The stores operated by Apple Retail as well as the online, and custom stores for education, business and/or enterprise.

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14
votes
7answers
3k views

What are the advantages of buying a Mac at an Apple Store?

I'm trying to determine if it's better to purchase a Mac from an Apple Store or from a separate retailer. Beyond the hands on and focused purchase experience are there long term advantages derived ...
10
votes
2answers
731 views

iPad buyer's regret

If someone is amazed by the new iPad that Apple announced today, but recently bought an iPad 2 from an Apple Store, is it too late? Could that person return the previous iPad purchase in order to be ...
9
votes
6answers
51k views

Battery diagnostic tool at Apple Genius Bars

I have a one-year old iPhone 5 and it's battery performance has dramatically decreased over the last few months. As I could use my iPhone for over 24 hours a year ago, the lifespan has halved by now. ...
6
votes
2answers
838 views

Do refurbished Macs come in the standard boxes when ordered from the online store

Do refurbished Macs come in the standard boxes when ordered from the online store?
6
votes
1answer
350 views

Do Apple Geniuses check if computers are “lost” with iCloud's Find My Mac before performing firmware password resets?

Firmware password protection1 is nice, but would the Genius Bar actually mind my "lost" status noted online if my computer ends up in a store to reset the firmware password (which is the easiest ...
3
votes
2answers
64 views

Can you go to an Apple store for a problem with a product you bought in another country?

I got an iPhone in Germany, but I'm in Japan now. The camera has got some issues, and I wonder if I can go to a Japanese apple store with my problem or do I have to wait until I'm visiting ...
3
votes
2answers
931 views

Is it possible to use an Apple gift card toward repairs?

I have a gift card whose balance should just about exactly cover the cost of some repairs Apple is doing on my computer. Is it possible to spend a gift card on repairs? I assume so, but I cannot find ...
3
votes
1answer
1k views

Is there a human-readable summary of Apple's Terms and Conditions?

Just went to update my apps on my iPhone and it looks like Apple have updated their Terms and Conditions and Apple Privacy Policy. It's currently at 62 pages! Has anyone read it thoroughly and can ...
2
votes
2answers
382 views

Conditions for repair at Apple Store

Last time I was in an Apple Store, they suggested they could repair the Super Drive on my MacBook Pro (2010) when I next came in. Of course, it is out of warranty, so there will be a charge. But, are ...
2
votes
6answers
36k views

When would the US apple store provide Unlocked iPhone 5S?

The iPhone 5S won't be released where I live until maybe a month or two. I would like to get my hands on one from the US (better prices than UK) but I want it to be unlocked. Apparently only the ...
2
votes
2answers
2k views

How many unlocked iPhones (no contract) can you buy from an Apple store?

I'm planning on buying the iPhone 4S from the Apple store when it comes out next week (waiting in line in NYC shouldn't be too bad). In the past, how many unlocked iPhones will they let you purchase ...
2
votes
1answer
88 views

Is it possible to buy an iPhone from Apple without a plan?

I'm really interested in purchasing an iPhone, but I'm usually in a Wi-Fi area, so I don't see a reason to waste money on a plan I don't need. Is there any way I can buy an iPhone through Apple ...
2
votes
1answer
375 views

Is it still possible to purchase a license for Mac OS X 10.6 Snow Leopard Server from Apple?

Mac OS X Server 10.6 Snow Leopard Server is no longer for sale at the Apple Store website. Mac OS X Server software licenses were sold as a separate full operating system from Apple until 10.7 Lion, ...
2
votes
2answers
171 views

Are 17" MacBook Pro for sale by Apple?

I have a 2010 Macbook Pro 17" It does not have a Thunderbolt port. I believe about a year ago Apple released a 17" that had a thunderbolt port. I was thinking about upgrading to a newer 17" model but ...
2
votes
1answer
2k views

How often does Apple.com update their refurbished stock?

How often does Apple.com update their refurbished stock? Is there a schedule, is it based upon product availability, or a combination of the two?
2
votes
1answer
465 views

Is it possible to purchase hardware using my Apple ID credit?

