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iCloud says that my password is wrong - even though I know it's right.

Here's whats happened: Yesterday, I reset my iCloud password. Got the reset email, changed password. Tried to log in to the account, didn't accept it. I thought that maybe my finger had slipped typing in the password (twice). I called support, got the reset email.

Now, here's the really, really weird thing: I wanted to make sure I got the password right - so I typed my password into TextEdit, copied it into the reset fields and reset the password. After reseting it, I immediately went to icloud.com and tried to log in using the copied password from TextEdit. The passwords are the same. iCloud won't let me in.

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Is your password really really long or does it contain any special characters? –  Nathan Greenstein Mar 19 '13 at 23:27
    
@NathanGreenstein It's about 12 chars long. Contains one special character and a number, capita and lowercase letters. –  Undo Mar 19 '13 at 23:34
    
Have you quit your browser, dumping cache and cookies, and Restarted your machine before going to iCloud.com? I would also check your keychain entry. –  Zo219 Mar 20 '13 at 0:13
1  
When you copied from TextEdit, you probably inadvertently copied a empty space with it (usually before the password). check for that. –  user44516 Mar 20 '13 at 15:03
    
@Borderline Nope - Even if I did, it would still have been the same for each paste - No? –  Undo Mar 20 '13 at 16:28

3 Answers 3

Not a solution just a verification. Since you can not see the password, that you pasted or typed I sugest to verify what is in the password field.

For that Open iCloud in Chrome In the log in paste your password- But DO NOT try to log in.

Now to make it visible do following: Right click on the password field and select "Inspect Element"

That will open a new window that looks like this

enter image description here

Move the cursor on the password field: there will be a highlighted line in the bottom window as you can see:

Right click on the highlighted line and select Edit Attribute

Now it will highlight the word "type", now you write "show" instead "type"

Magic, now it will show what is in you password field.

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I am sure there is better and faster way to do this, but I am a dummy. –  user44516 Mar 20 '13 at 17:59
    
I'm sure this is the best way to - really quite simple (I'm an iOS dev anyway). I'm talking to Support over the phone currently. They seem quite interested. –  Undo Mar 20 '13 at 18:43
1  
Anyone that doesn't upvote this is extremely conservative with thier mouse clicks. It doesn't fix my problem, but is high quality and needs recognition. –  Undo Mar 20 '13 at 18:45
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Why type=>show, not password=>text? –  Max Ried Sep 2 '13 at 18:11
up vote 2 down vote accepted

I got it figured out. Kind of.

After two (!) support calls to Apple, two password reset emails, and a bunch of copy and pastes later, I can get in.

I still don't know what caused it, but I suspect there was a bad network configuration of some sort on my end.

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We will newer know :), could you close your question please. –  user44516 Mar 21 '13 at 15:17
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@Borderline Close it? Why? –  Undo Mar 21 '13 at 17:39
1  
You said it is working and since there is insufficient information to proceed with investigation, I recommended to close it, but it is up to you. –  user44516 Mar 21 '13 at 18:10

I have the same problem. I tried to enter iCloud with the same Apple ID and password that I use to (successfully) log into the App store. Then I reset it. Actually there's a bug on the site that asks for your birthdate, but leaves off the year, so no matter what you put in, it's always wrong. I was finally able to reset the password. I tried logging in with the new password, but it wouldn't let me. I went to the App store and used the new password to successfully log in again.

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protected by Community Oct 17 '13 at 17:28

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