Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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1
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1answer
14 views

macbook pro question mark on start up -no harddrive?

Am having an 13" macbook pro from 2011, recently during dj-ing my software just stop working. After the restart I've only got the question mark sign .I've try to fix it via internet recovery but my ...
0
votes
1answer
23 views

iPad won't turn on after being drained [duplicate]

What if my iPad didn't turn on after battery drain? I did all the steps but it still didn't work. Is it already damaged or can I recover it on an Apple Store?
0
votes
1answer
38 views

Why running Time Machine on OS X Server slows down my Mac?

I have MacBook Pro (2.3GHz Intel Core i7, 16 GB RAM, 512 GB SSD - late 2013?) and Time Machine backups data via network to our internal OS X Server. But when Time Machine is running backups, my ...
1
vote
1answer
41 views

MacBook that spontaneously restarts and often shuts down instead of sleeping

My Macbook Pro has started shutting down rather than sleeping when I close it and it just decides to shut down in the middle of an operation and restart. When I ran Repair Disk Permissions on Disk ...
1
vote
3answers
314 views

High CPU usage by a process called PTPCamera

On my Macbook Pro (Retina, Mid 2012) is a process, called PTPCamera, using a lot of CPU-Time . I already have killed this process but it spawned immediately again. 85% of CPU usage eats my Battery ...
0
votes
1answer
25 views

Dock icons colors are messed up

This happens sometimes and all i can do to fix it is reboot. Any idea why this happens?
0
votes
1answer
67 views

How do I fix my iPhone 5s?

Now first of all, I assure you, there is not a single issue like mine. Let me list the steps taken with corresponding error messages/new problems to each step taken. The problem started when the SIM ...
0
votes
1answer
30 views

Can't send or receive e-mail via Mail

I've tried multiple e-mail accounts and can't get my computer to talk to the e-mail server. I've loaded and re-loaded the SMTP and IMAP settings. Everything seems in order, but it just doesn't want ...
0
votes
0answers
26 views

Typing lag on SE sites - Safari

This is a strange one & only seems to affect text entry [questions, answers & comments] on SE sites. I've not really noticed it anywhere else, but this is where I do most of my web-site ...
0
votes
0answers
52 views

Strange colors on my iPhone screen

The icon for the Messages app looks grayish or blue. My app icons are different from the standard colors. The settings menu is black with white letters. My phone has not been dropped recently or ...
0
votes
1answer
38 views

Internet not working on iPad mini with iOS 7

Since a couple of days internet connected applications (such as facebook) have stopped working on my wife's iPad mini which has iOS 7.1.2. Further symptoms: internet works in Safari internet ...
0
votes
0answers
87 views

MacBook Pro won't boot to OS X after Internet Recovery

Someone gave me a MacBook Pro 13″ A1278 2010 model. They took the hard drive and the screen was totally trashed. I managed to order a new screen from China this other day, however I connect it to a ...
0
votes
0answers
6 views

Track changes crashes when saving in Microsoft Word [duplicate]

Can anyone help with this please? I'm using track changes in Microsoft word for Mac 2011, Version 14.5.3 (150624), working on imac OS X (10.9.5). The problem it crashes every time I try to save, so ...
3
votes
0answers
168 views

Macbook Pro Retina “Battery Is Not Charging”

My retina macbook pro is currently on 4% but when I plug it in the battery icon up the top shows the plug icon instead of the lightning bolt icon inside it to say it's charging and stays on the same ...
1
vote
0answers
27 views

How can I troubleshoot Mac OS X 10.8 hard lockups?

I have a Mac OS X 10.8.5 virtual machine running on a 6-core Mac Pro Mid 2012 (MacPro5,1) with Server.app installed. Kernel information: Darwin forceten.farcry.sitepalette.com 12.5.0 Darwin Kernel ...
0
votes
0answers
32 views

Wireless keyboard with USB receiver doesn't work

I'm trying to connect a wireless "Logitech office cordless desktop 2.4ghz" keyboard with a USB receiver to my Mac but I can't get past this step of the keyboard identification: Also the key next to ...
0
votes
0answers
98 views

Can't boot normal or from recovery HD

Yesterday my MacBook Pro 15" Retina stopped booting. I see the Apple logo and a progress bar which gets stuck at about 10%. What I tried so far: Booting in recovery mode - same, progress bar stuck ...
-1
votes
2answers
54 views

Not getting to boot!

