Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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14
votes
2answers
3k views

Why is the Network Link Conditioner preference pane crashing as soon as I turn it on?

I am trying to use the Network Link Conditioner preference pane included with the Hardware IO tools in the developer tools to throttle Internet speeds. I can open and load the preference pane, but as ...
10
votes
7answers
4k views

Mavericks Finder spins when opening folders

Since upgrading to Mavericks, Finder sometimes hangs when I select a folder and am waiting for its contents to populate the window. This happens primarily in Open dialog boxes: It'll spin for about ...
10
votes
5answers
5k views

How can I stop my whole screen from flashing white on errors?

Whenever I access Terminal and press Command ⌘ + Delete ⌫ my screen flashes white. It also happens when Chrome's Command ⌘ + F returns no results. Have I somehow messed up my settings? I already ...
6
votes
4answers
628 views

Flash plugin crashes frequently

In various websites, at random times and with no apparent pattern, the Flash plugin will crash. This has occurred in every browser, and I typically have at least one crash a day. According to ...
6
votes
2answers
2k views

Glitches in OS X - memory or ssd?

My laptop is Macbook pro 15', Early 2011, with an SSD drive - OCZ Agility 3 240GB. I changed my memory too to 16GB (Corsair from Amazon). I experience glitches: Also Skype refuses to launch. I ...
6
votes
6answers
8k views

Why is my Mac constantly trying to connect to another server?

After logging on, I see this dialog box pop up. Whenever I dismiss it, it reappears 30 seconds later. (Stealing focus at the same time! Grrrr!) "Slate" is my old iMac, which is sitting on the desk ...
6
votes
2answers
1k views

iMac display has discolored tan lines

I have a 24 inch, mid-2007 iMac purchased used. I don't know the original owner and it's out of warranty. On the display is a series of tan or yellowish horizontal lines - all an approximate inch ...
5
votes
3answers
30k views

Can't boot Mac, only shows a Folder with a Question Mark?

How do I start up a Mac when all it shows is a Folder with a Question Mark, even with a DVD in the drive? Image courtesy of Loïc Wolff
5
votes
6answers
25k views

Need to print out iPhone text messages

I have a court case and have text messages on my iPhone I need to transfer to my iPad email for evidence. Every time I try it doesn't work, it will send them to my iMessage but not my email. I need ...
5
votes
4answers
1k views

Automatically quit Terminal when typing exit

Scenario I use terminal to SSH a lot, however would like the Terminal App to quit when the last Tab closes using exit. I already have the terminal window itself set to close on successful exit, ...
5
votes
2answers
10k views

What can be done to make my Mountain Lion Mac drops connection to my Cisco router less often?

I have a Cisco wireless router WAG54G2 Annex A plus Cisco Extender RE1000. The router is upstairs and extender helps me strengthen the signal downstairs and have been having issues keeping a wireless ...
5
votes
3answers
16k views

Why won't my Time Capsule extend my wireless network?

I'm trying to get my 2009-era Time Capsule to extend my home wireless network (broadcast by a non-Apple router). I reset the Time Capsule and AirPort Utility can see it on both my iPad mini (iOS ...
5
votes
3answers
14k views

What can be done to fix a 2011 iMac that will not boot past the white screen?

I have now tried opening the iMac and removing the cables to the SSD, it still gets stuck on the white screen. I tried again, removing the cables to the HDD as well and the same thing occurs. No idea ...
5
votes
2answers
4k views

Why might a Macbook Pro go back into sleep shortly after waking up?

Whenever I wake up my mac by opening the lid, approximately 20 seconds later it will put itself to sleep again, even though I'm actively working on it. I'm guessing it's "deep sleep" (hibernation) ...
4
votes
3answers
6k views

Why is Java consuming 100% CPU on my machine?

