Questions centering on repair of Apple hardware or software.

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0
votes
1answer
6k views

Scheduling Appointments for iPhone Repair at the Apple Store?

In our IT department we have two iPhones 5 with cracked screens and we need to get them fixed. I've gone to the Apple Store personally for my iPod Touch 4G, and I was required to schedule an ...
10
votes
10answers
19k views

Can I trust Apple Store's employees with my laptop?

This might be a bizarre but crucial question, can I fully trust leaving my laptop in repairs (Genius Bar) while they have full access to it ? I recently went to the genius bar to get my display ...
2
votes
1answer
58 views

How to know if Apple service staff copied my private data?

Tomorrow I will collect my iMac 27 from the service, after they have replaced the screen (due to yellowish smudges). To my surprise, I was requested to give them my password. I did not expect they ...
3
votes
0answers
31 views

How can I repair a slightly scratched MacBook Air screen?

I have a mid-2011 MacBook Air, whose screen has attracted some unsightly but superficial scratches. They look like smudges, but I suspect a layer of coating (or similar) has come off. Most likely, ...
0
votes
2answers
14 views

Iphone 5 Replacement Program

I purchased my Iphone 5 in New-York but i live in London, may Apple restrict me from replacing the Power/Sleep button outside of the US?
0
votes
1answer
18 views

Touchscreen troubles

I recently had my screen replaced on my I phone 5c from a vender in our local mall. The screen had been previously cracked for about 6 mnths and functioned fine until I dropped the phone after being ...
0
votes
2answers
77 views

Apple did not repair my 'hairline cracked' screen because of water damage? Why? What is the relation?

This morning I took my iphone 5c to the genius bar and they refused to repair my cracked screen of the iphone initially agreeing to repair and then backing off citing waterdamage? Why? What is the ...
1
vote
1answer
19 views

Name of a part inside 2012 MBP 15", below RAM slots, little pins to keep bottom cover from hitting electronics

I am trying to figure out the name of a tiny black doohicky part inside my 2012 15" Macbook Pro (unibody, non-retina). It's right below the RAM slots, between the RAM and the battery when you open up ...
0
votes
1answer
48 views

Replacement parts for Macbook Air (13-inch, Early 2008) - broken hinge problem?

I have a "MacBook Air (13-inch, Early 2008)" with a broken hinge problem. I'm presently outside the US and wont be able to go into a Genius Bar anytime soon. Besides, the laptop is far outside the ...
2
votes
0answers
36 views

My computer may be dead. Help!

Early 2011 13" MBP, formerly 500GB HDD but changed to a 620GB DIY Fusion Drive a few weeks ago. I've been on Yosemite since the first days of the Public Beta, but starting earlier today my computer ...
-1
votes
1answer
10 views

got a macbook pro 2010 6,2… can i use ram from 6,1 macbook?

I've got to send my 2010 macbook pro 6,2 in for repairs. The MLB tested bad in the apple store. They'll replace that and anything else that's wrong for a flat $310, which seems like a fair price. ...
0
votes
6answers
7k views

Old iPad 2 with cracked screen - what trade-up/repair is available and is it worth using?

I have an unused, approximately 1.5-year-old, iPad 2 (32Gig with 3G). It has a slight crack in one corner of the screen - it's noticeable but not a complete hindrance to anyone using it. I've just ...
0
votes
1answer
59 views

Pulled too hard when opening iPhone. Did this kill my iPhone 5 screen?

So I bought a replacement home button for my iPhone 5. I tried to gently lift the screen with a suction tool, but when it finally lifted, it yanked something off and now the screen won't work :( I ...
0
votes
0answers
18 views

Replacement Battery for iPod Video Works temporarily

I have an iPod video that needed a replacement battery due to it not holding a charge and only working while the iPod was plugged into an outlet or computer. After the first replacement the iPod ...
5
votes
7answers
125k views

Cracked iPad display - What are my options?

I've had my 3rd generation iPad for only five months, and I've tried hard to keep it in pristine condition. I always had it in its case, and was very mindful of what I did with it. Unfortunately one ...
0
votes
2answers
30 views

i phone 5 screen replacement

Is there a difference between these two replacement parts ? 60 Dollars 55 Dollars 30 Dollars or is there another one you would recommend ? I am starting to repair IPhones and would like some ...
1
vote
1answer
631 views

Hide/Fix Macbook Pro Retina Screen Scratch

I noticed that I have a small scratch on my Macbook Pro Retina's screen. When this has happened on my desktop LCDs I've used some Vaseline to hide it. While I know that doesn't actually fix it I am ...
0
votes
2answers
11k views

Screen Scratch Repair - Early 2013 15" MacBook Pro w/ Retina Display

:( Not a good day. I just cleaned the screen of my rMBP using my usual kit. A lint free microfiber cloth and my AM screen cleaning fluid. However there must have been a small particle of something ...
6
votes
3answers
1k views

Where can I purchase repair parts for Apple products?