Last week I upgraded my MacBook Pro 13" mid 2012 RAM to 8 GB and I had random restarts. So I did a safe boot and everything was fine, two days later the same thing happened again and the again it was ...
0
votes
1answer
72 views

My iMac makes no sound at all

My iMac abruptly stopped making any sounds while I was using Garageband. I think I had a microphone and headphones plugged in at the time. I have tried everything that is written online: Safe mode, ...
0
votes
0answers
163 views

The wifi on my iPhone 4S suddenly couldn't detect any networks. How can I troubleshoot this?

I just realized that my wifi doesn't work anymore. I couldn't remember upgrading, installing, or updating anything in the last few days, and I don't think I dropped the phone or anything like that. ...
1
vote
0answers
12 views

MBPr early-2013 display turns off by itself

I've been recently experiencing random issues where the display turns off by itself while the MBPr is connected to the TV via HDMI. The computer is not responding even if I press the power button for ...
0
votes
0answers
101 views

Magic Trackpad won't recognize tap on Yosemite 10.10.3, even with option enabled

I came in to a new iMac in my office this morning, with the newest version of Yosemite (10.10.3), and now my Magic Trackpad doesn't work. I already went into the Magic Trackpad options and made sure ...
-1
votes
1answer
37 views

ios8 cannot send email

After iOS upgrades and updates, I was still able to receive emails fine but could not send them. How can I fix this?
0
votes
2answers
122 views

Black lines on my Macbook pro screen

I keep on having glitches with my Mac, and then after it freezes with 3 beeps.I have to press the power button for about 8 seconds before it stops. Sometime it turns on back, sometimes it doesnt. What ...
2
votes
1answer
203 views

iMovie 11 - Fix iMovie projects that don't open after iMovie crash

I was asked today to fix a friend's problem with iMovie. The initial report was that iMovie won't open and play the projects. The iMovie owner also said that there was an iMovie crash while working on ...
0
votes
1answer
176 views

My MacBook Air won't connect to wifi

I bought a new MacBook Air and was able to connect to the internet at first but now it won't connect. I have other devices as well as other computers on wifi but my Mac won't connect. When I try and ...
0
votes
1answer
2k views

mtrecorder and spirecorder, what are they?

I've run a EtreCheck on my OS X 10.10.3 just now and I got some error messages. Problem System Launch Daemons: [failed] com.apple.mtrecorder.plist Launch Daemons: [failed] ...
1
vote
1answer
61 views

I can send but cannot receive an sms on my iPhone 5s? This came out of the blue!

I can send but cannot receive an sms on my iPhone 5s-this just came about out of the blue!
0
votes
1answer
116 views

Mac Mini with lots of I/O errors and related issues, trouble identifying culprit

Setup: Mac Mini 2011 with two drives: SSD with OS X Yosemite and admin account home folder HDD with my user home folder Symptoms: It began as many months of seemingly random slowdowns/beach ...
0
votes
0answers
26 views

how to troubleshoot sluggish FaceTime

I am looking for ways to diagnose and troubleshoot why FaceTime would be sluggish on my mac. It starts up remarkably slowly (think minutes, not seconds — though I am the last MBP without an SSD), ...
1
vote
0answers
100 views

Mac Mini and Wide (21:9) Monitor / Display Port Issue

When I boot up my Mac Mini after moving it from my office at work where it worked with my wide (21:9) monitor to my house, when I boot it the display does not show up on the monitor anymore. Waits ...
1
vote
1answer
115 views

Screen Blacks Out After Fans Run at Maximum

I inherited an iMac and it has an issue. It boots up fine but within the first five minutes the fans start to slowly ramp up to full speed. After about five to ten minutes of the fans running at full ...
1
vote
1answer
2k views

Discoveryd & LaunchServicesd Huge Memory Consumption

I have been troubleshooting why my Mac Mini is running slow and stumbled upon this: The memory usage is in the GB! On my MacBook the two processes take under 10 MB together. Why are these procs ...
0
votes
1answer
67 views

My RAM was bad (“three beeps” bad) until shuffled

I've got an early 2011 13" i7 MBP, OS X 10.10.3 (the public beta version before the one released last night) with 10 GB of RAM – one of the original 2 GB modules in the bottom slot and an 8 GB module ...
1
vote
3answers
300 views

Is there a way to stop the optimization process behind “Optimizing Your Mac”?

