The stores operated by Apple Retail as well as the online, and custom stores for education, business and/or enterprise.

learn more… | top users | synonyms

14
votes
7answers
5k views

What are the advantages of buying a Mac at an Apple Store?

I'm trying to determine if it's better to purchase a Mac from an Apple Store or from a separate retailer. Beyond the hands on and focused purchase experience are there long term advantages derived ...
10
votes
2answers
754 views

iPad buyer's regret

If someone is amazed by the new iPad that Apple announced today, but recently bought an iPad 2 from an Apple Store, is it too late? Could that person return the previous iPad purchase in order to be ...
9
votes
8answers
98k views

Battery diagnostic tool at Apple Genius Bars

I have a one-year old iPhone 5 and it's battery performance has dramatically decreased over the last few months. As I could use my iPhone for over 24 hours a year ago, the lifespan has halved by now. ...
7
votes
1answer
383 views

Do Apple Geniuses check if computers are “lost” with iCloud's Find My Mac before performing firmware password resets?

Firmware password protection1 is nice, but would the Genius Bar actually mind my "lost" status noted online if my computer ends up in a store to reset the firmware password (which is the easiest ...
6
votes
2answers
954 views

Do refurbished Macs come in the standard boxes when ordered from the online store

Do refurbished Macs come in the standard boxes when ordered from the online store?
3
votes
2answers
259 views

Where do you get the tool they use at the Genius Bar to remove SIM cards?

I was at the Genius Bar recently and the techs had a tiny tool on their loop of cables that looked like a pin with an oval-shaped loop at the top. Anyone know where to acquire this tool? I know I ...
3
votes
2answers
127 views

Can you go to an Apple store for a problem with a product you bought in another country?

I got an iPhone in Germany, but I'm in Japan now. The camera has got some issues, and I wonder if I can go to a Japanese apple store with my problem or do I have to wait until I'm visiting ...
3
votes
2answers
1k views

Is it possible to use an Apple gift card toward repairs?

I have a gift card whose balance should just about exactly cover the cost of some repairs Apple is doing on my computer. Is it possible to spend a gift card on repairs? I assume so, but I cannot find ...
3
votes
1answer
1k views

Is there a human-readable summary of Apple's Terms and Conditions?

Just went to update my apps on my iPhone and it looks like Apple have updated their Terms and Conditions and Apple Privacy Policy. It's currently at 62 pages! Has anyone read it thoroughly and can ...
2
votes
2answers
402 views

Conditions for repair at Apple Store

Last time I was in an Apple Store, they suggested they could repair the Super Drive on my MacBook Pro (2010) when I next came in. Of course, it is out of warranty, so there will be a charge. But, are ...
2
votes
6answers
38k views

When would the US apple store provide Unlocked iPhone 5S?

The iPhone 5S won't be released where I live until maybe a month or two. I would like to get my hands on one from the US (better prices than UK) but I want it to be unlocked. Apparently only the ...
2
votes
2answers
4k views

The iTunes Connect review process for submitted apps is not simple and linear

I have two apps in queue for review by Apple. I had uploaded two app recently. App 1 >> New App uploaded on 5-Jun-14 App 2 >> Update for app uploaded on 4-Jun-14 (one day before of App ...
2
votes
2answers
3k views

How many unlocked iPhones (no contract) can you buy from an Apple store?

I'm planning on buying the iPhone 4S from the Apple store when it comes out next week (waiting in line in NYC shouldn't be too bad). In the past, how many unlocked iPhones will they let you purchase ...
2
votes
1answer
96 views

Is it possible to buy an iPhone from Apple without a plan?

I'm really interested in purchasing an iPhone, but I'm usually in a Wi-Fi area, so I don't see a reason to waste money on a plan I don't need. Is there any way I can buy an iPhone through Apple ...
2
votes
3answers
4k views

Is it still possible to purchase a license for Mac OS X 10.6 Snow Leopard Server from Apple?

Mac OS X Server 10.6 Snow Leopard Server is no longer for sale at the Apple Store website. Mac OS X Server software licenses were sold as a separate full operating system from Apple until 10.7 Lion, ...
2
votes
2answers
179 views

Are 17" MacBook Pro for sale by Apple?

