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iMore reported back in September that Apple retail stores would soon gain the capability to replace the glass in front of the screen in the store.

Has anyone had a repair quoted or performed for an iPhone 5 where Apple didn't replace the entire unit?

I've heard of out of warranty replacement phones for $229. Also, I know that there are 3rd party services that will do this repair. I'm asking about replacing just the glass in an Apple retail store.

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3rd party places will nearly almost always use inferior OEM replacement screens and digitizers, resulting in poor touch conductivity. Beware of anyone doing work that isn't either Apple or an Apple authorized repair service (even then I've heard of shady things going on). It might also be the case that Apple may initially swap out the broken phones with a new one, and then refurbish the old one on their own time and put that model back in rotation. That would keep customer wait times down and makes the most sense over the "we'll fix while you wait" notion. – cksum Feb 19 at 22:52

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It's possible if you encountered a particularly daring (and technically adept) AppleCare technician, but in my experience Apple does a straight swap for the entire phone. There are not alot of FRU's in the iPhone outside of the SIM and SIM caddy.

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