The support arm of Apple, Inc is called AppleCare and the people that work in support, the websites, the genius bar and of course the product sold as Apple Care Protection Plan that all fit under this umbrella tag

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49 views

Will Apple Store employees activate my new iPhone?

I bought a SIM FREE( Unlocked) iPhone 6s from the Apple Store in Glendale the other day. The reason I used more money to get the SIM free one is because I'm here in L.A for a little vacation, but I ...
50
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3answers
9k views

Can I trust Apple support and share my password?

I have problem with iCloud backup on my iPhone. After several calls to the Russian department of Apple support they suggest me to change my AppleID password temporarily to an test password proposed by ...
0
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2answers
53 views

My charger has stopped working. I have AppleCare. How do I go about getting a new charger?

My MacBook Pro mid-2015 charger mysteriously* stopped working today. I have AppleCare but I live in Ireland and there are no Apple Stores here. Can I go into an Apple authorised reseller and get a ...
0
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0answers
20 views

Checking MacBook Pro for incipient hardware problems before Applecare runs out

My trusty Macbook Pro is nearing its third birthday and the end of Applecare. Is there anything I can do identify hardware components that are starting to degrade, so I can get them serviced before ...
0
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1answer
69 views

Does AppleCare warranty follow the device or the user?

I've bought a used MacBook Air and according to the serial I've noticed that the previous owner has linked an AppleCare plan to it, up to 2017. Does the warranty follow the device or the user? Better ...
0
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1answer
1k views

Will Apple replace my broken Lightning cable for free?

I have an iPhone 6 and bought AppleCare for it. The Lightning cable that came with it is starting to split (see the picture). It still charges fine, to the best of my knowledge, but is it eligible for ...
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2answers
269 views

Costs of canceling repair?

After cracking my iPhone, I contacted apple support, started a service request, and filled out the ""Send in for Service" option. However, I am now trying to cancel (which apparently is done by simply ...
0
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1answer
40 views

Apple Developer Account enrollment language

I'm trying to get enrolled to apple developer program so i can publish my apps on the app store, currently i live in Turkey so whenever i open the enrollment page to pay 100 USD the website redirects ...
4
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1answer
131 views

When should I try to get ACMT certified?

A friend and I went to a local Apple Authorized Service Provider the other day to ask if he had any advice about getting a job, and he suggested studying and getting tested for ACMT (Apple Certified ...
2
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1answer
306 views

How does AppleCare Protection work overseas? (MacBook Pro 13 inch)

If I buy an apple laptop overseas can I get the apple protection back in UK? If I buy the laptop and Apple protection abroad, if something has gone wrong will it be protected when I am back in UK.
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2answers
201 views

Apple recognized repair service asking for password?

I took my MacBook Pro to an Apple recognized provider for repair, and as part of the repair setup they asked for my account password... Is that a regular routine?
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0answers
14 views

Removal of phantom photos/videos?

In my general settings, it says that my iphone 6 contains 1996 photos and 111 videos when in reality..... I have 25 photos total and no videos. I recently wiped out my entire camera roll and recently ...
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0answers
27 views

What does the repair through Apple of the standby button of an iPhone 4S cost?

As the title states. Has anyone done such a repair by Apple? I asked Apple Care but they couldn't tell me a price. I don't have guarantee anymore.
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1answer
161 views

IPad Battery replacement criteria under warranty, no applecare

does the complimentary one year warranty cover replacement of batteries that go below 50% of original capacity? What is 50%...? Like how fast does it have to drain? Is there a way to measure without ...
0
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1answer
149 views

Waranty and Apple Care plan after exchange of SSD?

I might have to bring my Early 2013 MacBook Pro Retina in for service as the screen shows some strange smudging (I just post it here as it looks quite strange...). But I replaced the internal SSD ...
0
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1answer
160 views

Mac Book Pro - Logic board stopped working

I Had purchased Mac Book Pro before around 14 month from one of the apple store. It just blinking and doesn't start. As per customer service they ask to replace logic board and It costs almost around ...
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1answer
467 views

Can you buy Apple Care from eBay after purchase iPhone?