I have a 2010 Macbook Pro 17" It does not have a Thunderbolt port. I believe about a year ago Apple released a 17" that had a thunderbolt port. I was thinking about upgrading to a newer 17" model but ...
2
votes
1answer
2k views

How often does Apple.com update their refurbished stock?

How often does Apple.com update their refurbished stock? Is there a schedule, is it based upon product availability, or a combination of the two?
2
votes
1answer
543 views

Is it possible to purchase hardware using my Apple ID credit?

I know that I can purchase apps, music, movies etc. using the credit that's on my Apple ID. But is it also possible to purchase hardware from the online Apple Store, using that same credit on my Apple ...
2
votes
1answer
129 views

In-store iPhone 5 battery replacement?

I have an iPhone 5 that's eligible for Apple's battery replacement program. I haven't actually had any trouble with it, but I suppose I should take advantage of the offer before it expires. There are ...
2
votes
1answer
94 views

Unsold iPhones & Battery Life

There is a lot unsold iPhones 4s on the Apple Store. According to the "About iPhone Batteries", iPhone's battery should be regularly charged. But in case that the battery is not charge after the ...
2
votes
2answers
142 views

Where can you buy Apple earphones?

On the Apple store there are EarPods. And there are In-Ear Headphones. But what if I want to buy the good ol' Earphones? I find these to be the most comfortable of them all. Apple appears to ...
2
votes
1answer
66 views

Why is the % saved only displayed for some refurbished products?

I was browsing the listing for the refurbished iMacs and noticed that some of the items explicitly state how much is being saved while others do not. While it is easy to calculate the savings ...
2
votes
2answers
159 views

does anyone know how to login without credit card informations

I have already made my Apple ID through Game center instead of doing it first on the App store. Now I want to download another app so I have to log in my apple ID to app store then when I have logged ...
2
votes
0answers
95 views

publishing similar apps on apple store [closed]

I am an indiviual developer (I also have a company too). Some of our clients want to publish apps that can support their business. We have created a template app for one of the customers, and for ...
2
votes
1answer
107 views

Historically, how long does it take for MBP/MBA to reach the refurbished store after release?

From the previous releases of the MacBook Air and MacBook Pro, how long is the gap between the devices being released and appearing on the Apple refurbished website?
1
vote
1answer
163 views

Bent my iPhone 6 Plus, what can i do about this? It was purchased second hand

What are some options if I bent my iPhone 6 Plus? I purchased my phone from craigslist so I don't have a receipt. Will Apple even take it back?
1
vote
3answers
2k views

How does Apple's two year warranty in Europe work?

The EU has recently forced Apple to abide to the two-year warranty period mandated there. As I understand it, this is not a maker warranty, but a retailer warranty, so to keep things simple, assume ...
1
vote
1answer
3k views

Which country in Europe offers Macbook Air 13" with US keyboard (with wide enter)? [closed]

I would like to buy a Macbook Air, but I don't like the small and narrow Enter (return) key, small left Shift and the extra keys that you can buy in Czech stores/eshops that sell Apple products. This ...
1
vote
2answers
668 views

Should I buy from an Apple Store, a reseller, or online?

Does it matter where I purchase an Apple product (Macbook Pro), or will I get essentially the same product with the same level of support no matter where I buy it?
1
vote
2answers
894 views

How to find closest AppleCare service provider

A friend is considering buying a MacBook pro AppleCare package. She lives on the Canary Islands, and is getting a new MacBook soon. Is there any official information on what kind of AppleCare ...
1
vote
1answer
69 views

What did 3rd Party Accessories sell for on Black Friday last year (2011) at the Apple Store? [closed]

Not sure if this was the appropriate place to ask, but it is Apple related so here we go: This is Apple's 2nd year of doing Black Friday sales, does anyone have any information on what 3rd party ...
1
vote
1answer
1k views

Broken keyboard: Apple store policy?

One of the keys on my keyboard is non-responsive after cleaning it. I want to get the keyboard repaired rather than buy a new one. What is the Apple store policy for keyboard repairs? My iMac is out ...
1
vote
2answers
2k views

How should I prep a laptop for a return?

