The support arm of Apple, Inc is called AppleCare and the people that work in support, the websites, the genius bar and of course the product sold as Apple Care Protection Plan that all fit under this umbrella tag

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1answer
221 views

I dropped my iPhone 5c and it cracked; now the screen is changing colors

Can I just get a new screen and is it not covered under AppleCare?
3
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1answer
123 views

How to become Apple iOS certified technician? is ACMT enough?

I cant find if ACMT (Apple Certified Mac Technician) cover also iOS devices, I work in big company full of iPhones and we send to repair at least 10 iPhones every month so it will be better to repair ...
3
votes
1answer
148 views

Will Apple Store employees activate my new iPhone?

I bought a SIM FREE( Unlocked) iPhone 6s from the Apple Store in Glendale the other day. The reason I used more money to get the SIM free one is because I'm here in L.A for a little vacation, but I ...
52
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3answers
9k views

Can I trust Apple support and share my password?

I have problem with iCloud backup on my iPhone. After several calls to the Russian department of Apple support they suggest me to change my AppleID password temporarily to an test password proposed by ...
0
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2answers
66 views

My charger has stopped working. I have AppleCare. How do I go about getting a new charger?

My MacBook Pro mid-2015 charger mysteriously* stopped working today. I have AppleCare but I live in Ireland and there are no Apple Stores here. Can I go into an Apple authorised reseller and get a ...
0
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0answers
22 views

Checking MacBook Pro for incipient hardware problems before Applecare runs out

My trusty Macbook Pro is nearing its third birthday and the end of Applecare. Is there anything I can do identify hardware components that are starting to degrade, so I can get them serviced before ...
0
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1answer
109 views

Does AppleCare warranty follow the device or the user?

I've bought a used MacBook Air and according to the serial I've noticed that the previous owner has linked an AppleCare plan to it, up to 2017. Does the warranty follow the device or the user? Better ...
0
votes
1answer
4k views

Will Apple replace my broken Lightning cable for free?

I have an iPhone 6 and bought AppleCare for it. The Lightning cable that came with it is starting to split (see the picture). It still charges fine, to the best of my knowledge, but is it eligible for ...
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2answers
427 views

Costs of canceling repair?

After cracking my iPhone, I contacted apple support, started a service request, and filled out the ""Send in for Service" option. However, I am now trying to cancel (which apparently is done by simply ...
0
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1answer
43 views

Apple Developer Account enrollment language

I'm trying to get enrolled to apple developer program so i can publish my apps on the app store, currently i live in Turkey so whenever i open the enrollment page to pay 100 USD the website redirects ...
4
votes
1answer
155 views

When should I try to get ACMT certified?

A friend and I went to a local Apple Authorized Service Provider the other day to ask if he had any advice about getting a job, and he suggested studying and getting tested for ACMT (Apple Certified ...
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2answers
4k views

Do Apple stores refuse to repair your iPhone if not purchased directly from Apple?

I am planning to buy an iPhone 6 from an online store. But I have been told that if I buy from anywhere except the Apple store, I won't be able to enjoy the benefits of the warranty and guarantee. Is ...
2
votes
1answer
622 views

How does AppleCare Protection work overseas? (MacBook Pro 13 inch)

If I buy an apple laptop overseas can I get the apple protection back in UK? If I buy the laptop and Apple protection abroad, if something has gone wrong will it be protected when I am back in UK.
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2answers
288 views

Apple recognized repair service asking for password?

I took my MacBook Pro to an Apple recognized provider for repair, and as part of the repair setup they asked for my account password... Is that a regular routine?
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0answers
15 views

Removal of phantom photos/videos?

In my general settings, it says that my iphone 6 contains 1996 photos and 111 videos when in reality..... I have 25 photos total and no videos. I recently wiped out my entire camera roll and recently ...
1
vote
0answers
28 views

What does the repair through Apple of the standby button of an iPhone 4S cost?

As the title states. Has anyone done such a repair by Apple? I asked Apple Care but they couldn't tell me a price. I don't have guarantee anymore.
0
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1answer
197 views

IPad Battery replacement criteria under warranty, no applecare

does the complimentary one year warranty cover replacement of batteries that go below 50% of original capacity? What is 50%...? Like how fast does it have to drain? Is there a way to measure without ...
0
votes
1answer
212 views

Waranty and Apple Care plan after exchange of SSD?

