Tagged Questions

Questions centering on repair of Apple hardware or software.

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1
vote
1answer
72 views

Screen dark except when brightness is stepped off of zero

As shown in this video, the screen is dark, except at the few first steps when the brightness is moved just out of zero. The notebook works otherwise perfectly fine. The image on the external monitor ...
1
vote
2answers
1k views

SSD OEM Exact Model, Part Number and Manufacturer in MacBook Pro (Mid 2012)

Does anyone know the exact manufacturer, Apple part number or model number of a 512GB SSD drive in a BTO MacBook Pro (Mid 2012)? I cannot find any teardown photos or System Information screenshots ...
1
vote
2answers
1k views

Are the 4 LCD screws to fix the LCD replacement in an iPad critical?

I just successfully replaced the front glass of my 3th Gen iPad WiFi, but when I cleaned up my desk, I found out I forget to use the 4 LCD screws: Is it worth it working another hour to open up ...
2
votes
6answers
12k views

Best replacement for MacBook Air MagSafe 2 cable (OEM or 3rd party?)

My MagSafe 2 cable for my 2012 MacBook Air stopped working. Took it into Apple store where I had bought my MacBook Air, and sure enough it was the excessive cat chew marks that had degraded it*. Can ...
1
vote
1answer
332 views

MacBook Pro 15 (early 2011) display panel joint is broken, can I get a replacement?

The black plastic casing around the display joint has been broken (has a crack). Is it possible to get a replacement for the same?
0
votes
2answers
357 views

Is there a one-time physical damage policy for cracked ipad2 a week after warrenty ends?

My 1 year warranty has just ended within the last week and my daughter dropped my iPad 2 which has resulted in a cracked screen. Is there a one-time physical damage replacement policy in Washington ...
4
votes
2answers
1k views

How can I restore my system, using Snow Leopard, after hard-drive replacement?

I had a nearly full 500GB drive in my MacBook Pro, running Snow Leopard. As the near-full capacity was becoming problematic, I bought two 1TB drives, went home, ran Time Machine on one of them, and ...
15
votes
1answer
184k views

How to turn off iPhone without power button?

My iPhone's power button is broken. How can I still turn it off to send it in for repairs? I found another answer, but it does not really help.
10
votes
10answers
17k views

Can I trust Apple Store's employees with my laptop?

This might be a bizarre but crucial question, can I fully trust leaving my laptop in repairs (Genius Bar) while they have full access to it ? I recently went to the genius bar to get my display ...
4
votes
1answer
790 views

What is the cable that connects the logic board to the display in a Macbook Air?

My friend asked me to repair her Macbook Air (I swear I'll never touch it again) and while removing the panel surrounding the LCD screen with a razor blade (as shown on iFixit), I inadvertently sliced ...
5
votes
7answers
123k views

Cracked iPad display - What are my options?

I've had my 3rd generation iPad for only five months, and I've tried hard to keep it in pristine condition. I always had it in its case, and was very mindful of what I did with it. Unfortunately one ...
0
votes
1answer
10k views

remove scratch from iPhone 5 front glass

Because I thought the gorilla glass of the iPhone 5 is pretty tuff I decided to omit a screen protection. Unfortunaltey now I have a very thin and subtle but very long (6 cm) scratch on the front ...
1
vote
1answer
5k views

Repair or recover drive from recovery mode

My main HDD is failing to boot. (Neither Normal, Safe mode nor Single User). I can only boot from Recovery Mode or DVD. The scenario was the following: Computer was asleep (lid down). Lifted the ...
2
votes
1answer
2k views

Will the Apple Store replace Macbook Pro keys or other parts if serious wearing occurs?

I have had my first MacBook for around a month now and I'm already beginning to notice some wearing on the keys (especially on the spacebar). The keys are beginning to turn shiny, and at this rate ...
1
vote
1answer
87 views

Refurbishing MacBooks [closed]

I am looking to start refurbishing MacBooks with the intention of reselling them. If they come with the original disks, then I can’t see any problems arising, as I should be able to restore them to as ...
0
votes
0answers
200 views

Can epoxy glue damage any of the iPhone surfaces?

I managed to drop my iPhone 4 an the black plastic rim has chipped off a tiny bit in places. I don't feel like paying for a full repair for a blemish, so I was thinking of just coating the dings with ...
0
votes
6answers
6k views

Old iPad 2 with cracked screen - what trade-up/repair is available and is it worth using?