Using OS X 10.9.5 I got this message after logging out and back in with different UID. Screen is frozen except I can move the mouse courser around just cannot select anything. Display sleep mode does ...
0
votes
2answers
93 views

Accessing Apple Hardware Tool on MacBook Air 2010 running Yosemite

I charged my MacBook Air (Late 2010) up to 100% charge overnight however my battery died within 1 hour. Because of this I want to use the Apple Hardware Tool (AHT) to diagnose the issue. My Mac is 4 ...
0
votes
0answers
76 views

shotdetect fatal libpng error gd-png error: setjmp returns error condition

I downloaded shotdetect and followed this guide to install it on OSX Yosemite 10.10.1 . When I try to run shotdetect, it appears to run through the entire video file, but then fails towards the end. ...
4
votes
1answer
29k views

iPad won't turn on after a complete battery drain

my iPad iPad mini retina is out of warranty I forgot to plug in my iPad after the critical battery warning and it went some minutes following the warning. I was not worried because same thing had ...
0
votes
0answers
84 views

iPhone calendar doesn't show new entries

My iPhone 5S with iOS 7 has stopped showing new entries. This just happened, so I don't think it has anything to do with iOS 7. It's not the "show/hide" issue that solved the other person's problem. ...
10
votes
0answers
809 views

Set launchd log level

How can I set the log level of launchd in MacOS Yosemite? I've tried launchctl log level debug but it doesn't work.
0
votes
0answers
552 views

OSX (Yosemite) Mail Empty After Manual Reset

I tried the manual Mail reset instructions from here: How do I reset Apple's Mail, in Lion, to default settings? Afterward mail opens and asks for an account... I setup my Exchange account and it ...
0
votes
2answers
408 views

How can I repair partition map after attempting to dual boot screwed it up?

I tried installing Kali Linux in a separate partition on my MacBook, but after installation was completed, I was unable to boot back into Mac OS (displays a prohibited sign). I think everything went ...
2
votes
2answers
503 views

Two Finder processes are open. Neither works. What gives?

I can't get Finder to do a darn thing. Specifically, it won't open new windows, show files on the desktop, or be the app in focus when I click its dock icon or the desktop. Weird! Fine, I'll ...
0
votes
1answer
171 views

Strange networking issue: good software/hardware troubleshooting tools?

I'm posting this question with the hope of getting some guidance from others because at this point I'm completely stumped. I'm trying to troubleshoot a mid 2011 iMac (11,2) running Mavericks that ...
0
votes
1answer
139 views

Why is “my passport air” suddenly not coming up as recognized by my macbook air? The light is on and it is vibrating as it usually does

I had another external drive transferred to this one with all my data on it and now I can't access it. What can I do to access the drive and data?
1
vote
0answers
803 views

Thunderbolt display not charging MBP battery

I have a mid-2012 Retina MacBook Pro and two Thunderbolt displays purchased in mid-2014. The MBP sits plugged into one of the Thunderbolt displays almost all the time, unless I'm using it away from my ...
0
votes
0answers
144 views

Gray screen after starting macbook air

I have a MacBook Air 2013. I updated to Yosemite a week ago. Everything was normal until 2 days ago when it had problems starting up. It was starting but it took a few moments for the home screen to ...
1
vote
1answer
2k views

Why won't my Safari open?

When I try to open safari it says: The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite3dll. then it says: Your copy of safari is missing ...
0
votes
0answers
49 views

Another Yosemite Problem

I tried updating to Yosemite on my MacBook Pro and keep getting a message saying that it cannot be installed on my computer. I ran the disk verify in Utilities and it says my HD is corrupt. Is there ...
0
votes
0answers
211 views

Bootcamp USB Boot Help

Alright guys, I've installed WININSTALL and Bootcamp Support Software on a 16GB Flash Drive. I've got one last step left, it's the Install Windows 7 part when it partitions the drive. I partitioned ...