Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

When I connect my iPhone 3GS to my computer, iTunes does not detect it. The phone displays the green battery meter indicating it's charging, System Profiler detects an "iPhone" connected to the USB bus, and I can even open iPhoto and pull some pictures off of it.

It doesn't appear under "Devices" in iTunes at all, nor does it appear in the Organizer window in Xcode.

I've tried:

  • Using a different sync cable.
  • Using a different USB port.
  • Restarting the phone.
  • Restarting the computer.
  • Connecting the phone to a different computer.

(I'm on OS X 10.6.6 and iTunes 10.1.2)

share|improve this question
1  
If you start iTunes manually, does the iPhone get detected? Give a try on another computer (PC/Mac)... –  Nivas Feb 23 '11 at 5:45
    
Does the iPhone show up on iTunes when you connect it to someone else's computer? –  gesher Feb 23 '11 at 7:46
    
Nope. :( I updated the question. –  Brant Bobby Feb 23 '11 at 15:09
    
Curiously, the phone didn't show up on my other computer either until I reinstalled iTunes there as well. –  Brant Bobby Feb 23 '11 at 15:33

5 Answers 5

up vote 8 down vote accepted

Run Activity Monitor (Applications/Utilities); do you see the iTunes Helper service running? Make sure you set the view to "All processes", not "My Processes". If it's not running, that's your problem. Re-install iTunes and away you go.

share|improve this answer
    
Yes, iTunesHelper is running. –  Brant Bobby Feb 23 '11 at 4:18
    
@Brant Bobby - Now, that's interesting. Have you re-installed iTunes anyway? Anything showing up in the console logs? Have you tried a different computer? –  Harv Feb 23 '11 at 4:33
    
Nothing shows up in the console logs when I connect the phone or start iTunes, no. –  Brant Bobby Feb 23 '11 at 15:14
    
Reinstalling iTunes fixed the problem! Now it syncs and appears in Xcode again. –  Brant Bobby Feb 23 '11 at 15:23

I had this problem on Lion, which doesn't allow the deletion of iTunes through the UI. Therefore, it was necessary to force the uninstall of iTunes from Terminal:

  • cd /Applications
  • sudo rm -r iTunes.app

I then pulled down the latest iTunes installer from Apple.

All my iTunes settings were maintained and my iPhone and iPad showed up again under devices.

share|improve this answer

I'm experiencing the same issue, although mine seemed to start after building and running an Xcode project to deploy to my iPhone. The phone charges, but doesn't show up in iTunes or in the Xcode Organizer. I'll let you know if I find a solution. See below thread...

http://stackoverflow.com/questions/5073984/provisioned-iphone-not-showing-in-xcode-organizer-or-itunes

share|improve this answer
    
Hmm, I've done the same thing recently! I think we may have the same problem. –  Brant Bobby Feb 23 '11 at 14:56
    
Sadly, I'm running the most current (stable) Xcode (3.2.5), iOS (4.2), and iTunes (10.1.2). Now downloading the 3.69 jjjigabyte Xcode 4 to see if that helps at all. I wonder if because I built from sample code that wasn't under my app id that it disassociated with my device somehow. Not really sure. If all else fails, I may resort to restoring the whole machine to a last-known good state. (Bah! I just want to get back to coding/testing!) –  Old McStopher Feb 23 '11 at 17:40

This worked for me on my Mac:

  1. Connect the iPhone, iPad, or iPod touch.
  2. Open Image Capture (located in Applications).
  3. Select your device from the Devices list.
  4. Select "iTunes" in the pop-up menu in the Device Settings.

Sometimes iPhoto recognizes the iPhone and overrides iTunes. Not sure why Image Capture is the middle-man, but something to do with recognizing the iPhone as a camera rather than a phone, I'm guessing. This is a simple fix!

share|improve this answer
    
My iPhone stopped being recognised in iTunes after I installed Lion. This set of steps causes iTunes to load when I connect the iPhone to the Mac now, but the phone is still not being recognised in iTunes. –  Bill Oct 12 '11 at 11:49

this worked for me.

I managed to fix this problem by opening the device manager and plugging in the device. the computer recognized the hardware but said there was a problem with the driver then I went to > Universal serial bus controllers > apple mobile device USB driver > update drivers. It worked!!!

share|improve this answer
1  
This is a problem on OS X and it looks like you are drawing a parallel to Windows. Could you elaborate? –  bmike Nov 13 '12 at 22:52

protected by Community May 17 '12 at 23:47

Thank you for your interest in this question. Because it has attracted low-quality answers, posting an answer now requires 10 reputation on this site.

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.