I have an unused, approximately 1.5-year-old, iPad 2 (32Gig with 3G). It has a slight crack in one corner of the screen - it's noticeable but not a complete hindrance to anyone using it. I've just ...
8
votes
4answers
7k views

How can I keep my fan from staying at full speed after replacing the hard drive?

I replaced a hard drive in a 2011 iMac (Core i7), though it was a standard hard drive and didn't have a location for the S.M.A.R.T. cord. (Or at least I think that's what it was.) Since then, the ...
1
vote
1answer
3k views

Dead areas in touchscreen after repair

I cracked the screen of my 3GS so I ordered a repair kit and installed it using some directions I found on youtube. It seemed to work fine at first, but I've been noticing some dead zones in the ...
1
vote
1answer
1k views

Broken keyboard: Apple store policy?

One of the keys on my keyboard is non-responsive after cleaning it. I want to get the keyboard repaired rather than buy a new one. What is the Apple store policy for keyboard repairs? My iMac is out ...
1
vote
0answers
61 views

Different Keyboards equals different backlights?

i replaced my old keyboard (german layout) with an us keyboard. It works fine but the backlight seems to be misfit a litte. Is it possible that they using different kinds of backlights?
0
votes
2answers
7k views

What screwdriver size is needed for MacBook Pro mid 2012 back cover?

What screwdriver size is needed for MacBook Pro mid 2012 back cover? According to iFixit's teardown the Philips #00 should be used for the "lower case". Is the lower case a synonym for the "back ...
3
votes
2answers
363 views

Is it necessary to disconnect the battery when installing new RAM in the early 2011 MacBook Pro?

I want to install additional RAM to my early 2011 MacBook Pro. I originally was only looking at the official Apple guide, but then while searching for a better screwdriver I found the iFixit guide, ...
2
votes
2answers
276 views

What is barred circle icon in dock after install to new HD?

I just bought a SSD for my MacBook Pro and installed Lion on it and restored from a Time Machine backup. After a few updates and configuring a few things I am mostly good to go. However, Xcode and ...
7
votes
1answer
13k views

Can auto glass chip repair kits fix cracked iOS device screens?

Can auto glass chip repair kits such as this item repair cracked iOS device screens? If so, what should I watch out for?
1
vote
1answer
722 views

Repair disk on Snow Leopard using a bootable USB, in order to upgrade to Lion

[Mid-2010 MacBook Pro running the latest version of Snow Leopard] I read in many places that you should always do a "Verify Disk" in Disk Utility and resolve any errors before upgrading to Lion. I ...
1
vote
1answer
106 views

Options for repairing iPod Touch with broken glass

I've got an 4th-gen iPod Touch with thoroughly smashed glass. What are my options for repair? It sounds like Apple charges about $200 There are third-party repair-by-mail services that charge ...
0
votes
1answer
199 views

iPhone first generation LCD replacement

My kid dropped my first generation iPhone and now several parts of the display only show grey. Looks like some pixels died. There are no cracks on the screen and touch works in the areas that are ...
0
votes
1answer
641 views

Concerns in testing a potentially water damaged Macbook battery

So, I acquired a water damaged Macbook (Late-2008 Unibody / 5.1) to cannibalize for parts for my existing macbook of the same model. I've taken everything I need off it, so I'm looking to part out ...
8
votes
1answer
3k views

Is the lock screen PIN secure enough when sending in for repair?

The button on my wife's iPhone 4 has become unresponsive and I would like to get it repaired. Like most people, the phone contains important emails, documents and photos which she would not like to ...
6
votes
3answers
1k views

Where can I purchase repair parts for Apple products?

I have an old iMac G4 that's well beyond being supported in any capacity by Apple. Two years ago, when taking it apart to upgrade the hard drive and CD drive, I accidentally severed the connector on ...
2
votes
2answers
3k views

Disk diagnostic and repair utility for Mac that works with all kinds of storage devices?

There are some nice and useful utilities for testing disks for bad blocks like MHDD, Victoria, HITACHI Drive Feature Tool etc. But these utilities have some limitations. For example, MHDD is the best ...
3
votes
4answers
1k views

When is a MacBook Pro considered at 'end of life' and in need of replacement?