I have an iMac (early 2010) running 10.7.2 but the problem has been seen on 10.6.x also. The symptom is simple, one of my 2 cores is sitting at 100% utilization with the Java process responsible for ...
4
votes
5answers
2k views

Yellow tooltip stuck onscreen

There is a yellow tooltip stuck and it floats above all other windows. I do not know from what program it came. How can I get rid of it without restarting my computer? EDIT:
4
votes
2answers
3k views

Airport Express requires frequent rebooting

I use an Airport Express to create a wireless network at home. Frequently (~2 times a week), all the computers using the network (eMac, Intel iMac, MacBook Air) can see the network as an option in the ...
4
votes
2answers
4k views

Can't relaunch Finder and the menubar is missing

I booted up my MacBook Air (running Mac OS X Lion) and the desktop doesn't have a menubar. I used option+right-click to relaunch Finder and there isn't an option to relaunch it. When I launch an ...
4
votes
3answers
848 views

loginwindow process out of control

I have an early 2010 27" iMac that is the family computer. It has 5 user accounts on it. (Not sure if this is relevant or not). Often times I'll come home and the login screen won't appear. Usually ...
3
votes
2answers
464 views

Mac spontaneously restarts

I'm running Snow Leopard 10.6.8. I leave my machine for an hour. When I return the machine is asleep and all the applications have been shut down. It is almost as if it has spontaneously restarted. ...
3
votes
2answers
7k views

How do I find the log for the shutdown process?

I've done some Googling and nowhere do I find where you can log the shutdown process. The best I've found is a log where it states when the shutdown process begins but that's all. My computer is ...
3
votes
2answers
3k views

How to find a cause of a Kernel Panic message, or BSoD?

How to understand why Beautiful Screen of Death1 appeared? When I tried to find what happened using "Console" I couldn't find anything useful in logs? There's no 'panic' or 'SIG*' in logs, so what ...
3
votes
3answers
22k views

How can I troubleshoot no audio via Thunderbolt HDMI connecting to HDTV?

I have a 13" late '11 MBP OS X Lion 10.7.5 I am trying to hook up to my LG HDTV with a Thunderbolt HDMI cable. Getting the display onto the TV is a snap. The audio, however, is not working. The ...
3
votes
2answers
2k views

How can I fix permission issue when I cannot start Mac OS X?

I was creating a guest account and to prevent it from accessing the Macintosh HD as in other applications and stuff I assigned it as in "No Access" When I switched to the guest account everything ...
3
votes
2answers
8k views

How can I diagnose a superdrive that won't read disks?

My MacBook (Snow Leopard) seems to be unable to read DVDs and CDs. I've searched around the nets, and it looks like I may be experiencing a relatively common problem, but I don't want to jump to ...
3
votes
5answers
9k views

Master volume control is grayed out

on my Mac 10.6 (MacBook Pro Late 2009) master volume control for both Line-In built and for external USB Microphone is disabled (grayed out) Nobody really wanted to help what is the reason and how ...
3
votes
2answers
571 views

Help diagnose errors on MacBook that will not boot

I have a MacBook which won't boot beyond the grey screen / Apple logo. With some key combo (can't remember what I did!) I managed to get a black screen with text output - see image. Can anyone offer ...
3
votes
2answers
2k views

Mountain Lion is stuck with “See network administrator” when joining Wi-Fi network

I recently clean installed Mountain Lion to my mid 2011 iMac, and ran into a frustrating issue when joining my Wi-Fi network. All my other Apple devices have no trouble accessing the same wifi, except ...
3
votes
5answers
3k views

AirPort Extreme Drops Out Periodically (Every 2-3 Days) Requiring Unplug/Replug to Restart

I have an AirPort Extreme that drops connection every two to three days. When my client indicates no signal/SSID present, it searches and does show my AirPort Extreme SSID. However, selecting it ...
3
votes
1answer
4k views

How can I get my MacBook Pro's sound back?

Sound isn't playing on startup or any other time. I'm not seeing the red glow from the headphone jack that I've seen mentioned in certain cases of this failure. Though I have noticed an awful lot ...
3
votes
1answer
238 views

Is there a way to detect what program is stealing focus on my Mac?

I've got a problem with some app on my Mac stealing the keyboard focus (the current window's title bar becomes inactive). However, it is not actually putting up any windows or menu bar of its own, and ...
3
votes
1answer
416 views

Mac Pro cd drive stuck open

I just got a brand new mac pro. I opened the cd drive with the eject button on the keyboard, and then went to close it the same way, the cd drive goes in, but the metal gate doesn't come back up. What ...
2
votes
2answers
5k views

I accidentally deleted my “contacts” app on my iPhone. How do I get it back?

I accidentally deleted my "contacts" App on my iPhone. How can I get the app back?
2
votes
2answers
574 views

What steps can troubleshoot OS X when some sites do not resolve on Snow Leopard?