I see advertisements on eBay selling Apple Care for half the price. I bought my iPhone 6 a week ago. Can I still buy discounted Apple Care from eBay?
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0answers
88 views

pre existing icloud info on new iphone 5

my iphone 5 bended. i went to apple and they gave me a new one. trying to restore it to my latest backup from before going to service thru icloud i'm asked to login as a pre existing user: ...
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0answers
142 views

Can't login to Apple Support Communities

It seems I am unable to login to Apple Support Communities with my Apple ID. After login, I keep being directed to the following page: https://discussions.apple.com/backsoon/error.html Anyone else ...
2
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1answer
2k views

Is there a iPod touch 1st gen recall program by Apple?

I have a iPod touch 1st generation and was about to sell but somebody said to me to get in touch with Apple because apparently they are recalling them and I could get a iPod touch 5th gen? Is this ...
3
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2answers
1k views

Apple Knowledgebase pages often blank

This seems to be rather hit & miss, but often a link posted on SE leading to support.apple.com/kb/[reference code] seems to just give a blank page, as though it neither loads nor times out. ...
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1answer
194 views

Dislocated metal plate in Thunderbolt port

This morning my external monitor refused to turn on. After examination I found my second thunderbolt port damaged. A small metal plate/contact on the top of the port had been dislocated, bent out of ...
0
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0answers
73 views

I have an iPhone 5S with Applecare+, do I have any options for trading in for 6?

As stated above, I have two month old iPhone 5s that I bought directly from an Apple store. It's been really jittery lately, screen flickers, crashing, etc, and although I know that apple will replace ...
0
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1answer
1k views

My battery died toward the end of Yosemite installation. Now login screen freezes

My Yosemite installation was at "less than a minute remaining" for about 5 mins. Then my battery died. When I charged and turned on the power, I got to the Yosemite login screen. When I log in, the ...
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1answer
1k views

How do I find a specific bug on Apple's Bug Reporter?

Apple's Bug Reporter site sometimes provides numbers of related or duplicate bugs, but I see no way to locate the referred-to bug, and the search feature only searches bugs that I've submitted. How ...
6
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2answers
481 views

Apple Care email + payment request

Just got this email. Did not open the link (since the price looked ridiculous). The link would lead to a look a like the Apple Log In window. What is up with that? someone trying to collect ...
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1answer
378 views

Bent my iPhone 6 Plus, what can i do about this? It was purchased second hand

What are some options if I bent my iPhone 6 Plus? I purchased my phone from craigslist so I don't have a receipt. Will Apple even take it back?
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1answer
587 views

Going in for an apple repair, do I need to remove my second hard drive for the superdrive?

The right fan on my mac stopped working, I have scheduled an appointment at the mac store genius bar (its still in warranty). I have installed a second hard drive in place of the super drive, and ...
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3answers
5k views

I have a mid-2012 MacBook Air, and the Service Battery alert is showing

My 13" Macbook Air recently started showing the "service battery" alert. It's the mid-2012 model, and is still under Apple Care. The alert seems to appear mainly when I'm running off the battery. Is ...
0
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1answer
23 views

iPhone 5 no phone services

I am unable to dial out receive calls or text messages. How can I fix the problem? I've tried shutting it down waiting awhile then turning it back on and the phone still shows "searching".
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174 views

Buying AppleCare for a macbook from a country where it is not officially supported

A number of sources confirm that AppleCare can be bought any time during warranty and even in a different country. In my country (South Africa) apple care is not officially supported, the resellers ...
2
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2answers
168 views

Does AppleCare care if I've modded my machine?

I have a 15" MacBook Pro whose SuperDrive I have removed and added a ssd. It's been running well like this everyday for 30 months. I was using it the other day, and the video started to freak out ...
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1answer
111 views

Apple support, mac with unencrypted drive

Because of an incident happened a few days ago, I'll have to bring my MacBook Pro to an Apple Store to get it repaired. Problem: Even though automatic logins are disabled, and to access the computer ...
0
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0answers
25 views

MBPr 2012 15 in. Problem Diagnosing Problem

There's a problem with my macbook and I don't know how to replicate it. I have a good feeling that the problem stems from overheating but I don't have a solid way of showing it if I were to take it to ...
3
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2answers
281 views

Can you go to an Apple store for a problem with a product you bought in another country?

