Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

learn more… | top users | synonyms

0
votes
0answers
15 views

Wireless keyboard with USB receiver doesn't work

I'm trying to connect a wireless "Logitech office cordless desktop 2.4ghz" keyboard with a USB receiver to my Mac but I can't get past this step of the keyboard identification: Also the key next to ...
0
votes
0answers
12 views

My iPad is incapable of downloading new apps, only old ones? [on hold]

My iPad 2 has been downloading apps with ease until one day I tried a new one, make note it only downloads already purchased apps now, so I tried several times over and over and all I would get is a ...
0
votes
1answer
21 views

Not getting to boot! [closed]

Last week I upgraded my MacBook Pro 13" mid 2012 RAM to 8 GB and I had random restarts. So I did a safe boot and everything was fine, two days later the same thing happened again and the again it was ...
0
votes
1answer
32 views

My iMac makes no sound at all

My iMac abruptly stopped making any sounds while I was using Garageband. I think I had a microphone and headphones plugged in at the time. I have tried everything that is written online: Safe mode, ...
0
votes
0answers
60 views

The wifi on my iPhone 4S suddenly couldn't detect any networks. How can I troubleshoot this?

I just realized that my wifi doesn't work anymore. I couldn't remember upgrading, installing, or updating anything in the last few days, and I don't think I dropped the phone or anything like that. ...
1
vote
0answers
11 views

MBPr early-2013 display turns off by itself

I've been recently experiencing random issues where the display turns off by itself while the MBPr is connected to the TV via HDMI. The computer is not responding even if I press the power button for ...
0
votes
0answers
43 views

Magic Trackpad won't recognize tap on Yosemite 10.10.3, even with option enabled

I came in to a new iMac in my office this morning, with the newest version of Yosemite (10.10.3), and now my Magic Trackpad doesn't work. I already went into the Magic Trackpad options and made sure ...
-1
votes
1answer
22 views

ios8 cannot send email

After iOS upgrades and updates, I was still able to receive emails fine but could not send them. How can I fix this?
0
votes
2answers
34 views

Black lines on my Macbook pro screen

I keep on having glitches with my Mac, and then after it freezes with 3 beeps.I have to press the power button for about 8 seconds before it stops. Sometime it turns on back, sometimes it doesnt. What ...
2
votes
1answer
77 views

iMovie 11 - Fix iMovie projects that don't open after iMovie crash

I was asked today to fix a friend's problem with iMovie. The initial report was that iMovie won't open and play the projects. The iMovie owner also said that there was an iMovie crash while working on ...
0
votes
1answer
63 views

My MacBook Air won't connect to wifi

I bought a new MacBook Air and was able to connect to the internet at first but now it won't connect. I have other devices as well as other computers on wifi but my Mac won't connect. When I try and ...
0
votes
1answer
2k views

mtrecorder and spirecorder, what are they?

I've run a EtreCheck on my OS X 10.10.3 just now and I got some error messages. Problem System Launch Daemons: [failed] com.apple.mtrecorder.plist Launch Daemons: [failed] ...
1
vote
1answer
37 views

I can send but cannot receive an sms on my iPhone 5s? This came out of the blue!

I can send but cannot receive an sms on my iPhone 5s-this just came about out of the blue!
0
votes
1answer
79 views

Mac Mini with lots of I/O errors and related issues, trouble identifying culprit

Setup: Mac Mini 2011 with two drives: SSD with OS X Yosemite and admin account home folder HDD with my user home folder Symptoms: It began as many months of seemingly random slowdowns/beach ...
0
votes
0answers
21 views

how to troubleshoot sluggish FaceTime

I am looking for ways to diagnose and troubleshoot why FaceTime would be sluggish on my mac. It starts up remarkably slowly (think minutes, not seconds — though I am the last MBP without an SSD), ...
1
vote
0answers
84 views

Mac Mini and Wide (21:9) Monitor / Display Port Issue

When I boot up my Mac Mini after moving it from my office at work where it worked with my wide (21:9) monitor to my house, when I boot it the display does not show up on the monitor anymore. Waits ...
1
vote
1answer
74 views

Screen Blacks Out After Fans Run at Maximum

I inherited an iMac and it has an issue. It boots up fine but within the first five minutes the fans start to slowly ramp up to full speed. After about five to ten minutes of the fans running at full ...
1
vote
1answer
1k views

