Questions centering on repair of Apple hardware or software.

learn more… | top users | synonyms

15
votes
1answer
226k views

How to turn off iPhone without power button?

My iPhone's power button is broken. How can I still turn it off to send it in for repairs? I found another answer, but it does not really help.
13
votes
6answers
5k views

The iPhone home button is sometimes unresponsive. How can I fix it?

I've noticed that my iPhone 4's home button does not work very well. Sometimes I have to press it multiple times, or press it very hard to get it to register a click. Sometimes it will detect a ...
11
votes
10answers
30k views

Can I trust Apple Store's employees with my laptop?

This might be a bizarre but crucial question, can I fully trust leaving my laptop in repairs (Genius Bar) while they have full access to it ? I recently went to the genius bar to get my display ...
10
votes
5answers
627 views

Do I need to decrypt the hard drive before repair?

Today I left my MBP Retina at local authorised Apple service (it's a mid 2012 model, and it's having some gfx issues), and then I got an email telling me that I have to go back there and decrypt my ...
9
votes
6answers
14k views

How can I keep my fan from staying at full speed after replacing the hard drive?

I replaced a hard drive in a 2011 iMac (Core i7), though it was a standard hard drive and didn't have a location for the S.M.A.R.T. cord. (Or at least I think that's what it was.) Since then, the ...
9
votes
1answer
408 views

I know how to repair disk permissions. But… Who broke them?

One of the common Mac troubleshooting steps everyone always seems encouraged to try first is to "repair disk permissions" in Disk Utility. This process usually finds random odd problems, fixes them, ...
8
votes
1answer
5k views

Is the lock screen PIN secure enough when sending in for repair?

The button on my wife's iPhone 4 has become unresponsive and I would like to get it repaired. Like most people, the phone contains important emails, documents and photos which she would not like to ...
8
votes
1answer
356 views

Which MacBook screen should I buy?

My wife broke the screen on her MacBook. I want to buy a replacement and try to put it in myself. How do I determine the correct screen to buy? It is a 13.3" screen. But, the computer is several years ...
7
votes
4answers
18k views

How can I repair an NTFS partition from Lion?

What free tool can I use to repair an NTFS partition under Lion. I already have Tuxera NTFS on it and I do not want to install windows for this task.
7
votes
1answer
19k views

Can auto glass chip repair kits fix cracked iOS device screens?

Can auto glass chip repair kits such as this item repair cracked iOS device screens? If so, what should I watch out for?
6
votes
2answers
2k views

Macbook white thingy below keyboard button is broken

I've got an early 2009 macbook pro, and I accidentally broke the white plastic mechanism underneath the S button. They are labeled 130 and 140 in the picture. Does anyone have a clue what the white ...
6
votes
3answers
2k views

Where can I purchase repair parts for Apple products?

I have an old iMac G4 that's well beyond being supported in any capacity by Apple. Two years ago, when taking it apart to upgrade the hard drive and CD drive, I accidentally severed the connector on ...
5
votes
2answers
1k views

What should you do if your OS X system fails to boot, being stuck at gray screen with the moving wheel?

What to do if your OS X system fails to boot, being stuck at gray screen with the moving-wheel? The system boots from recovery partition, it does check the partition but it will not boot.
5
votes
7answers
137k views

Cracked iPad display - What are my options?

I've had my 3rd generation iPad for only five months, and I've tried hard to keep it in pristine condition. I always had it in its case, and was very mindful of what I did with it. Unfortunately one ...
5
votes
1answer
110 views

How to know if Apple service staff copied my private data?

Tomorrow I will collect my iMac 27 from the service, after they have replaced the screen (due to yellowish smudges). To my surprise, I was requested to give them my password. I did not expect they ...
5
votes
4answers
1k views

How can I repair a scratched MacBook Air screen? (A1369)

I have a mid-2011 MacBook Air (model A1369), whose screen has attracted some unsightly but superficial scratches. They look like smudges, but I suspect a layer of coating (or similar) has come off. ...
4
votes
3answers
2k views

iPhone 3Gs got dropped in water. Is it pretty much done?

My old iPhone 3Gs got dropped into water (completely submerged for a second or two). When I took it out, the screen was barely visible. Then it went off completely, but it appears from time to time ...
4
votes
5answers
1k views

What is the Sixth Step of MacBook Repair?

