Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

My camera app is missing on both my phone and my iPad and after trying all the suggested fixes found online to no avail I now feel the need to get help with my specific case.

The app is missing (can't be found in a search) and it's not deactivated in Restrictions, in fact, the camera and FaceTime options are grayed out/disabled when I go to Restrictions. - restrictions passcode not set

I have tried resetting home screen layout and then all settings when that didn't work. I had an update to install so I installed that update, to no avail.

I haven't tried resetting the entire device yet mainly due to I don't see that helping either as this is happening on multiple devices.

As my iPhone is the camera that I usually use, this is really frustrating and especially as I noticed this during my daughters very first football practice.. Does anyone have any ideas on that the problem is and how I can fix it?

Update 2013-05-31

As suggested by @bassplayer7 I reset one of my devices without restoring it from backup and that brought the camera app back. He suggested I reset it again after that and restored it from backup to se if that fixed the issue, however, I am keeping it this way. Having a freshly formatted phone was really great.

I am however going to look into the actual issue on my iPad and try to find a fix for everyone else having this issue. Resetting should not and can not be the only solution to this problem.

share|improve this question
3  
Is your phone/iPad managed remotely (e.g. in an enterprise environment)? –  patrix May 27 '13 at 8:55
1  
I did have a profiling server on my MacMini server a while back but as I didn't use it I've removed all the profiles/certificates. The camera has worked after that and nothing has changed since. –  Jan-Erik Lysander May 27 '13 at 9:22
1  
I would reset (wipe) one of the devices (first). You should go so far as to NOT restore from iCloud the first time. I'm 95% sure that without the cloud restoration, your camera app would be back. You could then re-wipe the device and restore. If it disappears again, at least you know it's config - somewhere. –  bassplayer7 May 27 '13 at 12:51
1  
@bassplayer7 I actually ended up doing just this on my phone.. However I didn't restore from backup after I got the app back. I will try to find out what the actual issue is on my iPad though. As a developer myself this really annoys me. –  Jan-Erik Lysander May 31 '13 at 6:08

3 Answers 3

up vote 1 down vote accepted

It can't be deleted it's one of the built-in apps. If you can't find it on any of your homescreens or app folders, and you can't find it via the spotlight search screen (swipe your first home screen to the right), then is it hidden by Settings > General > Restrictions > Camera being set 'off' ?

If not then have you tried a reset to see if you can find it after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

If that doesn't find it then have you got an Exchange email account set up on the iPad ? If so then the account administrator might be hiding the Camera app - you could try removing the account and see if it re-appears.

share|improve this answer
    
The first two steps you suggested I trie without any success. The exchange angle though is worth looking into. I didn't have an Exchange account but I did have my corporate Gmail account (if this somehow could deactivate it). As I am no longer having the problems after resetting my devices without restoring backups (since this replicated the issue) I will accept this as the most plausible solution. –  Jan-Erik Lysander Apr 8 at 13:43

Same thing happened on mine, but I found it inside the app called MUSIC (along with heart radio for some reason). Can't seem to get it out but at least you can use it from there. Also when you turn your phone on the camera should appear on the right side of the unlock bar.

share|improve this answer
    
I didn't even have the right-side icon on the lockscreen and if I went to restrictions the camera and Facetime was grayed out (as in I could not even deactivate it). I resolved it by resetting my phone and NOT restoring backup (which kinda sucks cause I lost a few things that doesn't sync with iCoulds). I have NO idea what the actual issue was but I intend to find out on my iPad. –  Jan-Erik Lysander May 31 '13 at 6:04

Actually found if you go to restrictions and turn camera off then on again it will appear on the apps screen

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.