The support arm of Apple, Inc is called AppleCare and the people that work in support, the websites, the genius bar and of course the product sold as Apple Care Protection Plan that all fit under this umbrella tag

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Dislocated metal plate in Thunderbolt port

This morning my external monitor refused to turn on. After examination I found my second thunderbolt port damaged. A small metal plate/contact on the top of the port had been dislocated, bent out of ...
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I have an iPhone 5S with Applecare+, do I have any options for trading in for 6?

As stated above, I have two month old iPhone 5s that I bought directly from an Apple store. It's been really jittery lately, screen flickers, crashing, etc, and although I know that apple will replace ...
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Cannot connect to any “apple.com” page on the internet

I have a mac air bought in Sweden and upgraded to Yosemite recently and did it in France. Since then I have troubles notably with the appstore (I cannot even connect to it now that I'm back in ...
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69 views

My battery died toward the end of Yosemite installation. Now login screen freezes

My Yosemite installation was at "less than a minute remaining" for about 5 mins. Then my battery died. When I charged and turned on the power, I got to the Yosemite login screen. When I log in, the ...
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1answer
19 views

How do I find a specific bug on Apple's Bug Reporter?

Apple's Bug Reporter site sometimes provides numbers of related or duplicate bugs, but I see no way to locate the referred-to bug, and the search feature only searches bugs that I've submitted. How ...
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2answers
368 views

Apple Care email + payment request

Just got this email. Did not open the link (since the price looked ridiculous). The link would lead to a look a like the Apple Log In window. What is up with that? someone trying to collect ...
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1answer
154 views

Bent my iPhone 6 Plus, what can i do about this? It was purchased second hand

What are some options if I bent my iPhone 6 Plus? I purchased my phone from craigslist so I don't have a receipt. Will Apple even take it back?
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1answer
119 views

Going in for an apple repair, do I need to remove my second hard drive for the superdrive?

The right fan on my mac stopped working, I have scheduled an appointment at the mac store genius bar (its still in warranty). I have installed a second hard drive in place of the super drive, and ...
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3answers
1k views

I have a mid-2012 MacBook Air, and the Service Battery alert is showing

My 13" Macbook Air recently started showing the "service battery" alert. It's the mid-2012 model, and is still under Apple Care. The alert seems to appear mainly when I'm running off the battery. Is ...
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1answer
19 views

iPhone 5 no phone services

I am unable to dial out receive calls or text messages. How can I fix the problem? I've tried shutting it down waiting awhile then turning it back on and the phone still shows "searching".
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74 views

Buying AppleCare for a macbook from a country where it is not officially supported

A number of sources confirm that AppleCare can be bought any time during warranty and even in a different country. In my country (South Africa) apple care is not officially supported, the resellers ...
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2answers
141 views

Does AppleCare care if I've modded my machine?

I have a 15" MacBook Pro whose SuperDrive I have removed and added a ssd. It's been running well like this everyday for 30 months. I was using it the other day, and the video started to freak out ...
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1answer
55 views

Apple support, mac with unencrypted drive

Because of an incident happened a few days ago, I'll have to bring my MacBook Pro to an Apple Store to get it repaired. Problem: Even though automatic logins are disabled, and to access the computer ...
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0answers
21 views

MBPr 2012 15 in. Problem Diagnosing Problem

There's a problem with my macbook and I don't know how to replicate it. I have a good feeling that the problem stems from overheating but I don't have a solid way of showing it if I were to take it to ...
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2answers
122 views

Can you go to an Apple store for a problem with a product you bought in another country?

I got an iPhone in Germany, but I'm in Japan now. The camera has got some issues, and I wonder if I can go to a Japanese apple store with my problem or do I have to wait until I'm visiting ...
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1answer
34 views

Calls from and to my iPhone 4

I can make and receive phone calls from everyone and anyone except for my boyfriend. All it says is my call can not be completed and the same goes for him. So what's causing this?
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1answer
58 views

What is the AppleCare agreement's location?

I bought my Mac and AppleCare in Oz, but I mainly use my Mac in Hong Kong. When I register my AppleCare, it asks me to fill in the location. What is this about? Which location should I choose? Thanks. ...
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1answer
168 views

Can Macbook be serviced by Apple Care with FileVault enabled?

