Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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2
votes
1answer
78 views

Bell causes entire screen to flash white

I have an old-ish iMac where the sound has stopped working: which I'm not really too fussed about - it doesn't get used for a whole lot of stuff. The only really annoying part is that it seems ...
0
votes
0answers
16 views

Trying to download game from Mac App store, game stuck on “Installing” (Macbook Pro Retina Mid 2014)

Basically what the title says. I tried restarting my computer and it messed the whole install up, I had to redownload all 30gb of the game. Any ideas on how to fix this?
0
votes
1answer
78 views

Mac Mini 2011 extremely hot and surprisingly slow

I just bought a Mac Mini (mid 2011) secondhand with the following specifications: 2,3 GHz Intel Core i5 8 GB 1067 MHz DDR3 512 GB SSD Intel HD Graphics 3000 512 MB I used to have a iMac 2006 ...
1
vote
0answers
35 views

Is my macbook pro display busted?

I have a mbp mid 2012 running on yosemite. Since this morning, my display is behaving weirdly. It seems to have bluish-greenish tint and I've tried deleting color profile, recalibrating it, rebooting ...
0
votes
1answer
106 views

Kali Linux Dual Boot - Wifi not working

I am struggling to find a detailed guide on how to troubleshoot wifi once Kali Linux 2.0 has been installed. I dual booted on my MacBook Air (El Capitan) Kali Linux 2.0, and as I have been warned, ...
0
votes
1answer
57 views

Help me solve this Macbook wifi mystery

We noticed this week that our Macbook wifi connection was slow. On inspection, we discovered that the wifi wasn't auto-connecting to our network, but rather one named ATT5g---. If I selected our ...
0
votes
2answers
29 views

Trying to revive an old hard drive

I had a few old backup drives from my Windows computer that I wanted to go through. They are 5-6 years old. And they are internal drives so I got a USB adapter kit from the brand Deltaco. So far I ...
1
vote
0answers
72 views

Sudden strange keyboard behaviour Mac OS X

Suddenly my keyboard is behaving weirdly. Here's some examples of what happening: Left command not working at all Left option + L moves the cursor down one line Left control + L moves cursor down ...
21
votes
2answers
37k views

El Captain update download doesn't continue after restarting the Mac

I started to download the El Capitan upgrade, but then I shut down my computer. The day after I wanted to continue the download but in App Store it shows "Waiting..." and doesn't do anything. Also ...
4
votes
4answers
1k views

How to deal with unzip error on a large file in OSX?

I downloaded the latest Raspbian image from the raspberrypi.org website on my Mac running OS X 10.10.5 The SHA-1 checksum agrees with that listed on the website. When I try to extract using unzip I ...
0
votes
1answer
48 views

How to diagnose a crash from system logs?

I know you can get to the system logs from the Console and/or from the command line. That said, I don't know how to read them very well. How can I tell which events are related to a crash and which ...
1
vote
0answers
47 views

AirPort network disappears when nobody is connected

I use AirPort Express to create a WiFi network. Provider gives me static IP and uses binding to MAC-address (AirPort Express has two MACs -- for 2.4 GHz and 5 GHz, I guess, -- and I gave provider one ...
1
vote
1answer
38 views

macbook pro question mark on start up -no harddrive?

Am having an 13" macbook pro from 2011, recently during dj-ing my software just stop working. After the restart I've only got the question mark sign .I've try to fix it via internet recovery but my ...
0
votes
1answer
346 views

iPad won't turn on after being drained [duplicate]

What if my iPad didn't turn on after battery drain? I did all the steps but it still didn't work. Is it already damaged or can I recover it on an Apple Store?
0
votes
1answer
124 views

Why running Time Machine on OS X Server slows down my Mac?

I have MacBook Pro (2.3GHz Intel Core i7, 16 GB RAM, 512 GB SSD - late 2013?) and Time Machine backups data via network to our internal OS X Server. But when Time Machine is running backups, my ...
1
vote
1answer
146 views

MacBook that spontaneously restarts and often shuts down instead of sleeping

My Macbook Pro has started shutting down rather than sleeping when I close it and it just decides to shut down in the middle of an operation and restart. When I ran Repair Disk Permissions on Disk ...
3
votes
3answers
3k views

High CPU usage by a process called PTPCamera

On my Macbook Pro (Retina, Mid 2012) is a process, called PTPCamera, using a lot of CPU-Time . I already have killed this process but it spawned immediately again. 85% of CPU usage eats my Battery ...
0
votes
1answer
31 views

Dock icons colors are messed up

This happens sometimes and all i can do to fix it is reboot. Any idea why this happens?
0
votes
1answer
227 views

How do I fix my iPhone 5s?