I know that I can purchase apps, music, movies etc. using the credit that's on my Apple ID. But is it also possible to purchase hardware from the online Apple Store, using that same credit on my Apple ...
2
votes
1answer
81 views

Unsold iPhones & Battery Life

There is a lot unsold iPhones 4s on the Apple Store. According to the "About iPhone Batteries", iPhone's battery should be regularly charged. But in case that the battery is not charge after the ...
2
votes
2answers
115 views

Where can you buy Apple earphones?

On the Apple store there are EarPods. And there are In-Ear Headphones. But what if I want to buy the good ol' Earphones? I find these to be the most comfortable of them all. Apple appears to ...
2
votes
1answer
65 views

Why is the % saved only displayed for some refurbished products?

I was browsing the listing for the refurbished iMacs and noticed that some of the items explicitly state how much is being saved while others do not. While it is easy to calculate the savings ...
2
votes
0answers
88 views

publishing similar apps on apple store [closed]

I am an indiviual developer (I also have a company too). Some of our clients want to publish apps that can support their business. We have created a template app for one of the customers, and for ...
2
votes
1answer
93 views

Historically, how long does it take for MBP/MBA to reach the refurbished store after release?

From the previous releases of the MacBook Air and MacBook Pro, how long is the gap between the devices being released and appearing on the Apple refurbished website?
1
vote
3answers
1k views

How does Apple's two year warranty in Europe work?

The EU has recently forced Apple to abide to the two-year warranty period mandated there. As I understand it, this is not a maker warranty, but a retailer warranty, so to keep things simple, assume ...
1
vote
1answer
2k views

Which country in Europe offers Macbook Air 13" with US keyboard (with wide enter)? [closed]

I would like to buy a Macbook Air, but I don't like the small and narrow Enter (return) key, small left Shift and the extra keys that you can buy in Czech stores/eshops that sell Apple products. This ...
1
vote
2answers
508 views

Should I buy from an Apple Store, a reseller, or online?

Does it matter where I purchase an Apple product (Macbook Pro), or will I get essentially the same product with the same level of support no matter where I buy it?
1
vote
2answers
768 views

How to find closest AppleCare service provider

A friend is considering buying a MacBook pro AppleCare package. She lives on the Canary Islands, and is getting a new MacBook soon. Is there any official information on what kind of AppleCare ...
1
vote
1answer
69 views

What did 3rd Party Accessories sell for on Black Friday last year (2011) at the Apple Store? [closed]

Not sure if this was the appropriate place to ask, but it is Apple related so here we go: This is Apple's 2nd year of doing Black Friday sales, does anyone have any information on what 3rd party ...
1
vote
1answer
1k views

Broken keyboard: Apple store policy?

One of the keys on my keyboard is non-responsive after cleaning it. I want to get the keyboard repaired rather than buy a new one. What is the Apple store policy for keyboard repairs? My iMac is out ...
1
vote
2answers
1k views

How should I prep a laptop for a return?

I'm returning a Macbook Air I purchased last week at an Apple Store (not because I don't like it, I just need a bit more screen real estate) and I want to make sure I put it in an acceptable state. ...
1
vote
1answer
198 views

Used iPhone 3G 16G - Worth anything?

I currently have a an iPhone 5 64GB I am using and a iPhone 3 16GB I am not using. Planning to upgrade to the iPhone 6 when it comes out later this year. I've heard Apple will give you cash off ...
1
vote
2answers
456 views

Macbook Air 2012 memory upgrade

I've won a 4gb RAM Macbook Air yesterday. I know that the RAM is soldered to the motherboard, so therefore non user upgradeable. I was wondering whether my nearest Apple Store could perform an ...
1
vote
1answer
49 views

Securing my data when recycling iPod at the Apple Store

I'd like to get a new iPod touch, I'd also like to not have to re-input all my contacts and notes (don't mind clearing out the apps) but I want to make sure of two things before I go in and take ...
1
vote
1answer
1k views

Educational discount policy at Apple and international student [closed]

I would like to know the discount amount available for educational at Apple stores and how does this apply cross-country. Is the educational discount valid for refurbished products? For example, if ...
1
vote
2answers
2k views

Do Apple retail stores allow trade-ins?

