iTunes Connect is a suite of web-based tools created for developers to submit and manage their apps for sale via the App Store.

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1answer
69 views

Unable to post video preview for iOS app

I am unable to submit the video preview of my app. Length is ok and the upload is accepted followed by the message "Your file could not be loaded. Try again"
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0answers
32 views

iTunes ITEM error - 90094,90534

When I'm validating my project it works fine but when I upload it to iTunes store these both errors occur. "invalid launch image" iOS version 6.0 or later. I am using Xcode 7.1 beta and iOS version ...
2
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0answers
2k views

“There was an error importing this build” on iTunes Connect [closed]

For some reason the build that I uploaded to iTunes Connect shows the following message: There was an error importing this build. There is no additional information about the error nor searching ...
1
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0answers
126 views

How soon Apple crash report appears in iTunes Connect?

I've read a bunch of articles on Apple crash reporting tool. When users allow sharing their Usage & Diagnostics data with developers, user related logs and crash info will be sent to an Apple ...
1
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0answers
31 views

Restore App Version Rejected by developer

Can I restore an iOS app version after Apple reviewed and confirmed my version after I accidentally rejected it? it was set to manual release (not auto nor scheduled) Built is still showing but it ...
1
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1answer
55 views

What does Apple consider to be tethering?

I plan to create an app that connects an iphone with another device like a second iphone or a laptop. The problem with my app is that it will transfer data to and from these two connected devices. ...
6
votes
2answers
2k views

View reviews and ratings in iTunes Connect

I am logging on iTunes Connect after a long time and i see that they have changed the layout and stuff for the website. So my question is; where can I view the reviews and ratings, that people have ...
4
votes
1answer
1k views

iTunes Connect: How can I generate promo codes for Pro apps?

I used to get an option to generate promo codes however since the new redesign which Apple did for the iTunes Connect, I haven't been able to find that option. Where is it hidden?
2
votes
1answer
358 views

itunes connect app analytics - number of app updates

We just released a new version of our app and I wanted to see how many users have updated to the new version. In the past it was fairly straightforward to see the number of app updates for your users....
0
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0answers
79 views

iTunesConnect negative sales?

Hey I found some people asking about negative units in iTunesConnect but I actually have a negative amount of money in the list for yesterday. What's weird is that both UTC and Local show the exact ...
1
vote
2answers
413 views

Cannot add app in itunes connect

While adding a new app on itunes connect I'm getting Try again. If the problem persists, contact us Without any other details. I have tried different computers / browsers. If I open the chrome ...
1
vote
1answer
28 views

Is possible to distribute app only to one account?

I'd like to ask you if it's possible to distribute my iOS app only to certain users/client. If yes, how?
6
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1answer
369 views

Will Apple still accept new iOS 8.4 apps?

I have an app that's close to release. And of course, we didn't get in before iOS 9 came out. Does apple still accept new applications that work in both iOS 8.4 and iOS 9.x or are we limited to only ...
1
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1answer
31 views

Are iOS applications required to have retina images?

All my research indicates that the answer is "yes" but I'd like some external confirmation from a source I trust (either Apple.com or this site) as I have a bunch of non-retina images and would really ...
2
votes
1answer
135 views

Does “Expired” certificate gets removed from the Apple's Developer Portal automatically?

Does "Expired" certificate gets removed from the Apple's Developer Portal automatically? I had a certificate for Development and Distribution on Apple's Developer Portal, but it expired, and now I can ...
3
votes
0answers
193 views

Why do crash reports only show up to iOS 8.2?

There's nothing newer than iOS 8.2 shown on here although newer OSes have been released. How do I view crash reports of iOS 8.3-iOS 9?
1
vote
1answer
116 views

Why is iAd Workbench completely broken?