I got an iPhone in Germany, but I'm in Japan now. The camera has got some issues, and I wonder if I can go to a Japanese apple store with my problem or do I have to wait until I'm visiting ...
0
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1answer
47 views

Calls from and to my iPhone 4

I can make and receive phone calls from everyone and anyone except for my boyfriend. All it says is my call can not be completed and the same goes for him. So what's causing this?
2
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1answer
113 views

What is the AppleCare agreement's location?

I bought my Mac and AppleCare in Oz, but I mainly use my Mac in Hong Kong. When I register my AppleCare, it asks me to fill in the location. What is this about? Which location should I choose? Thanks. ...
2
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2answers
315 views

Can Macbook be serviced by Apple Care with FileVault enabled?

A few years back I had to send a Powerbook to Apple for hardware repairs (the optical disc stopped working and had to be replaced.) I had FileVault enabled, and the tech at the time told me I'd have ...
3
votes
2answers
8k views

Is AppleCare Transferable on iPhones?

A friend of mine purchased an iPhone 5 a couple of months ago which she now wishes to sell. She said she has contacted Apple with regards to the AppleCare warranty and selling her iPhone and was ...
5
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1answer
1k views

“Pre-registered” AppleCare — to whom is it registered?

When I log into my Apple ID on Apple's site here, https://selfsolve.apple.com/GetAgreements.do, I am able to view a complete list of all of my AppleCare registrations. This is very convenient for ...
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1answer
2k views

Locating AppleCare UK's New Live Online Chat Support?

Apparently AppleCare UK has been revamped to include a brand new live online chat support system, where you can chat in a text box with a member of technical support. How do I locate this ?
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2answers
8k views

What Information Is Gleaned From Conducting An Apple Hardware Test?

What information is gleaned from conducting an Apple Hardware Test ( or Apple Diagnostics for Macs purchased from June 2013), when trying to find out if something is wrong with my Mac ?
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3answers
3k views

Will upgrading Mac Mini hard drive void AppleCare Warranty?

After purchasing a Mac Mini, I wanted to replace the hard drive from a 5,400 rpm hard drive to a 7,200 hard drive. Will this replacement void my AppleCare warranty?
0
votes
1answer
341 views

AppleCare Status On My Mac: Ways to Check?

I am aware that one can check the AppleCare Status of their Mac by going to Apple Support. What other ways exist (that maybe inbuilt within OS X) to clarify this, and possibly even schedule a repair ...
3
votes
1answer
12k views

may I demand product replacement? Macbook Pro Retina will have screen replacement for the 3rd time

may I demand product replacement - completely new Macbook Pro Retina? My 15" Macbook Pro Retina will have screen replacement for the 3rd time. For the first time it was ghost effect - replaced with ...
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1answer
2k views

How do I tell if my Apple hardware is covered by AppleCare?

My iPhone's lock screen button isn't behaving well and I'd like to take it to the Apple Store to get it replaced. I'm fairly certain I bought AppleCare on it, but the receipt and anything that might ...
0
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1answer
843 views

Apple care - product registration

I brought a macbook pro last year (on the 24th of March 2012). and today i tried to buy a apple care protection plan. When i tried to register the apple care protection plan i got an message which ...
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1answer
676 views

Will Apple offer a discounted replacement for a water damaged iPhone 4S outside of warranty?

Will Apple offer a discounted replacement for a water damaged iPhone 4S outside of warranty? The water indicators on the outside of the phone have not gone off, but the one inside on the logic board ...
3
votes
1answer
433 views

Will an US purchased Mac receive Warranty coverage while in Brazil?

I bought a macbook pro and I'll have to work on a project in Brazil for over 7 months and I would like to know what is going to happen if any problems happens to my mac... I've checked and brazil ...
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8answers
9k views

Is installing a HDD instead of SuperDrive safe?

It's pretty popular to replace ones optical drive* on the MacBook Pro with a HDD, but how serious are the risks? *In most cases, you'd do this when installing a third-party SSD, but I'd like to leave ...