I might have to bring my Early 2013 MacBook Pro Retina in for service as the screen shows some strange smudging (I just post it here as it looks quite strange...). But I replaced the internal SSD ...
0
votes
1answer
189 views

Mac Book Pro - Logic board stopped working

I Had purchased Mac Book Pro before around 14 month from one of the apple store. It just blinking and doesn't start. As per customer service they ask to replace logic board and It costs almost around $...
0
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1answer
576 views

Can you buy Apple Care from eBay after purchase iPhone?

I see advertisements on eBay selling Apple Care for half the price. I bought my iPhone 6 a week ago. Can I still buy discounted Apple Care from eBay?
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0answers
93 views

pre existing icloud info on new iphone 5

my iphone 5 bended. i went to apple and they gave me a new one. trying to restore it to my latest backup from before going to service thru icloud i'm asked to login as a pre existing user: mryoung....
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0answers
181 views

Can't login to Apple Support Communities

It seems I am unable to login to Apple Support Communities with my Apple ID. After login, I keep being directed to the following page: https://discussions.apple.com/backsoon/error.html Anyone else ...
2
votes
1answer
2k views

Is there a iPod touch 1st gen recall program by Apple?

I have a iPod touch 1st generation and was about to sell but somebody said to me to get in touch with Apple because apparently they are recalling them and I could get a iPod touch 5th gen? Is this ...
3
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2answers
2k views

Apple Knowledgebase pages often blank

This seems to be rather hit & miss, but often a link posted on SE leading to support.apple.com/kb/[reference code] seems to just give a blank page, as though it neither loads nor times out. ...
1
vote
1answer
341 views

Dislocated metal plate in Thunderbolt port

This morning my external monitor refused to turn on. After examination I found my second thunderbolt port damaged. A small metal plate/contact on the top of the port had been dislocated, bent out of ...
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0answers
73 views

I have an iPhone 5S with Applecare+, do I have any options for trading in for 6?

As stated above, I have two month old iPhone 5s that I bought directly from an Apple store. It's been really jittery lately, screen flickers, crashing, etc, and although I know that apple will replace ...
0
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1answer
1k views

My battery died toward the end of Yosemite installation. Now login screen freezes

My Yosemite installation was at "less than a minute remaining" for about 5 mins. Then my battery died. When I charged and turned on the power, I got to the Yosemite login screen. When I log in, the ...
6
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1answer
2k views

How do I find a specific bug on Apple's Bug Reporter?

Apple's Bug Reporter site sometimes provides numbers of related or duplicate bugs, but I see no way to locate the referred-to bug, and the search feature only searches bugs that I've submitted. How ...
6
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2answers
509 views

Apple Care email + payment request

Just got this email. Did not open the link (since the price looked ridiculous). The link would lead to a look a like the Apple Log In window. What is up with that? someone trying to collect ...
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vote
1answer
397 views

Bent my iPhone 6 Plus, what can i do about this? It was purchased second hand

What are some options if I bent my iPhone 6 Plus? I purchased my phone from craigslist so I don't have a receipt. Will Apple even take it back?
2
votes
1answer
694 views

Going in for an apple repair, do I need to remove my second hard drive for the superdrive?

The right fan on my mac stopped working, I have scheduled an appointment at the mac store genius bar (its still in warranty). I have installed a second hard drive in place of the super drive, and ...
0
votes
3answers
5k views

I have a mid-2012 MacBook Air, and the Service Battery alert is showing

My 13" Macbook Air recently started showing the "service battery" alert. It's the mid-2012 model, and is still under Apple Care. The alert seems to appear mainly when I'm running off the battery. Is ...
0
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1answer
23 views

iPhone 5 no phone services

I am unable to dial out receive calls or text messages. How can I fix the problem? I've tried shutting it down waiting awhile then turning it back on and the phone still shows "searching".
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0answers
200 views

Buying AppleCare for a macbook from a country where it is not officially supported

A number of sources confirm that AppleCare can be bought any time during warranty and even in a different country. In my country (South Africa) apple care is not officially supported, the resellers ...
2
votes
2answers
171 views

Does AppleCare care if I've modded my machine?