I have an old iMac G4 that's well beyond being supported in any capacity by Apple. Two years ago, when taking it apart to upgrade the hard drive and CD drive, I accidentally severed the connector on ...
0
votes
0answers
37 views

MacBook Pro only recognizes HDD with back cover off

I replaced my 13" Mid-2012 MBP's optical drive with an SSD the other day, but now I'm having problems with the old HDD that was in there. It booted once or twice after installation with the SSD ...
0
votes
1answer
19 views

Installed a new LCD screen on iPod but concerned to charge

As stated, I just installed a new ipod touch 4th generation LCD. As many youtube tutorial layout I went ahead after installing my LCD to power on the screen. However, here is my dilemma, the battery ...
2
votes
0answers
27 views

How to determine what the repair people did to fix my MacBook?

Recently, my MacBook stopped powering up. When pressing the power button, nothing at all happened. The usual green-yellow light on the power supply appeared normal, but no lights or sounds came from ...
1
vote
0answers
305 views

iPad 2 develops “ghost touch” after replacing glass panel

I have a 16 GB iPad 2 GSM which I accidentally dropped on the floor face-down and the glass panel developed huge cracks. In India, Apple does not replace any part of the iDevices, and doing this voids ...
0
votes
0answers
36 views

How do I proceed with a wet iphone repair

My iphone 5s got water spilled on it and had water trapped inside the screen. After trying the "rice trick" for about 36 hours it still had water inside the screen making the touch feature work ...
0
votes
3answers
2k views

Fix slow startup after utility disk repair on a SSD

I have a 250Gb Samsung SSD 840 series with Trim support enabled installed on a mid-2009 13" Macbook pro running Snow Leopard (10.6.8, 2.26GHz, 8Gb of RAM) and I experience extremely slow startup after ...
8
votes
1answer
3k views

Is the lock screen PIN secure enough when sending in for repair?

The button on my wife's iPhone 4 has become unresponsive and I would like to get it repaired. Like most people, the phone contains important emails, documents and photos which she would not like to ...
0
votes
2answers
125 views

How to change Macbook Pro (late 2013) screen and top cover

I had an crash accident with my MBPro (late 2013). MB fall down and crashed to its top left corner. There is a damage to unibody (its not so big problem for me, I can live with it) but there is ...
2
votes
2answers
141 views

Does AppleCare care if I've modded my machine?

I have a 15" MacBook Pro whose SuperDrive I have removed and added a ssd. It's been running well like this everyday for 30 months. I was using it the other day, and the video started to freak out ...
1
vote
4answers
1k views

How is Apple repairing iPhone 5 with damaged glass at the genius bar?

iMore reported back in September that Apple retail stores would soon gain the capability to replace the glass in front of the screen in the store. Has anyone had a repair quoted or performed for an ...
1
vote
2answers
1k views

Plug headphone not support with macmini

I have a Macmini 4,1. I tried to use plug headset with mic for skype call, but it doesn't work. I can hear the voice from the other end, but my voice can't be heard on the other end. I tried with two ...
0
votes
3answers
352 views

Replacement battery for Macbook Air 2011: equal to or better than original

I need to replace a battery for my Macbook Air 13" mid-2011. There is no Apple's own repair service where I live, and I'm fairly savvy with electronics to do my own repairs. How can I identify ...
1
vote
0answers
54 views

How performance of Macbook Air 13" mid-2011 battery from iFixit compares to the original one?

Please share your performance of the replacement battery as sold by iFixit (I'm interested in the New one, not B-Stock) as compared to the original battery from Apple for Macbook Air 13" mid-2011 ...
0
votes
3answers
84 views

Which parts of MBA-13" mid-2011 can be upgraded?