Discoveryd & LaunchServicesd Huge Memory Consumption

I have been troubleshooting why my Mac Mini is running slow and stumbled upon this: The memory usage is in the GB! On my MacBook the two processes take under 10 MB together. Why are these procs ...
0
votes
1answer
49 views

My RAM was bad (“three beeps” bad) until shuffled

I've got an early 2011 13" i7 MBP, OS X 10.10.3 (the public beta version before the one released last night) with 10 GB of RAM – one of the original 2 GB modules in the bottom slot and an 8 GB module ...
1
vote
3answers
233 views

Is there a way to stop the optimization process behind “Optimizing Your Mac”?

Using OS X 10.9.5 I got this message after logging out and back in with different UID. Screen is frozen except I can move the mouse courser around just cannot select anything. Display sleep mode does ...
0
votes
2answers
88 views

Accessing Apple Hardware Tool on MacBook Air 2010 running Yosemite

I charged my MacBook Air (Late 2010) up to 100% charge overnight however my battery died within 1 hour. Because of this I want to use the Apple Hardware Tool (AHT) to diagnose the issue. My Mac is 4 ...
0
votes
0answers
52 views

shotdetect fatal libpng error gd-png error: setjmp returns error condition

I downloaded shotdetect and followed this guide to install it on OSX Yosemite 10.10.1 . When I try to run shotdetect, it appears to run through the entire video file, but then fails towards the end. ...
0
votes
0answers
83 views

iPhone calendar doesn't show new entries

My iPhone 5S with iOS 7 has stopped showing new entries. This just happened, so I don't think it has anything to do with iOS 7. It's not the "show/hide" issue that solved the other person's problem. ...
6
votes
0answers
520 views

Set launchd log level

How can I set the log level of launchd in MacOS Yosemite? I've tried launchctl log level debug but it doesn't work.
0
votes
0answers
427 views

OSX (Yosemite) Mail Empty After Manual Reset

I tried the manual Mail reset instructions from here: How do I reset Apple's Mail, in Lion, to default settings? Afterward mail opens and asks for an account... I setup my Exchange account and it ...
0
votes
2answers
247 views

How can I repair partition map after attempting to dual boot screwed it up?

I tried installing Kali Linux in a separate partition on my MacBook, but after installation was completed, I was unable to boot back into Mac OS (displays a prohibited sign). I think everything went ...
2
votes
2answers
398 views

Two Finder processes are open. Neither works. What gives?

I can't get Finder to do a darn thing. Specifically, it won't open new windows, show files on the desktop, or be the app in focus when I click its dock icon or the desktop. Weird! Fine, I'll ...
0
votes
1answer
143 views

Strange networking issue: good software/hardware troubleshooting tools?

I'm posting this question with the hope of getting some guidance from others because at this point I'm completely stumped. I'm trying to troubleshoot a mid 2011 iMac (11,2) running Mavericks that ...
0
votes
1answer
111 views

Why is “my passport air” suddenly not coming up as recognized by my macbook air? The light is on and it is vibrating as it usually does

I had another external drive transferred to this one with all my data on it and now I can't access it. What can I do to access the drive and data?
1
vote
0answers
576 views

Thunderbolt display not charging MBP battery

I have a mid-2012 Retina MacBook Pro and two Thunderbolt displays purchased in mid-2014. The MBP sits plugged into one of the Thunderbolt displays almost all the time, unless I'm using it away from my ...
0
votes
0answers
111 views

Gray screen after starting macbook air

I have a MacBook Air 2013. I updated to Yosemite a week ago. Everything was normal until 2 days ago when it had problems starting up. It was starting but it took a few moments for the home screen to ...
1
vote
1answer
2k views

Why won't my Safari open?

When I try to open safari it says: The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite3dll. then it says: Your copy of safari is missing ...
0
votes
0answers
47 views

Another Yosemite Problem

I tried updating to Yosemite on my MacBook Pro and keep getting a message saying that it cannot be installed on my computer. I ran the disk verify in Utilities and it says my HD is corrupt. Is there ...
0
votes
0answers
198 views

Bootcamp USB Boot Help

Alright guys, I've installed WININSTALL and Bootcamp Support Software on a 16GB Flash Drive. I've got one last step left, it's the Install Windows 7 part when it partitions the drive. I partitioned ...
6
votes
6answers
6k views

So my Yosemite install is slow - what to do?