I have a 15" MacBook Pro whose SuperDrive I have removed and added a ssd. It's been running well like this everyday for 30 months. I was using it the other day, and the video started to freak out ...
1
vote
1answer
123 views

Apple support, mac with unencrypted drive

Because of an incident happened a few days ago, I'll have to bring my MacBook Pro to an Apple Store to get it repaired. Problem: Even though automatic logins are disabled, and to access the computer ...
0
votes
0answers
25 views

MBPr 2012 15 in. Problem Diagnosing Problem

There's a problem with my macbook and I don't know how to replicate it. I have a good feeling that the problem stems from overheating but I don't have a solid way of showing it if I were to take it to ...
3
votes
2answers
323 views

Can you go to an Apple store for a problem with a product you bought in another country?

I got an iPhone in Germany, but I'm in Japan now. The camera has got some issues, and I wonder if I can go to a Japanese apple store with my problem or do I have to wait until I'm visiting Europe/...
0
votes
1answer
50 views

Calls from and to my iPhone 4

I can make and receive phone calls from everyone and anyone except for my boyfriend. All it says is my call can not be completed and the same goes for him. So what's causing this?
2
votes
1answer
118 views

What is the AppleCare agreement's location?

I bought my Mac and AppleCare in Oz, but I mainly use my Mac in Hong Kong. When I register my AppleCare, it asks me to fill in the location. What is this about? Which location should I choose? Thanks.
2
votes
2answers
352 views

Can Macbook be serviced by Apple Care with FileVault enabled?

A few years back I had to send a Powerbook to Apple for hardware repairs (the optical disc stopped working and had to be replaced.) I had FileVault enabled, and the tech at the time told me I'd have ...
3
votes
2answers
8k views

Is AppleCare Transferable on iPhones?

A friend of mine purchased an iPhone 5 a couple of months ago which she now wishes to sell. She said she has contacted Apple with regards to the AppleCare warranty and selling her iPhone and was ...
5
votes
1answer
1k views

“Pre-registered” AppleCare — to whom is it registered?

When I log into my Apple ID on Apple's site here, https://selfsolve.apple.com/GetAgreements.do, I am able to view a complete list of all of my AppleCare registrations. This is very convenient for ...
0
votes
1answer
2k views

Locating AppleCare UK's New Live Online Chat Support?

Apparently AppleCare UK has been revamped to include a brand new live online chat support system, where you can chat in a text box with a member of technical support. How do I locate this ?
3
votes
2answers
9k views

What Information Is Gleaned From Conducting An Apple Hardware Test?

What information is gleaned from conducting an Apple Hardware Test ( or Apple Diagnostics for Macs purchased from June 2013), when trying to find out if something is wrong with my Mac ?
4
votes
3answers
4k views

Will upgrading Mac Mini hard drive void AppleCare Warranty?

After purchasing a Mac Mini, I wanted to replace the hard drive from a 5,400 rpm hard drive to a 7,200 hard drive. Will this replacement void my AppleCare warranty?
0
votes
1answer
404 views

AppleCare Status On My Mac: Ways to Check?

I am aware that one can check the AppleCare Status of their Mac by going to Apple Support. What other ways exist (that maybe inbuilt within OS X) to clarify this, and possibly even schedule a repair ?...
3
votes
1answer
13k views

may I demand product replacement? Macbook Pro Retina will have screen replacement for the 3rd time

may I demand product replacement - completely new Macbook Pro Retina? My 15" Macbook Pro Retina will have screen replacement for the 3rd time. For the first time it was ghost effect - replaced with ...
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vote
1answer
2k views

How do I tell if my Apple hardware is covered by AppleCare?

My iPhone's lock screen button isn't behaving well and I'd like to take it to the Apple Store to get it replaced. I'm fairly certain I bought AppleCare on it, but the receipt and anything that might ...
0
votes
1answer
879 views

Apple care - product registration

I brought a macbook pro last year (on the 24th of March 2012). and today i tried to buy a apple care protection plan. When i tried to register the apple care protection plan i got an message which ...