My Macbook has crashed once or twice daily ever since I installed Lion. I am unable to return to Snow Leopard because my Time Machine is now coupled with Lion. I went through the sequence: Reset ...
4
votes
1answer
1k views

What is the cable that connects the logic board to the display in a Macbook Air?

My friend asked me to repair her Macbook Air (I swear I'll never touch it again) and while removing the panel surrounding the LCD screen with a razor blade (as shown on iFixit), I inadvertently sliced ...
4
votes
1answer
415 views

throughout repairing, Apple provide a macbook?

I am thinking to give my macbook pro to apple service. Because on the right side, USB, hdmi and sd card reader are not working. According to the people in the store, it will take about 3-5 days to fix ...
4
votes
2answers
2k views

How can I restore my system, using Snow Leopard, after hard-drive replacement?

I had a nearly full 500GB drive in my MacBook Pro, running Snow Leopard. As the near-full capacity was becoming problematic, I bought two 1TB drives, went home, ran Time Machine on one of them, and ...
4
votes
0answers
639 views

Reparing a corrupt Time Machine backup on a Time Capsule won't work

I tried to follow these instructions: http://www.garth.org/archives/2011,08,27,169,fix-time-machine-sparsebundle-nas-based-backup-errors.html But after typing in the hdiutil command I only get one ...
3
votes
3answers
4k views

My external disk made a clicking noise. What should I do?

I have a USB2+Firewire external disk that made a clicking noise, and Mac OS X immediately unmounted it and put up a dialog box saying that a peripheral is misbehaving. The disk made a clicking noise ...
3
votes
4answers
2k views

When is a MacBook Pro considered at 'end of life' and in need of replacement?

In a standard corporate environment with PCs they are replaced approximately every 36 months on a revolving schedule. In introducing Macs into the corporation, the IT department appears to be unable ...
3
votes
2answers
9k views

Are L-shaped and T-shaped Magsafe 1 interchangeable? [duplicate]

I want to buy replacement Magsafe 1 cable for my MBP 17" Late 2011, and they are available in two options — L-shaped and T-shaped. My computer was shipped with L-shaped connector, however I want to ...
3
votes
2answers
2k views

Is it possible to use an Apple gift card toward repairs?

I have a gift card whose balance should just about exactly cover the cost of some repairs Apple is doing on my computer. Is it possible to spend a gift card on repairs? I assume so, but I cannot find ...
3
votes
1answer
518 views

Prevent automatic removal of the Spotlight index due to low disk space

I am guessing that when disk space runs low, it automatically deletes the Spotlight index to make room for virtual memory. Then when space becomes available it reindexes. But I'm not sure about that. ...
3
votes
2answers
3k views

Is it possible to buy a replacement iPad screen of the same quality as Apple's?

I've found a few companies that offer replacement iPad digitizers (the digitizer is the glass/touch screen part of your iPad), but I'm worried that they might be different to the official one. ...
3
votes
2answers
603 views

Is it necessary to disconnect the battery when installing new RAM in the early 2011 MacBook Pro?

I want to install additional RAM to my early 2011 MacBook Pro. I originally was only looking at the official Apple guide, but then while searching for a better screwdriver I found the iFixit guide, ...
3
votes
1answer
1k views

Can I replace the home button on the iPhone 3G without removing the glass digitizer?

My iPhone 3G home button broke so I bought a new one online and all the repair guides require me to remove the glass digitizer, which seems very tough (hair drying glue etc.) and harder than I ...
2
votes
2answers
425 views

Conditions for repair at Apple Store

Last time I was in an Apple Store, they suggested they could repair the Super Drive on my MacBook Pro (2010) when I next came in. Of course, it is out of warranty, so there will be a charge. But, are ...
2
votes
2answers
4k views

Disk diagnostic and repair utility for Mac that works with all kinds of storage devices?

There are some nice and useful utilities for testing disks for bad blocks like MHDD, Victoria, HITACHI Drive Feature Tool etc. But these utilities have some limitations. For example, MHDD is the best ...
2
votes
7answers
19k views

Best replacement for MacBook Air MagSafe 2 cable (OEM or 3rd party?)

My MagSafe 2 cable for my 2012 MacBook Air stopped working. Took it into Apple store where I had bought my MacBook Air, and sure enough it was the excessive cat chew marks that had degraded it*. Can ...
2
votes
2answers
347 views

What is barred circle icon in dock after install to new HD?

