (Corsair from Amazon). I experience glitches: Also Skype refuses to launch. I ...
13
votes
2answers
3k views

Why is the Network Link Conditioner preference pane crashing as soon as I turn it on?

I am trying to use the Network Link Conditioner preference pane included with the Hardware IO tools in the developer tools to throttle Internet speeds. I can open and load the preference pane, but as ...
-1
votes
1answer
221 views

Inconsistent mouse behavior in Lion

Two different mice?mouses? work for a while and then the light connection gets intermittent and eventually is lost. The pointer is then inactivated - but I can use the scroll wheel on the mouse and ...
3
votes
2answers
8k views

How do I find the log for the shutdown process?

I've done some Googling and nowhere do I find where you can log the shutdown process. The best I've found is a log where it states when the shutdown process begins but that's all. My computer is ...
-1
votes
2answers
1k views

Reinstall Safari

How can I reinstall Safari if one got corrupted?
0
votes
1answer
1k views

iPhone App Store Stuck

My App Store on iPhone (iPhone 4S with iOS 5.1) is stuck, I already contacted the support from apple. But maybe there is someone here with a similar experience. Whenever I open the App Store, it ...
3
votes
2answers
4k views

How to find a cause of a Kernel Panic message, or BSoD?

How to understand why Beautiful Screen of Death1 appeared? When I tried to find what happened using "Console" I couldn't find anything useful in logs? There's no 'panic' or 'SIG*' in logs, so what ...
1
vote
5answers
9k views

What do I do when I get “Cannot Connect to iTunes store” when downloading an app?

I'm using an iPad 2, iOS 5 and trying to download apps/updates. Occasionally I get the "Cannot connect to iTunes Store" message and my downloads cancel. The iTunes store loads, all my Apple ID ...
3
votes
2answers
582 views

Help diagnose errors on MacBook that will not boot

I have a MacBook which won't boot beyond the grey screen / Apple logo. With some key combo (can't remember what I did!) I managed to get a black screen with text output - see image. Can anyone offer ...
4
votes
2answers
4k views

Can't relaunch Finder and the menubar is missing

I booted up my MacBook Air (running Mac OS X Lion) and the desktop doesn't have a menubar. I used option+right-click to relaunch Finder and there isn't an option to relaunch it. When I launch an ...
4
votes
5answers
3k views

Yellow tooltip stuck onscreen

There is a yellow tooltip stuck and it floats above all other windows. I do not know from what program it came. How can I get rid of it without restarting my computer? EDIT:
0
votes
0answers
2k views

How to troubleshoot when a video won't sync to iPhone

I downloaded some videos that I wanted to put on my iPhone (Oredev talks, from http://vimeo.com/channels/oredev, so from the web and not iTunes). The videos are all seemingly in the right format, and ...