I'm returning a Macbook Air I purchased last week at an Apple Store (not because I don't like it, I just need a bit more screen real estate) and I want to make sure I put it in an acceptable state. ...
1
vote
1answer
3k views

Used iPhone 3G 16G - Worth anything?

I currently have a an iPhone 5 64GB I am using and a iPhone 3 16GB I am not using. Planning to upgrade to the iPhone 6 when it comes out later this year. I've heard Apple will give you cash off ...
1
vote
2answers
658 views

Macbook Air 2012 memory upgrade

I've won a 4gb RAM Macbook Air yesterday. I know that the RAM is soldered to the motherboard, so therefore non user upgradeable. I was wondering whether my nearest Apple Store could perform an ...
1
vote
1answer
49 views

Securing my data when recycling iPod at the Apple Store

I'd like to get a new iPod touch, I'd also like to not have to re-input all my contacts and notes (don't mind clearing out the apps) but I want to make sure of two things before I go in and take ...
1
vote
1answer
1k views

Educational discount policy at Apple and international student [closed]

I would like to know the discount amount available for educational at Apple stores and how does this apply cross-country. Is the educational discount valid for refurbished products? For example, if ...
1
vote
2answers
2k views

Do Apple retail stores allow trade-ins?

Is it possible to trade my 2009 MacBook Pro for store credit or something?
1
vote
0answers
50 views

How to change gamecenter [on hold]

I need help on how i can change my Game Center email to the email i have on my new device so i can transfer my clash of clans to my new device. I've tried going to Game Center on my old device i click ...
1
vote
1answer
119 views

How to work around the issue that I can't access some iStore apps of a different country?

My family is spread across the world and I live and work in a different country than my native one. My iPhone and Apple ID are registered to my country of residence. On a few occasions, recently, I ...
1
vote
0answers
260 views

What does a 'reservation' for an iPhone 6 at the online Apple Store mean?

My order for an upgrade-elegible iPhone 6 at the online Apple Store was interrupted by Apple with a "reservation" for a phone, confirmed by an e-mail with a number identifying my reservation and a ...
1
vote
0answers
218 views

Auto update apps on device when syncing in iTunes

I have several devices. After updating apps on the device that I used to purchase apps, I can sync the updates to my iTunes on the Mac using USB cable. All but one device got the apps updated when ...
1
vote
4answers
4k views

Are replacement iPhone 5's unlocked?

I got a free replacement for my damaged iPhone 5 at my local Apple Store. I watched the clerk take a SIM card out of the old iPhone and pop it into the new one, which surprised me because I thought ...
1
vote
0answers
131 views

Where, in India, can I buy a 2012 Macbook Air? [closed]

I want to buy a 2012 Macbook Air (first timer!) but unfortunately it looks like almost all Apple Shops (resellers) around where I live only have old versions. One of these places even has the balls to ...
0
votes
1answer
51 views

Need help verifying my newly created Apple ID

I want to create an Apple-ID to download viber on my iPod. Having selected "None" for the payment method and having inserted my address, it takes me out of there. So, I don't get an email to ...
0
votes
1answer
59 views

iPad exchange warranty transfer

I bought a 4th-gen iPad in May. Recently the home button has started sticking. I'm going to take it to the Apple Store for an exchange. My question is, will the warranty transfer to the new iPad ...
0
votes
1answer
242 views

Can I apply to student discount just with a school ID

I'm an international student currently in an exchange program in a US school. I do have a student ID card, but that's it. According to your experience, will I be able to get the student discount? ...
0
votes
1answer
87 views

I can't access apple.com from my Macbook

For some reason I cannot access apple.com from my MacBook since last week. Was Lion at that time, so I thought updating to Mountain might help, but no luck. Also a full reset and back to original ...
0
votes
1answer
714 views

How to get money back from cancelled apple store order (visa)?

Apple has cancelled my order on the the 5th of March. Today is 12th of March and I still haven't got my money back. What should I do in this case? I'm using visa card.
0
votes
2answers
463 views

Apple computers model name identification and getting detailed specs?

I'm about to buy a MacBook Pro Customized Model, its model name and number is MD831/LLA. When I google it, I couldnt find anything from a trusted apple source. Specifications of the model is as ...