The support arm of Apple, Inc is called AppleCare and the people that work in support, the websites, the genius bar and of course the product sold as Apple Care Protection Plan that all fit under this umbrella tag

learn more… | top users | synonyms

3
votes
1answer
455 views

Will an US purchased Mac receive Warranty coverage while in Brazil?

I bought a macbook pro and I'll have to work on a project in Brazil for over 7 months and I would like to know what is going to happen if any problems happens to my mac... I've checked and brazil ...
5
votes
8answers
9k views

Is installing a HDD instead of SuperDrive safe?

It's pretty popular to replace ones optical drive* on the MacBook Pro with a HDD, but how serious are the risks? *In most cases, you'd do this when installing a third-party SSD, but I'd like to leave ...
0
votes
1answer
533 views

Trouble with 13 inch MacBook Pro & about buying AppleCare

This is the 2nd time I have trouble with my 13" MacBook Pro, which I have purchased a little less than 1 year ago, in october 2011. First time it was 6-7 months ago—the logic board was short ...
5
votes
2answers
125 views

I don't want to lose my data on my iPhone, can someone help?

I got an iPhone 4S not too long ago, maybe a month or so. I already have it set up and I bought all of my music on iTunes. I am getting a MacBook Pro soon, and I want to load the music I have on my ...
2
votes
1answer
1k views

How to access apple support forum on “This username … is already taken, please choose another. Another has been provided” message?

See screenshot: This username "*" is already taken, please choose another. Another has been provided. If I enter a different forum username it tells me that the account is already associated with ...
1
vote
3answers
3k views

How does Apple's two year warranty in Europe work?

The EU has recently forced Apple to abide to the two-year warranty period mandated there. As I understand it, this is not a maker warranty, but a retailer warranty, so to keep things simple, assume ...
1
vote
1answer
91 views

AppleCare on the prizes from the new iPad contest?

This question could technically go on meta, but I think it makes more sense here on AskDifferent proper. So the new iPad contest was awesome. I even won something. Here's the question: When I go to ...
2
votes
1answer
109 views

AppleCare package and MacBook

It has been a week since I purchased my MacBook, and I don't have any money at the moment to purchase the AppleCare package. Is there any possibility for me to purchase it in 8 months? Will I then ...
8
votes
2answers
10k views

Does AppleCare cover physical wear on MacBook Pros?

I have a Mid-2010 MacBook Pro with AppleCare. I've had a few minor/cosmetic hardware issues: My power cord recently started coming apart. The rubber/plastic coating around the MagSafe end of the ...
2
votes
3answers
502 views

What are good warranty coverage options for a pre-owned Mac?

I am really looking at getting a used Mac Pro, and there are a lot of good used machines out there that will meet my needs that are around $1500. I was wondering what options I can get to help cover ...
4
votes
6answers
12k views

Is my MagSafe covered under my MacBook's AppleCare?

I have a white 2010 MacBook, and the outer casing for the wire on the MagSafe power adapter has developed a small split. Is this something that may be covered under my MacBook's AppleCare? Is it ...
1
vote
1answer
2k views

Is it safe to buy a MacBook Pro from some guy on eBay? [closed]

A guy on eBay seems to has a lot of new-in-box machines for sale for much less than you'd pay at the Apple store. In fact he has one with the specs I want. (I'll refrain from linking to him as I ...
1
vote
1answer
26k views

Does Apple have an email address, or must one call or mail them?

Does Apple have a customer service email address? I have checked their site, and I can only find phone numbers and a mailing address.
1
vote
2answers
544 views

Intermittent charge on Macbook Pro

I have a 2010 Macbook Pro with a MagSafe T Power adapter. The power adapter makes a buzzing/hissing/fuzzy noise when it is plugged into the wall. When it is plugged into my mac, my light turns green ...
9
votes
4answers
16k views

What is Apple's serial number flagging procedure?

My iPad was stolen a couple of weeks ago. I filed a police report, used Find My iPhone to locate the iPad, and was subsequently featured on the local news for a story...sadly, none of these routes did ...
2
votes
1answer
1k views

Does TechTool Deluxe still come with AppleCare?

I have always purchased AppleCare with new Macs, and I seem to recall TechTool Deluxe being an important part of the bundle. I bought an iMac at the beginning of the year and neglected to pop in the ...
1
vote
2answers
1k views

How to find closest AppleCare service provider

A friend is considering buying a MacBook pro AppleCare package. She lives on the Canary Islands, and is getting a new MacBook soon. Is there any official information on what kind of AppleCare ...
1
vote
1answer
2k views

Buying AppleCare warranty in a different name than the original buyer's

A friend has the opportunity to get a recently purchased Apple MacBook from a colleague in exchange for some work. It was very recently purchased (< 2 weeks). The receipt is in the original ...
3
votes
3answers
2k views

Alternatives to, or benefits of, AppleCare for a MacBook Pro?

I have a 17" MacBook Pro. I bought it in November 2010, so it is still under the one-year warranty and thus I have the ability to buy AppleCare and extend the warranty. Thing is, I'm having second ...
1
vote
2answers
1k views

Buy AppleCare for MacBook Pro in different country than I bought MacBook

I bought a MacBook Pro 13" in june 2010 in Poland. I want to buy AppleCare Protection, I'm going to Hong Kong where it is 50% cheaper than in Poland. So can I buy it there? Or are there any ...
8
votes
4answers
3k views

What should I do when Apple Support fails to diagnose iPad 3G Failure?

I got an iPad back in June 2010 and it worked wonderfully for about 30 days; full bars for 3G all the time. I loved it. Then one day the 3G just seemed to quit working and Apple says it is "fine." ...
2
votes
5answers
11k views

If a buy a mac from another retailer, do I get the same warranty that I would get from Apple?

On this page, it shows that without the Apple Care package, you get 1 year limited warranty, and 90 days of complimentary telephone technical support on a mac. If I buy the mac from another retailer ...
2
votes
5answers
2k views

I think I have bricked my MacBook Pro, what are my options to get it fixed?

I have been having power issues with my MacBook Pro (late 2007?). The power cable had a dodgy connection, and kept cutting out. This destroyed the life of the battery to the point where it would only ...
7
votes
3answers
182 views

AppleCare for iPad

I just picked up an iPad and the sales "specialist" was completely unconvincing for me to get the AppleCare extended warranty. I realize the iPad is fairly new, so not a lot of failures yet, but I am ...