Now first of all, I assure you, there is not a single issue like mine. Let me list the steps taken with corresponding error messages/new problems to each step taken. The problem started when the SIM ...
0
votes
1answer
130 views

Can't send or receive e-mail via Mail

I've tried multiple e-mail accounts and can't get my computer to talk to the e-mail server. I've loaded and re-loaded the SMTP and IMAP settings. Everything seems in order, but it just doesn't want ...
0
votes
1answer
59 views

Typing lag on SE sites - Safari

This is a strange one & only seems to affect text entry [questions, answers & comments] on SE sites. I've not really noticed it anywhere else, but this is where I do most of my web-site ...
0
votes
0answers
266 views

Strange colors on my iPhone screen

The icon for the Messages app looks grayish or blue. My app icons are different from the standard colors. The settings menu is black with white letters. My phone has not been dropped recently or ...
0
votes
1answer
111 views

Internet not working on iPad mini with iOS 7

Since a couple of days internet connected applications (such as facebook) have stopped working on my wife's iPad mini which has iOS 7.1.2. Further symptoms: internet works in Safari internet ...
0
votes
0answers
230 views

MacBook Pro won't boot to OS X after Internet Recovery

Someone gave me a MacBook Pro 13″ A1278 2010 model. They took the hard drive and the screen was totally trashed. I managed to order a new screen from China this other day, however I connect it to a ...
0
votes
0answers
6 views

Track changes crashes when saving in Microsoft Word [duplicate]

Can anyone help with this please? I'm using track changes in Microsoft word for Mac 2011, Version 14.5.3 (150624), working on imac OS X (10.9.5). The problem it crashes every time I try to save, so ...
3
votes
1answer
1k views

Macbook Pro Retina “Battery Is Not Charging”

My retina macbook pro is currently on 4% but when I plug it in the battery icon up the top shows the plug icon instead of the lightning bolt icon inside it to say it's charging and stays on the same ...
1
vote
0answers
33 views

How can I troubleshoot Mac OS X 10.8 hard lockups?

I have a Mac OS X 10.8.5 virtual machine running on a 6-core Mac Pro Mid 2012 (MacPro5,1) with Server.app installed. Kernel information: Darwin forceten.farcry.sitepalette.com 12.5.0 Darwin Kernel ...
0
votes
0answers
72 views

Wireless keyboard with USB receiver doesn't work

I'm trying to connect a wireless "Logitech office cordless desktop 2.4ghz" keyboard with a USB receiver to my Mac but I can't get past this step of the keyboard identification: Also the key next to ...
0
votes
0answers
234 views

Can't boot normal or from recovery HD

Yesterday my MacBook Pro 15" Retina stopped booting. I see the Apple logo and a progress bar which gets stuck at about 10%. What I tried so far: Booting in recovery mode - same, progress bar stuck ...
-1
votes
2answers
71 views

Not getting to boot!

Last week I upgraded my MacBook Pro 13" mid 2012 RAM to 8 GB and I had random restarts. So I did a safe boot and everything was fine, two days later the same thing happened again and the again it was ...
0
votes
1answer
187 views

My iMac makes no sound at all

My iMac abruptly stopped making any sounds while I was using Garageband. I think I had a microphone and headphones plugged in at the time. I have tried everything that is written online: Safe mode, ...
0
votes
0answers
838 views

The wifi on my iPhone 4S suddenly couldn't detect any networks. How can I troubleshoot this?

