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Apple has cancelled my order on the the 5th of March. Today is 12th of March and I still haven't got my money back. What should I do in this case?

I'm using visa card.

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Contact the online Apple Store. If you're in the US, call 1-800-MY-APPLE (800-692-7753). –  David Pearce Mar 12 '13 at 4:42
@David Pearce, I'm not in the US, is there anyway to contact them via e-mail? –  Daniil Mar 12 '13 at 4:44
Probably. Go to the web store of your country and towards the top right will be the contact number i.imgur.com/uu5b7mB.png. Alternatively, look down in the footer of the page for the Contact Us link. –  David Pearce Mar 12 '13 at 5:25
@DavidPearce Pearce, I was trying to ship US iPhone with shipito service. But they don't ship to this service, so they cancelled my order. –  Daniil Mar 12 '13 at 5:32
See my answer to the question. –  David Pearce Mar 12 '13 at 6:16

1 Answer 1

up vote 2 down vote accepted

You will need to get in contact with the online store team of the country you purchased from. Here's the ways to contact Apple for order enquiries. If you can't call them, during 'normal business hours' you can chat with them.


Shopping online and have a quick question?

  • Our trained Chat specialists may be available to assist you during normal business hours.
  • Simply click the “Chat” button at the top right of the Apple Online Store page.


Have questions? Ask an Apple Store specialist:

  • 1-800-MY-APPLE (1-800-692-7753)
  • Open 24 hours a day, 7 days a week
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