I cannot access www.lubuntu.net from my Macbook Pro running OS X 10.6.8. I have an idea as to what the problem is (see my opinion), but I did all the usual things anyway (see basic troubleshooting), ...
2
votes
3answers
832 views

Caps lock + letters A to l not working on mac USB keyboard

I am on the verge on snapping my brand new 27" iMacs keyboard. It's the latest USB model. I can't even login to my system because my password contains the letters I have said are not working. All was ...
2
votes
2answers
7k views

MacBook Pro won't power on after SMC reset

Some water was spilled on the table and came in contact with my wife's Mid 2009 MacBook Pro near the MagSafe adapter causing the MBP to shut itself off. Based on some recommendations from the ...
2
votes
1answer
3k views

iPhone 2G has “NO SERVICE” after restore from possibly corrupt backup

I'm having a hell of an issue with my iPhone 2G. A couple of days ago, I noticed my phone was behaving strangely and appeared to be 'half-synched'. I tried restarting it then did a restore to my last ...
2
votes
2answers
2k views

How to troubleshoot 802.11ac bandwidth problems

I have a new Macbook Air with 802.11ac, and a new Airport Extreme with 802.11ac. I'm trying to transfer a large file across my LAN (I have a network drive attached to network via wired ethernet). If ...
2
votes
1answer
647 views

Why does finder report my applications are in the trash when I use Open With?

When I attempt to open a a file with Preview (and some other applications) via the Open With open I get the following error: You can't open the application "Preview" because it's in the Trash. ...
2
votes
1answer
267 views

iPhone 5 slowly fails to connect to wifi

My iPhone 5 running 7.1.1 has stopped connecting to wifi networks. In the beginning, everything was fine. It seemed like maybe the network in my house was stretched a little thin, and I had trouble ...
2
votes
1answer
808 views

MacBook Pro repeatedly freezes, often with odd display glitches

I have an older, 2007 15-inch MacBook Pro (model identifier MacBookPro3,1) which has begun freezing repeatedly. If I boot into Single User Mode it stays operative, however I've begun to get graphic ...
2
votes
2answers
2k views

How to fix Magic GarageBand missing files?

I hadn't used the Magic GarageBand feature before today (I generally don't use GarageBand that often) and when I went to try it, everything seemed to work until I clicked Open in GarageBand in the ...
2
votes
1answer
2k views

The system preference panes will not load

When I open System Preferences and click on an item it says 'Loading Users & Groups' at the top of the window, but will not load the pane. I've tried deleting the property list file: ...
2
votes
1answer
229 views

Why is Firefox randomly reopening itself after quitting?

I've had a strange problem that's been bugging me for awhile. It seems that every couple times I quit Firefox, it will reopen itself automatically. Basically: I'll hit cmdq Firefox will shut down ...
2
votes
1answer
42 views

Battery problem for Iphone 4

I having the same problem with my iPhone running the diagnostics described here: Battery diagnostic tool at Apple Genius Bars I tried the steps shown above, i opened up apple store and opened the ...
2
votes
1answer
1k views

Numbers Won't Open On My MacBook Pro with OS X 10.8.5

I'm not a tech or computer expert - I understand clear directions, but not tech-speak, so I'm going to put this as plainly as I can… I've updated to the most recent system, OS X 10.8.5, on my MacBook ...
2
votes
1answer
739 views

Getting fsck not done error during boot

During starting up, I always get "fsck not done Root device is mounted read-only..." error. When I type "Exit", it continues starts normally.
2
votes
2answers
3k views

Mail.app connection errors (offline) after sleep

My 10.8.2 MacBook Air is having constant connection errors in Mail.app when the computer has been sent to sleep or hibernate. A small alert triangle appears next to all account names (I have several) ...
2
votes
2answers
611 views

How do I triage errors from the AppStore? Where are the log files?

Am getting an error message when trying to reinstall TextWrangler from the App Store. The message given is An unknown error occurred. This is not terribly helpful. Where can I look to get more ...
2
votes
2answers
520 views

How should I troubleshoot Wi-fi timeout issues?

I am having some Wi-fi issues at home and am looking for some advice on how to troubleshoot it. The setup. Comcast Modem connected to Airport Extreme Basestation which has a NAS drive and MacMini ...