Which parts (if any) in Macbook Air 13" mid-2011 can be upgraded to either: an original part from a later version of Macbook Air/Pro or a third-party component which has a better performance/extra ...
1
vote
2answers
846 views

MacBook Pro retina, hardware repair - advice

A pair of weeks ago I spilled coffee on my MacBook Pro Retina 15'' (MacBookPro10,2, Early 2013), and now I just received the quote from the customer support centre. It's a 3rd party authorized ...
0
votes
0answers
1k views

iPhone 5s touch screen is extremely buggy after repair

My iPhone 5s fell out of my pocket and smashed the glass. Everything still worked perfectly. The touch screen was just as responsive as ever, and Touch ID worked fine. I had the glass (whole screen ...
1
vote
1answer
331 views

A1208 2006 Intel iMac Power Supply “Power Good” voltage?

This might be a bit specific, but I am trying to test a trashed A1208 Intel iMac (Late 2006 17" Model). The power supply is dead (Fuse was blown, bypassed with a wire and bang poof a resistor and ic ...
0
votes
0answers
49 views

Replaced Ipod video hard drive and battery, now won't start. Did I accidentally kill the hard drive?

As I said in the title, I've been trying to revive an old 5th gen ipod video. I replaced the hard drive, screen, and battery. At first it wouldn't boot, only giving sad ipod error. Then out of ...
2
votes
2answers
402 views

Conditions for repair at Apple Store

Last time I was in an Apple Store, they suggested they could repair the Super Drive on my MacBook Pro (2010) when I next came in. Of course, it is out of warranty, so there will be a charge. But, are ...
2
votes
6answers
13k views

Best replacement for MacBook Air MagSafe 2 cable (OEM or 3rd party?)

My MagSafe 2 cable for my 2012 MacBook Air stopped working. Took it into Apple store where I had bought my MacBook Air, and sure enough it was the excessive cat chew marks that had degraded it*. Can ...
1
vote
2answers
2k views

iMac extremely slow suddenly

Mum's Mid 2007 iMac suddenly became extremely slow a few days ago. It takes over an hour to boot, and once booted it beachballs almost constantly in every app. Clicking an icon on the desktop takes a ...
1
vote
1answer
23 views

Is LCD digitizer different on iPad 2 for different languages?

I have an iPad 2 from Japan as like to have ability to input Japanese characters. When recently trying to replace the screen and Wi-Fi antennae I managed to damage the LCD. Before I go out and buy a ...
1
vote
0answers
38 views

What to do if repairing one disk made the other unrecognized?

Originally I had two drives, an HDD and an SSD (my boot drive). The HDD had a 100gb partition on it that used to have windows installed on it, but that partition got locked and became unusable. When I ...
8
votes
1answer
346 views

Which MacBook screen should I buy?

My wife broke the screen on her MacBook. I want to buy a replacement and try to put it in myself. How do I determine the correct screen to buy? It is a 13.3" screen. But, the computer is several years ...
0
votes
0answers
2k views

What's the best adhesive to use when reattaching an iPhone 5 home button?

I've carried out a couple of repairs on my iPhone 5 over the last fortnight, including replacing the screen. I detached the home button from its mounting in the original screen, and placed it in the ...
1
vote
1answer
81 views

Macbook Pro 15" Mid 2010 Keycap problem

I am having a problem with my "a" key sticking. The key is clean, but I looked at some diagrams and compared them to my key, and it seems that the top pin on the scissor mechanism has snapped off or ...
1
vote
1answer
33 views

What does it mean when Repair Disk takes just a few seconds to complete?

I have the flashing finder icon problem. When I boot from DVD, I cannot choose the disk as Startup Disk. However, it appears in Disk Utility. When I run Repair Disk I can see the disk, and that it has ...
2
votes
3answers
56 views

Save it or replace it?

I have an mid 2009 MacBook Pro 13" (processor: 2.26 GHz Intel Core 2 Duo, memory: 2 GB 1067 MHz DDR3, HDD: 160 GB SATA) and it has started giving me trouble a few months ago. It runs on Max OS 10.7.5 ...
0
votes
2answers
160 views

Where can I find a replacement screen for my 13" MBP?

I have purchased Macbook Pro 13 inch, and it was shipped by DHL, but when I received it, the screen was damaged. So, I want to buy a new one. Where I can find it? Because I want to buy and install it. ...
3
votes
2answers
4k views

Are L-shaped and T-shaped Magsafe 1 interchangeable? [duplicate]

I want to buy replacement Magsafe 1 cable for my MBP 17" Late 2011, and they are available in two options — L-shaped and T-shaped. My computer was shipped with L-shaped connector, however I want to ...
2
votes
2answers
549 views

Repairing/ Fixing/ Finding parts for very old Macbooks?

I'm using a Macbook Pro 13" mid 2010 model and I recently had a visit at the service centre to purchase a new battery. Out of curiosity, I initiated a conversation to understand more about repairing ...