Since the release of iOS 9, I can't view my ad revenue. Every time I try to pull up iAd Workbench, I get this message: It looks like a Java error. It happens on my phone as well. Safari on a Mac....
0
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1answer
768 views

Will Apple reject an app with “background fetch” which is used to upload a photos

Looks like this is the right place to ask. Basically I'm gonna to build an app which, while suspended periodically uploads photos to server (just like Google Photos uploads new photos to their ...
0
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1answer
327 views

Different pricing of apps regarding regions in country

My customer asked me the following question: "Imagine the situation you have an app that costs 0.99$. Is there any way to make this app free in certain area, such as chosen cities in a country? ...
0
votes
1answer
70 views

Can I get any info about my iTunes Connect customer?

Regarding in-App (or other) purchases, is there any info available about the customer for a given transaction? So far I've only found reports without any info on the customer. It's important because ...
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vote
2answers
1k views

Long In Review Time

I've submitted an app to iTunes Connect via Xcode and I got an email from iTunes Connect which informs me about "Waiting For Review" situation at 4th of September. After waiting in the queue, on 9th ...
1
vote
1answer
175 views

Claiming an app title for your iTunes Connects account

I'm setting up my iTunes Connect account and chose an app title etc. Since I haven't released/published the app to iOS yet, can someone else set up an iTunes Connect app with the same app title and ...
0
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0answers
85 views

iOS: Missing Push Notification Entitlement

I've submitted my app five times in the past few hours trying to rid of this issue, but can't seem to figure it out: Missing Push Notification Entitlement - Your app appears to include API used to ...
0
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0answers
88 views

Different Download Number on iTunes Connect Web and iTunes Connect App

I found that the download number of my app on iTunes Connect website and iTunes Connect iOS app are different. For example, iTunes Connect website says my app has 7 download on Sep 1st, 2016, but ...
1
vote
1answer
180 views

Can I edit Demo account details in app review information in iTunes Connect when app status is “Waiting for Review”?

I have resubmitted my app for review after Apple rejection due to metadata rejection. I have updated the details in "Notes". Now my app status is "Waiting for Review". I want to change the demo ...
1
vote
1answer
245 views

Would Album Art in an app screenshot be protected by Fair Use?

I am submitting an app to the App Store and need to include album art in my screenshots in order to show off my app. The app pulls album art and music from SoundCloud's library so there is really no ...
0
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1answer
274 views

Privacy policy URL for app

I've read through Apple's policies of whether or not to include a privacy policy URL for my app and i'm still unsure. If you're currently NOT signed into GameCenter App or in Game Center in Settings ...
2
votes
1answer
29 views

URL link to amazon page inside game

Is it against any Apple developer rules to put a URL in a game somewhere, which links to a page on Amazon? and/or a link to a bloggers website?
1
vote
1answer
112 views

How to transfer an App Store app after developer enrolment ended?

I want to transfer an app from iTunes Connect. App was previously approved for Apple and was on sale. Now my developer license has expired. And now I can not find Transfer App and even Delete App ...
0
votes
1answer
277 views

I can´t receive an app transfer on iTunes Connect

I´m trying to receive an app transfer on my iTunes Connect account, but I can´t be able to do that, because the form to accept the transfer is throwing me this error: The phone number must be in a ...
1
vote
1answer
43 views

Renew Apple Developer Program with different email address

I am thinking to renew Apple Developer Program with a different Apple ID. Reason: There is a big mess in my iTunesConnect dashboard. I have started a lot of app, but not yet approved, and I do not ...
2
votes
1answer
572 views

Do I have to enroll an Apple Developer Program to access itunes connect as a team member?

I have searched and the closest I came to an answer was this, Do I have to enroll an Apple Developer Program when working for a client?. My problem is similar to his EXCEPT, I can generate ...
0
votes
1answer
244 views

In App Purchases Review Status

I have an app up for review that includes IAPs. The App has had the status of In Review for three days now. When I went to the IAP page in iTunesConnect, I noticed that all my IAPs had been changed to ...
0
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0answers
33 views

Share single app details with users on iTunes Connect?