A few years back I had to send a Powerbook to Apple for hardware repairs (the optical disc stopped working and had to be replaced.) I had FileVault enabled, and the tech at the time told me I'd have ...
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2answers
3k views

Is AppleCare Transferable on iPhones?

A friend of mine purchased an iPhone 5 a couple of months ago which she now wishes to sell. She said she has contacted Apple with regards to the AppleCare warranty and selling her iPhone and was ...
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1answer
710 views

“Pre-registered” AppleCare — to whom is it registered?

When I log into my Apple ID on Apple's site here, https://selfsolve.apple.com/GetAgreements.do, I am able to view a complete list of all of my AppleCare registrations. This is very convenient for ...
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1answer
695 views

Locating AppleCare UK's New Live Online Chat Support?

Apparently AppleCare UK has been revamped to include a brand new live online chat support system, where you can chat in a text box with a member of technical support. How do I locate this ?
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2answers
3k views

What Information Is Gleaned From Conducting An Apple Hardware Test?

What information is gleaned from conducting an Apple Hardware Test ( or Apple Diagnostics for Macs purchased from June 2013), when trying to find out if something is wrong with my Mac ?
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2answers
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Will upgrading Mac Mini hard drive void AppleCare Warranty?

After purchasing a Mac Mini, I wanted to replace the hard drive from a 5,400 rpm hard drive to a 7,200 hard drive. Will this replacement void my AppleCare warranty?
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121 views

AppleCare Status On My Mac: Ways to Check?

I am aware that one can check the AppleCare Status of their Mac by going to Apple Support. What other ways exist (that maybe inbuilt within OS X) to clarify this, and possibly even schedule a repair ...
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1answer
6k views

may I demand product replacement? Macbook Pro Retina will have screen replacement for the 3rd time

may I demand product replacement - completely new Macbook Pro Retina? My 15" Macbook Pro Retina will have screen replacement for the 3rd time. For the first time it was ghost effect - replaced with ...
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1answer
769 views

How do I tell if my Apple hardware is covered by AppleCare?

My iPhone's lock screen button isn't behaving well and I'd like to take it to the Apple Store to get it replaced. I'm fairly certain I bought AppleCare on it, but the receipt and anything that might ...
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1answer
632 views

Apple care - product registration

I brought a macbook pro last year (on the 24th of March 2012). and today i tried to buy a apple care protection plan. When i tried to register the apple care protection plan i got an message which ...
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555 views

Will Apple offer a discounted replacement for a water damaged iPhone 4S outside of warranty?

Will Apple offer a discounted replacement for a water damaged iPhone 4S outside of warranty? The water indicators on the outside of the phone have not gone off, but the one inside on the logic board ...
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1answer
285 views

Will an US purchased Mac receive Warranty coverage while in Brazil?

I bought a macbook pro and I'll have to work on a project in Brazil for over 7 months and I would like to know what is going to happen if any problems happens to my mac... I've checked and brazil ...
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8answers
6k views

Is installing a HDD instead of SuperDrive safe?

It's pretty popular to replace ones optical drive* on the MacBook Pro with a HDD, but how serious are the risks? *In most cases, you'd do this when installing a third-party SSD, but I'd like to leave ...
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1answer
353 views

Trouble with 13 inch MacBook Pro & about buying AppleCare

This is the 2nd time I have trouble with my 13" MacBook Pro, which I have purchased a little less than 1 year ago, in october 2011. First time it was 6-7 months ago—the logic board was short ...
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2answers
119 views

I don't want to lose my data on my iPhone, can someone help?

I got an iPhone 4S not too long ago, maybe a month or so. I already have it set up and I bought all of my music on iTunes. I am getting a MacBook Pro soon, and I want to load the music I have on my ...
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1answer
687 views

How to access apple support forum on “This username … is already taken, please choose another. Another has been provided” message?

See screenshot: This username "*" is already taken, please choose another. Another has been provided. If I enter a different forum username it tells me that the account is already associated with ...
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3answers
2k views

How does Apple's two year warranty in Europe work?