I installed Yosemite today on a 2010 MBP, 8GB RAM, 2.4Ghz Intel Core 2 Duo. Its awful, its so slow, everything seems to hang, even simple things like Finder. Chrome is going as a snails pace and Mail ...
0
votes
0answers
80 views

ICloud troubleshooting help

My father has wrongly entered an email/id on the iCloud settings on his iPad but if he tries to delete/sign out it asks for a password and since the account does not exist he does not have a password. ...
0
votes
1answer
430 views

Macbook 10.9.5 Firefox freeze

After updating OS X on my Macbook 2011 to 10.9.5 I've started facing Firefox (32.0.3) freezing for a minute when macbook is resumed from suspend. Does anyone have thoughts, where to look for a cause ...
2
votes
2answers
947 views

iPad won't do anything

So I installed the iOS 8 upgrade, however now my iPad does nothing. It won't charge. It won't show anything but the Apple logo. I've tried soft and hard reboot. Nothing! I am furious!
0
votes
1answer
149 views

Troubleshooting the spinning wait cursor or spinning disc pointer

I have a mid 2009 MBP with Mavericks and am increasingly seeing the spinning wait cursor or spinning disc pointer - how do I try to troubleshoot what might be happening? Indeed, in what situations ...
0
votes
0answers
29 views

Fix for finder preview jumping back to folder from image?

If i'm browsing pictures for instance, i hit the spacebar to get a semi-full screen preview, but then it will all of the sudden change to the parent folder, and that's the image that's displayed - a ...
2
votes
1answer
477 views

Applications frequently become permanently unresponsive

I frequently have applications become unresponsive while they're in the background. That is, I'm not able to switch back to them*, and the Force Quit Applications window shows them as "Not ...
0
votes
1answer
461 views

How to turn off a frozen iPhone with a broken lock button? [duplicate]

What can you do when your iPhone is in Airplane Mode, the WiFi is off, and the lock button is broken. I can't log in to the phone. How can I turn it off?
1
vote
2answers
94 views

iPhone 4 Stopped Charging

My iPhone 4 has stopped being able to be charged. I have tried two different cords and have tried plugging it into my computer, but nothing works. There is not an Apple Store close. What are some ...
1
vote
0answers
180 views

3rd Monitor stopped working under Windows 7 Bootcamp

I used to be able to use all three (3) monitors for almost a whole year on my Mac Pro Mid 2012 tower model (that's before the Cylinder model came out). Here's the configuration that was working ...
0
votes
0answers
20 views

IPod touch reboots when messaging app is used

My daughter has a 4gen iPod touch. Her favorite usage is messaging her friends. Recently she dropped it and it got the corner slightly bent and wet (unclear how wet). We put it in rice for a few days. ...
0
votes
1answer
383 views

Interpreting constant kernal panic

I have very frequent kernel panic calls. Here is a report on one of them. I have no idea what is causing it. Fri Jun 27 11:21:45 2014 panic(cpu 1 caller 0xffffff7fad305f7c): "GPU Panic: ...
2
votes
1answer
3k views

iPhone 5 slowly fails to connect to wifi

My iPhone 5 running 7.1.1 has stopped connecting to wifi networks. In the beginning, everything was fine. It seemed like maybe the network in my house was stretched a little thin, and I had trouble ...
2
votes
0answers
27 views

Encfs volume randomly unmounts

I have an encfs volume that used to be mounted continuously without any issues. Some months ago, the volume started occasionally become unmounted - even if there were open files on it! This ...
3
votes
1answer
481 views

MacBook Pro Charging Issues

Last night I plugged in my MacBook Pro, and I noticed the light on the charger was a very faint green, hardly visible in bright light. Today I opened my Mac and noticed it stated 'batteries not ...
0
votes
1answer
67 views

Mail.app not showing the “synchronize” option for an IMAP account

I have 6 different IMAP accounts configured on Mail (all of them for gmail / google apps accounts). All of them, except one, have a "Synchronize" option in the menu that appears when right-clicking ...