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Having trouble with my Instagram app. When it was time for the update, I clicked "update app" of course, & it said the app couldn't be updated. Now I can't access it. Ever since then, it just says "Waiting..." & I can't do anything with it.

Here's what I tried so far:

  • I tried to delete it but the X doesn't appear in the top corner to allow me to delete it.
  • When I click the app to see if it'll load, nothing happens.
  • I even hooked it up to iTunes to see if I could delete it there but the X still doesn't show.
  • I went to my settings to manage my storage & I clicked "delete app" & it removed it from the list, yet it's still on my iPod

I don't get it. I really don't want to have to restore my iPod just to fix a problem with one app.

I can update, download & delete other apps just fine.

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what OS are you using? –  Kevin Grabher Mar 18 at 23:15

2 Answers 2

Make sure you are connected to WiFi, then restart your device.

If you're desperate to just use the App, you can still access it by double-tapping the home button and entering the App via the multi-tasking menu.

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I'm always connected to wifi. I have wifi at home so it's always connected. I always restart my iPod & it never works. I do want to use the app or at least be able to delete it. & It doesn't show up in my multitask menu. I've tried everything.. –  Briana R. Jul 10 '13 at 11:08
    
Are you actually doing a hard reset? or just turning the phone off and on? Hold lock button and home button together to hard reset. –  bkbeachlabs Jul 10 '13 at 17:49
    
I've done both actions plenty of times. I actually just finished doing a hard reset & nothing's changed. Maybe if I continuously hard reset it, back to back, it might work? I don't know.. I think it's worth a shot at this point. I'll try it. –  Briana R. Jul 10 '13 at 23:54
    
& of course, that didn't work.. Grr. –  Briana R. Jul 11 '13 at 7:58
    
have you tried signing out of the store on your phone? –  bkbeachlabs Jul 11 '13 at 19:01

The problem isn't with the app, but with the part of the OS that controls the app placement (springboard) and interaction between the touch and app launching.

The sure way to recover is to wipe the device and restore from a backup (or set it up new), but I understand the hesitance to go through that in many cases.

This answer has links to quite a few threads on how to overcome this, but since it's not clear what you've tried, perhaps editing your post will help us pinpoint your specific case.

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