I just realized that my wifi doesn't work anymore. I couldn't remember upgrading, installing, or updating anything in the last few days, and I don't think I dropped the phone or anything like that. ...
1
vote
0answers
15 views

MBPr early-2013 display turns off by itself

I've been recently experiencing random issues where the display turns off by itself while the MBPr is connected to the TV via HDMI. The computer is not responding even if I press the power button for ...
0
votes
0answers
215 views

Magic Trackpad won't recognize tap on Yosemite 10.10.3, even with option enabled

I came in to a new iMac in my office this morning, with the newest version of Yosemite (10.10.3), and now my Magic Trackpad doesn't work. I already went into the Magic Trackpad options and made sure ...
-1
votes
1answer
67 views

ios8 cannot send email

After iOS upgrades and updates, I was still able to receive emails fine but could not send them. How can I fix this?
0
votes
2answers
239 views

Black lines on my Macbook pro screen

I keep on having glitches with my Mac, and then after it freezes with 3 beeps.I have to press the power button for about 8 seconds before it stops. Sometime it turns on back, sometimes it doesnt. What ...
2
votes
1answer
1k views

iMovie 11 - Fix iMovie projects that don't open after iMovie crash

I was asked today to fix a friend's problem with iMovie. The initial report was that iMovie won't open and play the projects. The iMovie owner also said that there was an iMovie crash while working on ...
0
votes
1answer
438 views

My MacBook Air won't connect to wifi

I bought a new MacBook Air and was able to connect to the internet at first but now it won't connect. I have other devices as well as other computers on wifi but my Mac won't connect. When I try and ...
0
votes
1answer
3k views

mtrecorder and spirecorder, what are they?

I've run a EtreCheck on my OS X 10.10.3 just now and I got some error messages. Problem System Launch Daemons: [failed] com.apple.mtrecorder.plist Launch Daemons: [failed] ...
1
vote
1answer
421 views

I can send but cannot receive an sms on my iPhone 5s? This came out of the blue!

I can send but cannot receive an sms on my iPhone 5s-this just came about out of the blue!
0
votes
1answer
236 views

Mac Mini with lots of I/O errors and related issues, trouble identifying culprit

Setup: Mac Mini 2011 with two drives: SSD with OS X Yosemite and admin account home folder HDD with my user home folder Symptoms: It began as many months of seemingly random slowdowns/beach ...
0
votes
0answers
52 views

how to troubleshoot sluggish FaceTime

I am looking for ways to diagnose and troubleshoot why FaceTime would be sluggish on my mac. It starts up remarkably slowly (think minutes, not seconds — though I am the last MBP without an SSD), ...
1
vote
0answers
185 views

Mac Mini and Wide (21:9) Monitor / Display Port Issue

When I boot up my Mac Mini after moving it from my office at work where it worked with my wide (21:9) monitor to my house, when I boot it the display does not show up on the monitor anymore. Waits ...
1
vote
2answers
274 views

Screen Blacks Out After Fans Run at Maximum

I inherited an iMac and it has an issue. It boots up fine but within the first five minutes the fans start to slowly ramp up to full speed. After about five to ten minutes of the fans running at full ...
1
vote
1answer
2k views

Discoveryd & LaunchServicesd Huge Memory Consumption

I have been troubleshooting why my Mac Mini is running slow and stumbled upon this: The memory usage is in the GB! On my MacBook the two processes take under 10 MB together. Why are these procs ...
0
votes
1answer
164 views

My RAM was bad (“three beeps” bad) until shuffled

I've got an early 2011 13" i7 MBP, OS X 10.10.3 (the public beta version before the one released last night) with 10 GB of RAM – one of the original 2 GB modules in the bottom slot and an 8 GB module ...
1
vote
3answers
426 views

Is there a way to stop the optimization process behind “Optimizing Your Mac”?

Using OS X 10.9.5 I got this message after logging out and back in with different UID. Screen is frozen except I can move the mouse courser around just cannot select anything. Display sleep mode does ...
0
votes
2answers
121 views

Accessing Apple Hardware Tool on MacBook Air 2010 running Yosemite

I charged my MacBook Air (Late 2010) up to 100% charge overnight however my battery died within 1 hour. Because of this I want to use the Apple Hardware Tool (AHT) to diagnose the issue. My Mac is 4 ...
0
votes
0answers
133 views

shotdetect fatal libpng error gd-png error: setjmp returns error condition

I downloaded shotdetect and followed this guide to install it on OSX Yosemite 10.10.1 . When I try to run shotdetect, it appears to run through the entire video file, but then fails towards the end. ...
4
votes
1answer
84k views

iPad won't turn on after a complete battery drain

my iPad iPad mini retina is out of warranty I forgot to plug in my iPad after the critical battery warning and it went some minutes following the warning. I was not worried because same thing had ...