I just bought a SSD for my MacBook Pro and installed Lion on it and restored from a Time Machine backup. After a few updates and configuring a few things I am mostly good to go. However, Xcode and ...
2
votes
1answer
827 views

iPhone 4 falling in water - issues after fixing

Two months ago, I accidentally dropped my iPhone 4 into water (for 3 seconds or so). Immediately I turned it off and put it in a bowl of rice. After two days, I took it to a repair shop, in which it ...
2
votes
1answer
97 views

Can I move my logic board between different models of MacBook Air?

If I take out my logic board in my MacBook Air 2011 11-inch i5 2 GB RAM and put in a MacBook Air 2011 11-inch i7 4 GB RAM, will it work? If not why?
2
votes
1answer
2k views

Will the Apple Store replace Macbook Pro keys or other parts if serious wearing occurs?

I have had my first MacBook for around a month now and I'm already beginning to notice some wearing on the keys (especially on the spacebar). The keys are beginning to turn shiny, and at this rate ...
2
votes
2answers
161 views

Does AppleCare care if I've modded my machine?

I have a 15" MacBook Pro whose SuperDrive I have removed and added a ssd. It's been running well like this everyday for 30 months. I was using it the other day, and the video started to freak out ...
2
votes
1answer
538 views

Is there a replacement glass panel for iPad that is “matte”?

I had broken my Unibody MacBook screen and took the opportunity to replace it with a matte screen, via TechRestore. I loved the improvement, as I dislike glossiness in almost every context. Even my ...
2
votes
3answers
58 views

Save it or replace it?

I have an mid 2009 MacBook Pro 13" (processor: 2.26 GHz Intel Core 2 Duo, memory: 2 GB 1067 MHz DDR3, HDD: 160 GB SATA) and it has started giving me trouble a few months ago. It runs on Max OS 10.7.5 ...
2
votes
2answers
1k views

Repairing/ Fixing/ Finding parts for very old Macbooks?

I'm using a Macbook Pro 13" mid 2010 model and I recently had a visit at the service centre to purchase a new battery. Out of curiosity, I initiated a conversation to understand more about repairing ...
2
votes
1answer
1k views

Specification of MagSafe power adapter coaxial cable?

Does anyone know what type/specification of coaxial cable is used from the transformer brick to the MagSafe connector in the A1343 power supply? The cable from my 85W MagSafe power adapter to my MBP ...
2
votes
2answers
3k views

Apple charger port magnet has lost it's pull

My friends laptop was dropped and fell directly on the power charging connector as it was connected to the charger. Now the port still works, but the strength of the magnet that holds the connector ...
2
votes
1answer
725 views

iMac wont startup and won't boot from CD

My 24" 3.06Ghz iMac will no longer fully boot. It constantly gives me the grey "Your machine needs to be restarted" half way through booting. At first I was able to boot into SuperUser mode and run an ...
2
votes
1answer
145 views

Boot Camp partition broken and can't be repaired in OS X 10.10.4

Suddenly my Boot Camp partition vanished: not visible in Finder, not visible on startup. In Disk Utility I can see the volume, but it's broken (verification log): Verifying volume "disk0s4" Verifying ...
2
votes
0answers
46 views

My computer may be dead. Help!

Early 2011 13" MBP, formerly 500GB HDD but changed to a 620GB DIY Fusion Drive a few weeks ago. I've been on Yosemite since the first days of the Public Beta, but starting earlier today my computer ...
2
votes
2answers
56 views

How to determine what the repair people did to fix my MacBook?

Recently, my MacBook stopped powering up. When pressing the power button, nothing at all happened. The usual green-yellow light on the power supply appeared normal, but no lights or sounds came from ...
2
votes
0answers
2k views

iPhone 5s touch screen is extremely buggy after repair

My iPhone 5s fell out of my pocket and smashed the glass. Everything still worked perfectly. The touch screen was just as responsive as ever, and Touch ID worked fine. I had the glass (whole screen ...
2
votes
0answers
65 views

Different Keyboards equals different backlights?

i replaced my old keyboard (german layout) with an us keyboard. It works fine but the backlight seems to be misfit a litte. Is it possible that they using different kinds of backlights?
1
vote
2answers
1k views

MacBook Pro retina, hardware repair - advice

A pair of weeks ago I spilled coffee on my MacBook Pro Retina 15'' (MacBookPro10,2, Early 2013), and now I just received the quote from the customer support centre. It's a 3rd party authorized ...