The EU has recently forced Apple to abide to the two-year warranty period mandated there. As I understand it, this is not a maker warranty, but a retailer warranty, so to keep things simple, assume ...
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1answer
86 views

AppleCare on the prizes from the new iPad contest?

This question could technically go on meta, but I think it makes more sense here on AskDifferent proper. So the new iPad contest was awesome. I even won something. Here's the question: When I go to ...
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1answer
102 views

AppleCare package and MacBook

It has been a week since I purchased my MacBook, and I don't have any money at the moment to purchase the AppleCare package. Is there any possibility for me to purchase it in 8 months? Will I then ...
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2answers
6k views

Does AppleCare cover physical wear on MacBook Pros?

I have a Mid-2010 MacBook Pro with AppleCare. I've had a few minor/cosmetic hardware issues: My power cord recently started coming apart. The rubber/plastic coating around the MagSafe end of the ...
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3answers
369 views

What are good warranty coverage options for a pre-owned Mac?

I am really looking at getting a used Mac Pro, and there are a lot of good used machines out there that will meet my needs that are around $1500. I was wondering what options I can get to help cover ...
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7answers
7k views

Is my MagSafe covered under my MacBook's AppleCare?

I have a white 2010 MacBook, and the outer casing for the wire on the MagSafe power adapter has developed a small split. Is this something that may be covered under my MacBook's AppleCare? Is it ...
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1answer
1k views

Is it safe to buy a MacBook Pro from some guy on eBay? [closed]

A guy on eBay seems to has a lot of new-in-box machines for sale for much less than you'd pay at the Apple store. In fact he has one with the specs I want. (I'll refrain from linking to him as I ...
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1answer
11k views

Does Apple have an email address, or must one call or mail them?

Does Apple have a customer service email address? I have checked their site, and I can only find phone numbers and a mailing address.
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2answers
482 views

Intermittent charge on Macbook Pro

I have a 2010 Macbook Pro with a MagSafe T Power adapter. The power adapter makes a buzzing/hissing/fuzzy noise when it is plugged into the wall. When it is plugged into my mac, my light turns green ...
8
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4answers
10k views

What is Apple's serial number flagging procedure?

My iPad was stolen a couple of weeks ago. I filed a police report, used Find My iPhone to locate the iPad, and was subsequently featured on the local news for a story...sadly, none of these routes did ...
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1answer
1k views

Does TechTool Deluxe still come with AppleCare?

I have always purchased AppleCare with new Macs, and I seem to recall TechTool Deluxe being an important part of the bundle. I bought an iMac at the beginning of the year and neglected to pop in the ...
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2answers
888 views

How to find closest AppleCare service provider

A friend is considering buying a MacBook pro AppleCare package. She lives on the Canary Islands, and is getting a new MacBook soon. Is there any official information on what kind of AppleCare ...
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1answer
1k views

Buying AppleCare warranty in a different name than the original buyer's

A friend has the opportunity to get a recently purchased Apple MacBook from a colleague in exchange for some work. It was very recently purchased (< 2 weeks). The receipt is in the original ...
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3answers
1k views

Alternatives to, or benefits of, AppleCare for a MacBook Pro?

I have a 17" MacBook Pro. I bought it in November 2010, so it is still under the one-year warranty and thus I have the ability to buy AppleCare and extend the warranty. Thing is, I'm having second ...
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2answers
802 views

Buy AppleCare for MacBook Pro in different country than I bought MacBook

I bought a MacBook Pro 13" in june 2010 in Poland. I want to buy AppleCare Protection, I'm going to Hong Kong where it is 50% cheaper than in Poland. So can I buy it there? Or are there any ...
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4answers
3k views

What should I do when Apple Support fails to diagnose iPad 3G Failure?

I got an iPad back in June 2010 and it worked wonderfully for about 30 days; full bars for 3G all the time. I loved it. Then one day the 3G just seemed to quit working and Apple says it is "fine." ...
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5answers
6k views

If a buy a mac from another retailer, do I get the same warranty that I would get from Apple?

On this page, it shows that without the Apple Care package, you get 1 year limited warranty, and 90 days of complimentary telephone technical support on a mac. If I buy the mac from another retailer ...