Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

We're having problems with airplay machines. We've got a pair of Apple TVs as well as multiple Macbooks. Airplay is not used much, but when it is, it likes to randomly disconnect. It doesn't seem to matter which devices happen to be connected, they'll just randomly drop, anywhere from within 5 minutes of starting playback up to a half hour. I can't recall them ever lasting more than half an hour without failing.

Any troubleshooting suggestions? I'm a little disappointed that it doesn't at least attempt a reconnect on its own, is there a way to tell it to auto retry connections that drop?

share|improve this question
    
I've had this issue when using a high-latency connection. Are you using WiFi? What type? –  zwerdlds Mar 20 '13 at 18:49
    
Yes, WiFi. We'd much prefer to go wired for better bandwidth, but the airplay stuff all vanishes if a wired connection is hooked up. Appears to require WiFi. As far as the WiFi itself, it's an 802.11n, with multiple high-end HP APs running back to a controller (for seamless roaming between APs). –  Brian Knoblauch Mar 20 '13 at 18:55
    
Failing on wired might be a router port blocking issue. If your packet loss is low I can't help. Sorry! –  zwerdlds Mar 20 '13 at 19:04
    
AirPlay works over a wired network as well. It uses the mDNS protocol, so it only matters that devices are on the same subnet. Have you tried looking at the router or AP logs? Does the MacBook still see the Apple TV when it disconnects (as in, does it still show up in the menu bar)? –  bispymusic Mar 20 '13 at 19:12
    
Hmmm, on the MacBook side, going to wired makes airplay disappear, no longer an option. Is that because it can't see any devices? Is there any way to specify an IP for airplay to use if a device is in another subnet? In our case, wired devices are in a different subnet from wired computers. –  Brian Knoblauch Mar 20 '13 at 20:12

1 Answer 1

up vote 0 down vote accepted

We found (through trial and error) that disconnecting the AP in one area solved all our disconnect issues. Despite having full signal strength and quality to it, there were a lot of lost packets when on that one. Same AP works fine elsewhere, best guess is something odd about the location interfering with wifi signals.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.