Take the 2-minute tour ×
Ask Different is a question and answer site for power users of Apple hardware and software. It's 100% free, no registration required.

I moved to Canada and I want to change my country of region from USA to Canada, but when I try to change it ( by click on my account in the iTunes Store and going to my Account Page) it showed me this error:
"You have a store credit balance; you must spend your balance before you can change stores"

enter image description here

I must mention I have redeem 100$ to my account but I don't have any intention to spent it now, what is my option?

share|improve this question
On a related note, be sure you read up on what switching regions entails - especially if you have some purchases that are not available in the new region and you could lose updates and re-downloads from the cloud. Having two Apple ID is a pain, but sometimes this hurdle is a gift in disguise if you find you don't really want to reassign your Apple ID. –  bmike Jan 21 '13 at 16:27
Same problem here: did you ever find a solution to your problem? –  Nicojo Jul 31 '13 at 14:35
@Nicojo unfortunately not! I even called customer service they told me that they have no solution for me :( –  Am1rr3zA Aug 1 '13 at 7:18
@Am1rr3zA So, I guess the only solution is to create a new account!? There should be another way... :( –  Nicojo Aug 1 '13 at 8:49
@Am1rr3zA Apparently I do not have enough reputation to add an answer, so I'll give my experience in this comment: I have contacted the iTunes store through their online form (apple.com/support/itunes/contact). The next day, they emailed me back. For my situation, it was simple: I only had 45¥ (~50 US cents), so they cleared that out so I can change stores. Obviously, $100 is different, and I wouldn't want to loose that ;) In any case, contacting the iTunes store support solved my problem! Cheers –  Nicojo Aug 1 '13 at 19:19

2 Answers 2

You don't have a good option other than trying to gift away the purchases.

You could gift them to your email or to someone else that might be looking to score one of the box sets that go for between $30 and $130 on iTunes, but this isn't much better than just going shopping for yourself since you need to narrow down cash equivalent into specific app and music sales.

I've never heard of Apple budging on this requirement when someone asks to have it lifted, and unless they had a system for tracking these "refunds" and transfers, it would mess up their accounting for sales / returns in one tax region to shuttle funds from one to another.

You could of course ask billing support for the country in which you purchased the gift card account.

Perhaps for that amount, they can work something out?

share|improve this answer
thanks for your answer I think I should call customer service, because I went to the apple store and they told me they can't do anything :) it's really funny how stupid their procedure are. –  Am1rr3zA Jan 22 '13 at 20:33
Yeah - the retail stores aren't staffed or trained to support cloud issues and using the online support is far more productive since you can get to someone that can work directly with engineering and see the issue through rather than have to juggle your issue with the other customers that can and will walk in while they are working the account issue. –  bmike Jan 22 '13 at 22:19
Same issue i have it here. But the funny thing i have only 0.36$ in my itune card and i cant find any thing to spent it. I need to change my location. Any good suggestions ? –  user47301 Apr 12 '13 at 16:45
@Georges Did you ask iTunes store support to cancel or refund your balance? (Of course taking care to explain the nature of why you wish to have this balance zero?) –  bmike Apr 12 '13 at 17:28
@Georges did you find a solution to your problem? –  Nicojo Jul 31 '13 at 14:37

i have just changed my Country from India to Bangkok, as i have moved in Bangkok. when i opened an Paid App(eg Whatsapp) it said that buy, then when i clicked on Buy it said that this application has already been purchased and you just need to download it again. did the downloading and its working. As for the credit card i have not been recharged for last purchases. Apple has recently updated its feature to make sure if a person moves from one country to another, he/she does not has to purchase the apps again.

share|improve this answer
do you have any credit on your apple-id? –  Am1rr3zA Jul 10 '13 at 20:36

protected by Community Jul 25 '13 at 22:54

Thank you for your interest in this question. Because it has attracted low-quality answers, posting an answer now requires 10 reputation on this site.

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.