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I just bought a Retina Macbook pro about a week ago and I have been trying to use facetime. When I go to select a contact, it dials them but stays in the connection position. It just doesn't seem to make the facetime call.

I checked system preferences and I have noticed that Facetime isn't listed. Shouldn't it be listed there since this is brand new? How do i get it on my system preferences? Do I need to turn it on? I do have an Ipad that I do use and it works just fine. I've even tried going to iCloud on the Mac and I don't see Facetime there either.

Is there a way to get this up and running?

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You won't find FaceTime in System Prefs. Have you tried recording a video in Photo Booth? Perhaps there's a problem with the hardware? – Josh Hunt Apr 30 '13 at 12:20

FaceTime is stored in /Applications/ and all the settings and preferences you need are available from within the application's preferences and help menu.

Here is a nice troubleshooting article that might help.

Also, since you have a new mac, you should have 90 days of paid support to get you up and running. That support is really helpful for getting oriented since it's hard to expect a new user to know where to look for details on new hardware and potentially new software.

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..and the support people are very helpful in my experience. – JBRWilkinson Dec 24 '13 at 23:18

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