In a standard corporate environment with PCs they are replaced approximately every 36 months on a revolving schedule. In introducing Macs into the corporation, the IT department appears to be unable ...
2
votes
1answer
746 views

iPhone 4 falling in water - issues after fixing

Two months ago, I accidentally dropped my iPhone 4 into water (for 3 seconds or so). Immediately I turned it off and put it in a bowl of rice. After two days, I took it to a repair shop, in which it ...
1
vote
1answer
692 views

Mac surface scan tool

I've had an SDcard lose its partition table, so I want to run a surface scan of the sdcard to make sure it's physically okay. Can you suggest a disk surface scan tool that runs on the Mac? Free, ...
4
votes
5answers
1k views

What is the Sixth Step of MacBook Repair?

My Macbook has crashed once or twice daily ever since I installed Lion. I am unable to return to Snow Leopard because my Time Machine is now coupled with Lion. I went through the sequence: Reset ...
1
vote
2answers
116 views

Fixing old G3 and G4 laptops

After I replaced the hard drive in my old iBook G3 (with the help of iFixit guides), it will not boot connected to mains power, only with the battery. It also always returns its date/time settings to ...
3
votes
3answers
3k views

My external disk made a clicking noise. What should I do?

I have a USB2+Firewire external disk that made a clicking noise, and Mac OS X immediately unmounted it and put up a dialog box saying that a peripheral is misbehaving. The disk made a clicking noise ...
9
votes
1answer
351 views

I know how to repair disk permissions. But… Who broke them?

One of the common Mac troubleshooting steps everyone always seems encouraged to try first is to "repair disk permissions" in Disk Utility. This process usually finds random odd problems, fixes them, ...
4
votes
3answers
2k views

iPhone 3Gs got dropped in water. Is it pretty much done?

My old iPhone 3Gs got dropped into water (completely submerged for a second or two). When I took it out, the screen was barely visible. Then it went off completely, but it appears from time to time ...
1
vote
1answer
973 views

Is it possible to convert a MacBook Pro from the glossy to the matte option?

I have foolishly managed to crack the glass on the glossy screen of my 15 inch Mid 2010 MacBook Pro. While considering the option to replace the glass, I then remembered I'd always wanted to have the ...
3
votes
1answer
452 views

Prevent automatic removal of the Spotlight index due to low disk space

I am guessing that when disk space runs low, it automatically deletes the Spotlight index to make room for virtual memory. Then when space becomes available it reindexes. But I'm not sure about that. ...
1
vote
1answer
398 views

Recover files from one volume to another on the same Drobo?

One evening we had a momentary power outage, causing sudden shutdown for my Mac mini and the attached Drobo (4 bay). When the system came back up, only one of the two volumes mounted on the desktop. ...
1
vote
3answers
9k views

How do I repair movies with “invalid public movie atoms”?

I've got a movie file that gives me the following error every time it opens in any QuickTime based player: The movie could not be opened. An invalid public movie atom was found in the movie. ...
0
votes
0answers
734 views

Macbook 3,1 (2007 White Model) works slow and lags

For the past year my Macbook has be getting slower, lauder and lags constantly... The lags range from switching spaces to changing a language or even typing an input. It almost never craches, but it ...
7
votes
3answers
15k views

How can I repair an NTFS partition from Lion?

What free tool can I use to repair an NTFS partition under Lion. I already have Tuxera NTFS on it and I do not want to install windows for this task.
1
vote
1answer
657 views

Can the fan in an iMac (model 5,1 “Late 2006”) be replaced?

I have a 21" iMac model identifier imac5,1 (Late 2006). (It's the one with a 2.16 Ghz Intel Core 2 Duo and a max of 4 GB RAM, 3 GB addressable. You know, the white LCD ones) Starting this weekend ...
3
votes
1answer
936 views

Can I replace the home button on the iPhone 3G without removing the glass digitizer?

My iPhone 3G home button broke so I bought a new one online and all the repair guides require me to remove the glass digitizer, which seems very tough (hair drying glue etc.) and harder than I ...
0
votes
2answers
3k views

mac: /usr/sbin/diskutil verifyPermissions / hangs in single-user mode

I'm trying to repair my sister's iMac using single-user mode. Since a recent power outage (no surge protector) it won't boot. I used verbose mode to see where it was hanging ("mDNSResponder: adding ...
1
vote
1answer
594 views

Damage replacement plan / Insurance for Mac Book Pro?

I used to own a Dell with a pretty beefy replacement plan. When I bought my MBP, I asked if there was any similar coverage and the "genius" said no. I search around online and found a company called ...