On searching, I found out that on adding additional users on iTunes Connect under users and roles such as Technical, Finance etc., the added user can see details for all apps. Is it possible to ...
4
votes
2answers
266 views

Screenshots for iPhone 4/5/6/6+/iPad

I must attend to edit screenshots for an application, available on iPhone and iPad in 14 different languages. Each screenshot contains a text explaining the screen in all 14 languages. As each iPhone ...
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0answers
268 views

In iTunes Connect, for In-App Purchases, what screenshot should I use?

My app has In-App Purchases in it, but they got Rejected twice. Eventually I deleted them, and I've only re-done one of them. I don't know why they were rejected. They were localized in English and ...
3
votes
0answers
58 views

Tool for Checking App review Status

Is there any app or tool for checking app review status of App Store. I develop iOS apps for different clients and different iTunes accounts, so every time I have to login every iTunes account for ...
0
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1answer
159 views

Change app name without uploading new binary?

Am I able to change my app name shown in App Store without uploading new binary and going though the whole submission process?
0
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1answer
494 views

Submitting Swift 2 apps before the release XCode 7 ?

Do you know if it's yet possible to submit some Swift 2 apps to Apple or will I need to wait for the official release of XCode 7 ?
3
votes
1answer
74 views

Does apple reviews apps on slow network?

When starting my app it prefills local cache from server side. It takes me 25-30 sec. Apple refused my app because they claim after the first minute content is still not loaded. Do you know do they ...
0
votes
1answer
25 views

What does “leverages the Apple Watch menu” mean when refusing my App

I get the following reason to refuse my app: Specifically, upon review of application we have application/device icon leverages the Apple Watch menu., and they attached my app icon. Strange.
1
vote
1answer
93 views

Transfer app without developer enrollment

I have two apple ID's. I created a new one for my new company and bought enrollment for it. The old account has three apps that are no longer available on the store, since the enrollment ran out of ...
2
votes
1answer
198 views

What constitutes “significant changes” when releasing a new TestFlight build that has passed beta review?

Is there any documentation or first hand experiences as to what constitutes significant changes to an app when submitting a new TestFlight build that has already passed beta review? Apple asks: "...
1
vote
1answer
68 views

Am I allowed to use an apple device from placeit.net with an app screenshot on Twitter?

I've built an iOS 8 app and I'm not 100% sure if I'm allowed to use a photo of an iPhone 5s running my app as a timeline picture on Facebook and Twitter (support pages)? The device will only be ...
-1
votes
1answer
126 views

How is promo code used for iOS app

What's a promo code used for? Why does one need it? Why not just release the app and if people want to download it, they do. What's the point of promo code if your app is already ready for release ...
0
votes
1answer
459 views

Name of the developer on App Store the same of Apple ID?

Is the name displayed on the App Store page of an app the same of the Apple ID or it can be changed on iTunes Connect? For example, if I use my father's Apple ID to publish an app (because I'm under ...
1
vote
1answer
373 views

Enroll Apple Developer Program under 18

I've seen a lot of questions like this throughout the web but they're mostly from 2 or 3 years ago, so I decided to ask to have some updated answers. I'm 16 and I want to start publishing and using ...
0
votes
1answer
1k views

Can a developer change the minimum payment threshold?

Is there a way to change the minimum payment threshold generated by inApp purchases? Google allows to change the minimum threshold (i.e.: 3.000€) and also to postpone the payment till 1 year. This ...
0
votes
1answer
196 views

reject code 8.1

8.1 Details Your app does not comply with the Guidelines for Using Apple's Trademarks and Copyrights. Specifically, your app icon contained a likeness of an iOS device. We’ve attached screenshot(s) ...
0
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1answer
522 views

How far can one go with an app before having to pay for the developer license?

We are using the iAd framework, which I know you need the 99$ developer license in order to be served ads. But you also need the 99$ developer license in order to go live in the AppStore. My question ...