Is it possible to trade my 2009 MacBook Pro for store credit or something?
1
vote
0answers
45 views

Auto update apps on device when syncing in iTunes

I have several devices. After updating apps on the device that I used to purchase apps, I can sync the updates to my iTunes on the Mac using USB cable. All but one device got the apps updated when ...
1
vote
4answers
2k views

Are replacement iPhone 5's unlocked?

I got a free replacement for my damaged iPhone 5 at my local Apple Store. I watched the clerk take a SIM card out of the old iPhone and pop it into the new one, which surprised me because I thought ...
1
vote
0answers
130 views

Where, in India, can I buy a 2012 Macbook Air? [closed]

I want to buy a 2012 Macbook Air (first timer!) but unfortunately it looks like almost all Apple Shops (resellers) around where I live only have old versions. One of these places even has the balls to ...
0
votes
2answers
116 views

apple review process taking long time

I know this is not general question and should not be asked here. However I am asking as someone might know the Apple process of reviewing the app. I had uploaded two app recently. App 1 >> ...
0
votes
1answer
43 views

iPad exchange warranty transfer

I bought a 4th-gen iPad in May. Recently the home button has started sticking. I'm going to take it to the Apple Store for an exchange. My question is, will the warranty transfer to the new iPad ...
0
votes
1answer
190 views

Can I apply to student discount just with a school ID

I'm an international student currently in an exchange program in a US school. I do have a student ID card, but that's it. According to your experience, will I be able to get the student discount? ...
0
votes
1answer
80 views

I can't access apple.com from my Macbook

For some reason I cannot access apple.com from my MacBook since last week. Was Lion at that time, so I thought updating to Mountain might help, but no luck. Also a full reset and back to original ...
0
votes
1answer
434 views

How to get money back from cancelled apple store order (visa)?

Apple has cancelled my order on the the 5th of March. Today is 12th of March and I still haven't got my money back. What should I do in this case? I'm using visa card.
0
votes
2answers
399 views

Apple computers model name identification and getting detailed specs?

I'm about to buy a MacBook Pro Customized Model, its model name and number is MD831/LLA. When I google it, I couldnt find anything from a trusted apple source. Specifications of the model is as ...
0
votes
1answer
57 views

How can I see a list of my reviews in iPad Apple Store?

I want to see a list of my rewiews so I can keep track of apps I have reviewed and perhaps share them to my friends. So, how can I preview my reviews, i.e. the feedback, feature-request and such ...
0
votes
1answer
283 views

Reviewing Apple Store apps anonymously?

I have tested many apps and I would like to review them in the Apple Store. I use an iPad. I don't want to review apps under the account my credit card is tied to. How can I review apps ...
0
votes
3answers
10k views

Is my iPhone model number MC922LL/A unlocked or locked?

I have seen that there are many other model numbers of iPhone 4S's, but I have not seen any info about model number MC922ll/A Is an iPhone 4S of this model unlocked or locked to a specific mobile ...
0
votes
1answer
3k views

Scheduling Appointments for iPhone Repair at the Apple Store?

In our IT department we have two iPhones 5 with cracked screens and we need to get them fixed. I've gone to the Apple Store personally for my iPod Touch 4G, and I was required to schedule an ...
0
votes
0answers
17 views

Does my app contain “Gambling and Contests”

I know this may sound as a stupid question, but I am having a hard time determining what exactly the term "Gambling and Contests" covers. I have an app where users can enter competitions by uploading ...
0
votes
0answers
8 views

Print invoice from Apple store not available?

I try to print the invoice of the MBP I bought about one year ago from the apple store. This option is supposed to be available, however it is not there. The Q/A and overview pages keep redirecting me ...
0
votes
0answers
15 views

My macbook pro is getting some current while connecting to external monitor

My macbook is getting some current or can be said as vibrating when i connect it to Thunderbolt to VGA adapter to external monitor. and then when i connect macbook to magsafe connector for charging , ...
0
votes
0answers
14 views

Splashpage software installed after Apple store support session

Yesterday, I went to an Apple store asking for support to the genius bar and they checked my laptop with a diagnostic tool. Now I've noticed I have an application (splashtop, a remote desktop ...