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I have a strange Outlook 2011 behavior on my OS X 10.8.3 MBA.

I have 2 accounts in Outlook:

the Gmail using IMAP

and the Windows Live using POP

When I open the Outlook both accounts are showing and I have 2 accounts and lots of folders in "On MY Computer" :)

The Problem:

When I click on Send/Receive the Windows live just vanishes, meaning that all folders (On my Computer) are gone? see images below.

It only happens when I use the Send/Receive-all command, not when I send/receive the individual accounts one by one!

The Gmail still works fine.

I tried the windows live in the Browser and works fine, and can see all my Folders.

So the problem is with outlook 2011 version 14.3.5.

No Errors show up.

The only change done (I think) is to upgrade to the Outlook online version in Windows Live.

Restarting Outlook brings all "On my Computer" folders back until I click the send & receive, which should not have anything to do with folders saved on my computer.

Here are the visuals: Before Send&Receive-All command I can see all the folders in the POP account.

enter image description here

After hitting Send /Receive all the folders a gone ?

enter image description here

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Just to check, are you up-to-date on your Outlook updates? Outlook 2011 should be at 14.3.5 as of this writing. It's not a sync issue, the folders in "On My Computer" don't sync with anything. If you double-click on your MSN folder, what happens? – nadyne Jun 16 '13 at 6:12
Thanks for trying, It is 14.3.5 and nothing happens when double-click. – Buscar웃 Jun 16 '13 at 15:06
Hmmm. I would try a database rebuild to see if that helps. Instructions for that are here: – nadyne Jun 18 '13 at 17:54
I did a Hold Option + click on Outlook and it brings the Microsoft Database utility and i did the Rebuild of the identity. That did not do it. – Buscar웃 Jun 18 '13 at 18:13
The next troubleshooting step is to try a fresh identity and see if the problem persists. Instructions are in the previous link. Add in your Windows Live account and see if it works (but since this is a temporary move, make sure that your account settings don't delete the mail from Windows Live when it's downloaded). If it works for at least a few days, then I would go back to your original identity, export your data, and then import it into your new identity. – nadyne Jun 19 '13 at 6:37

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