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Certain incoming emails are showing up as nonsense. Any idea what is causing this or how to fix it? The strangest part is that I can copy/paste the garbage into a text editor and read what it says! Here's what I'm seeing:

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It looks like your fonts got borked somehow. This is most likely to happen if you've recently installed an application that adds or changes fonts, which includes apps like Office, iWork, the Adobe suite, and many more.

I'd start out troubleshooting Font Book. Apple's KB article about Font Book has information about how to address this.

For troubleshooting, I think that you should try them in this order: 1. In Font Book, go to File > Restore Default Fonts. This is the easiest and seems the most likely to resolve your issue, since fonts in email are highly likely to be a default font. 2. In Font Book, validate your fonts (it's under the File menu).
3. In Font Book, check for duplicated font (it's under the edit menu).

Between each of these steps, quit Mail and restart it to see if it works; font changes won't show if you haven't restarted Mail.

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  • You're right, I installed Keynote last week! Simplly restarting Mail magically fixed it. For some reason trying that hadn't occurred to me. Mar 4, 2013 at 20:41
  • It's easy to forget that restarting is sometimes like waving a magic fix-it wand.
    – nadyne
    Mar 5, 2013 at 19:00

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